Can a new ballot be issued if the original ballot wasn’t opened?

Q: I live in a condominium. I sent in my election ballot in with an error on it. I misunderstood something and got a name wrong. I contacted the management company and asked since my ballot has not been opened yet, was it possible to destroy and then reissue me a new ballot, as the original can easily be found because my name is on the outside of the large return envelope? I was told, “No, this cannot be done.” Is this correct?   Read the Q&A………..