Administration

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Tips for Submitting Repair & Maintenance Requests

Your community management company has two primary goals: to increase your property value and to facilitate the enjoyment of the community for all residents. Part of ensuring that the community looks attractive is to address maintenance requests right away, so

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Proper Record-Keeping: Keeping a Paper Trail

Like any company, a multifamily residential community generates a lot of paperwork in the course of doing business, from employment records to tenant records and more. It can be an enormous amount of stuff to manage, and knowing what to

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Homeowners pay thousands to illegal HOA

For more than a decade, homeowners in a Cumberland neighborhood have been paying dues to an illegal HOA.  According to state records, the Harvest Glen HOA was dissolved in 2002 because required paperwork to reinstate the organization was never completed.

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How to Go Paperless in Your HOA

Everyone knows that going paperless makes a better impact on the environment. But despite that, many homeowners association are still mostly using paper for their documents and communication. It seems the green initiative may not be enough reason for some

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Creating Effective Condo Association Policies

The job of a Condo Association is to govern, a key part of which involves creating effective Condo Association policies. Policies run the gamut – everything from how the Association deals with pets, the behavior of Owners, and even employee

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Spring Cleaning Checklist: A Property Manager “Must-Do” List

Spring cleaning isn’t just for unit owners. As we move out of the winter months, now is a great time to make sure your property is “spic and span” for the rest of 2016.    Read the article………….

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Condo Associations Resist Owners’ Bid To Update 64-Year-Old Consumer Protections (MA)

Condominium owners, who for years have tried to alter aging laws governing how housing associations make records available, brought their complaints to Beacon Hill Tuesday.  Molly Dunn testified that she’s spent “quite a bit of money” to force her association

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The Importance of Process

We often get questions about how important it is that a particular notice goes out as required by the Bylaws or the Declaration or a particular policy. Typically, a manager or a board member will call and explain that they’ve

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Do Your Board Meetings Include Proper Minutes?

During meetings for your homeowners association, the Minutes are what record all actions taken during the proceedings between members. This is a requirement with any homeowners association, and it’s important to be sure all important details are included and accounted

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Operational Effectiveness in Community Associations

Time is a finite variable that cannot be increased, and can become an enemy if not utilized effectively.  I learned many years ago that when I wanted to improve efficiency and effectiveness, it is best not to completely reinvent the

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Why should your community consider trademarking its name and logo?

Many communities rely upon name recognition and a certain style logo to attract attention from potential new purchasers as well as to enhance real property values for existing owners.  I live in a country club community that has a distinct

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Moving Management Companies Can Result In Lost Files: How To Prevent

The new management company cannot seem to find all our files – what can we do?”  A recent complaint received by CCOC is but one of many echoing the same cry for help.  This is a major problem for Associations,

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How To Write a Condominium Property Manager Job Description

A booming, reputable condo community that’s always at capacity doesn’t get there by hiring a bad condominium property manager.   Read the article…………

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Tips for staying on top of condo work orders!

Do you like to wake up early and get started on your emails from home? Or are you more likely to hit snooze and answer emails over dinner? Use your body’s natural time clock to build a schedule that works

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How to Cut Back and Save on HOA Expenses

Homeowners associations spend a lot of money to keep the neighborhood looking great. However, there are many ways to save on HOA expenses without sacrificing the beauty and quality of the community. Check out these five tips to cut back

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How Is the Motion to Lay on the Table Misused?

Because the motion to Lay on the Table is not debatable, requires only a majority vote, and has high precedence, members are too often tempted to use it to kill the main motion. This is an improper use of the

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HOA Calendar Planning

There is an old saying that goes, “If you fail to plan, you plan to fail”. Nothing is truer when it comes to a homeowner associations. If your HOA does not already have one, forging an Annual Planning Calendar will

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Where Did Everything Go?

