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5 Tips to Improve Communication with HOA Communities

Communication is key in any relationship, and Condo and HOA communities are no exception. In order to foster a more peaceful environment, curb violations, and reduce misunderstandings, the board should strive to keep community members in the loop.    Read

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Email Security as a Board Concern: Two Views Once That Sensitive Info Gets Out There, You Can’t Take It Back

As we’ve recently seen in the news–from the Democratic National Committee email leaks about Bernie Sanders from last year’s presidential election, to the latest in the Trump-Russia brouhaha–emails aren’t always the safest and securest method of communication. And once that

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Emails Are a Legal Minefield for Co-op and Condo Boards (NY)

A recent decision by the state’s highest court drives home a lesson every co-op and condo board member needs to heed: if you use your employer’s computer, tablet, or smart phone to communicate board business, expect zero privacy. While the

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Creating a Communications Plan for Managing Your Residential Community

Communications is an incredibly essential part of any business. When it comes to managing your residential community, you’ll most likely agree that it is a core part of your operations. Whether you are managing a condo, HOA, or multi-family units,

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The Death of Civility – Why Do Community Association Board Members Serve?

I have been to a number of community association meetings in the past year, and too many of them were contentious, confrontational, loud, rude and generally ugly. I have written a number of Codes of Conduct for adoption by boards

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Three Condo Association Communications Committee Project Ideas

Condo Association Committees are an excellent way for a Community Association to increase engagement and offer more value for Owners. Different Committees have different roles. Typically a Communications Committee will be responsible for increasing outreach and engagement within a community.

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Condo Boards Beware: Risks Outweigh Advantages of Using E-mail to Discuss Association Business

It is a sign of technology’s fast and firm grip that few of us can remember a time when we communicated by mail (letters inserted in envelopes, affixed with stamps and delivered by the post office) rather than e-mail, delivered

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Great Communication Makes the Most of Vendor Relationships

Working with vendors is a large part of serving on the board of a managed community. Every community has outside partners for services like landscaping, sanitation, cable and Internet provision, pool maintenance, valet services and more. Open and effective communication

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Making Transparency a Priority in Your HOA Board

Nothing will sink your HOA board faster than secrecy. While there are times when confidentially is necessary, most often HOA board business is public information and required to be easily accessible to homeowners. Boards should always focus on clear communication

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Crystal Vision: Why Communication Between a Board and Management Company Matters

As a board member, you want your community to grow and thrive. Having a vision for your community—the aesthetics of it, its reputation, the kinds of programming it offers and amenities it provides—is critical to its long-term well-being. A well-crafted

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Reaching Others When Disasters Strike

The first thing many of us do during or immediately following a natural disaster is to call family and friends. Unfortunately, in the minutes and hours after a disaster, overloaded cell phone networks can make it difficult—if not impossible—to reach

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Communication Impacts Every Part of Your Community: Do You Have a Plan?

Is your community always aware of upcoming events, scheduled construction projects and upcoming board meetings? Do they understand their responsibilities and the policies they need to comply with? Clear, effective communication from the board to the residents makes a difference

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Millennial Takeover: the Changing HOA Demographic

Okay, so it’s not really a takeover. But chances are, you’re starting to see signs of this changing HOA demographic with more and more millennials moving into your HOA.  Millennials are sometimes called Generation Y: those who reached adulthood around

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How To Write Emails That Get The Job Done

How many times have you ask yourself “Why doesn’t she get back to me?” I mean, seriously, how long does it take for someone to reply to an email. It only takes a few minutes but why does it take

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Building Bridges Through Better Communication

HOA communication is one of the biggest challenges of any community association. If you ask 20 HOA professionals where the biggest gap in communication exists, 19 of them will tell you that it’s between the Board of Directors and the

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Fostering Condo Association Professionalism

Condos are often accused – rightfully – of being cesspools of petty politics, micro tyrants, and generally miserable people. While much of these accusations may be misguided and ungrounded, on the other hand, there is a substantial part of Condo

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Tips to Voice your Concerns and Get Results in your Community

Disagreements among homeowners and fellow board members are bound to happen. However, that’s not always a bad thing. When they’re handled properly, disagreements can lead to unexpected solutions and common ground. Below are five tips to help you keep disagreements

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E-mail Intelligence – Does Your Board Possess it?