Florida law 718.111(12) obligates “outgoing board members to return all official records … to the incoming board.” Why did the legislature have to go out of its way to create a specific law to obligate a proper transition from one

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No Secrets – Access to Documents

Association members are welcome to read official association documents. There’s nothing secret about the business of the association. In fact, you should already have copies of key documents like the bylaws or rules. Other common documents that are open for

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Condo Meeting Minutes – A Valuable Skill

I’m often curious about property managers who resist the task of taking meeting minutes. During job interview it’s a frequent question – Do you take minutes? Throughout my career the answer has been a resounding YES! There is a great

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Homeowners’ Associations, if they hope to run an efficient organization, have a large number of documents they must keep in proper order.

They regularly work with these documents so keeping them in order ensures accessibility. However, actually to keep your documents in order is not always quite as easy as one might hope. Fortunately, there are some things that you can do

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Do Your HOA Board Members Know Which Documents Are Open for Review?

As an HOA board member, you should know what homeowners association documents your members are entitled to review. Association members are welcome to read official association documents. There’s nothing secret about the business of the association. In fact, you should

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Will Your Co-op or Condo Lose Its Corporate Status? Because It Happens (NY)

Dean Starkman, a board member of a 12-unit Brooklyn Heights co-op. negotiated with a lender to refinance the mortgage on his apartment, a fairly routine affair. He had assembled all the required paperwork and, he recalls, “the last piece of

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Requests to Inspect and Copy Community Association or Company Records: Should it be this complicated?

A Virginia Beach jury found a condominium association liable for failing to permit unit owners an opportunity to inspect and copy association records. Not only must the condo board allow inspection and copying, they must pay for an audit of

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Here’s a Riddle: What Takes More Than a Minute, But Less Than a Minute to Lose?

Unlike earlier articles we have written about the necessity to memorialize and document actions taken by condominium and subdivision boards and their constituent members, there is an equally important matter which, unfortunately, I just sort of assumed would be understood,

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Online Voting

Many community associations struggle with member involvement. In fact, today’s busy lifestyles make it difficult, even for the most civically minded homeowner, to find time to be engaged in the governance of their community association. This is bad news.  

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Spring Cleaning Inside and Out!

Even though it’s hard to tell sometimes, spring is finally here in Wisconsin. For many of us, springtime means spring cleaning. Maybe for you that means it’s time to clean out your garage or your attic, but there are things

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Keeping Track of Paperwork: Properly Managing HOA Records

While keeping the records of the association is not the most fascinating part of serving on a board, it is in some ways the most important. In fact, the flow of paperwork is the lifeblood of the community.

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Keeping Track of Paperwork: Properly Managing Association Records

While keeping the records of the association is not the most fascinating part of serving on a board of trustees, it is in some ways the most important. In fact, the flow of paperwork is the lifeblood of the community.

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A Minute on Meeting Minutes

Adopted meeting minutes are the official record of actions taken at a meeting. As a result, well-written minutes can be invaluable. In the event of a dispute, minutes are the best proof of whether a proposal was adopted or the

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Should Annual Meetings Approve Minutes?

Like board meetings, an annual meeting of a nonprofit, condominium association, or homeowner association should keep accurate minutes. After all, adopted minutes are the official record of actions taken at a meeting. Well-written minutes may be the best proof of

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Making Your Board Meeting Minutes Available To The Public

Our neighborhood’s homeowners’ association (HOA) was early to the web and early to posting board minutes online, starting in 2002. Our association has always had an “open door” policy to the documents created for the association, and minutes and the

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Rules on Records: Importance of Good Record-Keeping

It’s no secret that helping to run a board of directors or board of trustees for a condo association is a thankless task. There are a lot of issues to take care of, and board members are strictly volunteers  

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What should be included in HOA board minutes?

Q. What should be included in the minutes of a board meeting? Does every item on the agenda have to be addressed in the minutes?   Read more…….

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Condo policies can help or hurt property values

It takes more than a neat, attractive condominium or town house to make a sale at a fair price. Buyers have heard the horror stories of steep special assessments and deteriorating buildings. They expect the association to make a good

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So Now You’re On the Board

The first steps to superior board performance are clarifying your board’s job and then following through with appropriate plans, actions and evaluation of results. The checklists presented here are intended to assist you in those tasks. They cover a significant

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