Today, I am discussing the pros and cons of homeowners’ association (HOA) board members and managers using email for community correspondence, and how to craft a sound email policy for your association.  Board members, managers and association residents are no

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E-mail Intelligence – Does Your Board Possess it?

Today, I am discussing the pros and cons of homeowners’ association (HOA) board members and managers using email for community correspondence, and how to craft a sound email policy for your association.  Board members, managers and association residents are no

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NO COMMENT?

I’ve answered thousands of questions from reporters, some of them extremely irritating. But you learn to work through tough questions and to work with tough-minded reporters. If you ask why, I’ll bend your ear about engaging with reporters so you

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Could Your Personal Emails Be Exposed?

Imagine the worst case scenario: you are on the board, the board is embroiled in litigation, and the opposing side wants to know what was said in an email. Suddenly you may find yourself facing the possibility of a third

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Workplace Communication

When most teams within an organization discuss communications, we tend to focus on communication with our customers or for recruiters and HR, that’s communication with our candidates. While this is essential for successful sales as well as recruitment and hiring

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The Communication Conundrum

As many of you already know the two most frequent complaints from owners in common interest communities are: lack of transparency and lack of communication. Am I right? How do we help the association’s we manage overcome these issues?   Read

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HOA Target, Process & Objective

The lack of communication is often one of the biggest complaints that many boards receive. Yet, good communication is a fundamental imperative of every homeowner association. If the board is to succeed with its objectives, it needs cooperation from the

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Get the Message Across: HOA Style

One of the biggest frustrations for HOA members is feeling they’re not being clearly communicated with by their board. While members do have some responsibility for being proactive when it comes to learning about community developments, it falls squarely on

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6 Practical Communication Tips for Busy Condo & HOA Managers

Here are 6 practical tips that you can start using today

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Keeping condominium owners in the loop: How to use communication committees effectively

One way condo boards and managers can address these complaints is by setting up a communication committee

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Effective Communication in Your HOA

Communication comes in many shapes and sizes. The common ones include signs, newsletters, meeting minutes, postings, emails and the HOA’s website

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Boosting Harmony Amongst Board Members

it’s important to create a harmonious environment to actually accomplish tasks. Check out these three tips you can use to boost harmony amongst your board members

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Risky Business: Discussing Association Matters in Emails

Dance like no one is watching; email like it may one day be read aloud in a deposition.

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Surviving Each Other in an HOA

Communication is a lost art in some HOAs due to lack of basic people skills. Board members often get more criticism than praise and then along comes an abusive owner who makes unreasonable demands.

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HOA Board Function: Keep Owners Informed

One of the main complaints of owners in HOA’s is lack of communication by the association

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10 More CAM Industry Insiders You Should Be Reading

I don’t think I would be out of line to say that Community Associations Network provides the largest and most comprehensive news aggregator for the community association industry.

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Poor Communication Creates Management Mistakes

Poor communication is the downfall of just about every interaction. When people don’t understand each other properly, arguments arise and are hard to extinguish.

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Poor Communication Creates Management Mistakes

Poor communication is the downfall of just about every interaction.

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Increase HOA Communication With a Great Newsletter

Newsletters are one of the least expensive—and most effective—public relations tools that exist for drawing attention to a business or website.

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The Power of HOA Participation: 10 tips for overcoming apathy in your community

Encouraging participation has to start with some dialog before you can ask for help. Reach out and share information, then request support where needed.

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How to Improve Your HOA’s Written Communication

Your whole association could end up suffering if communication is not effective, especially in board reports and letters between members

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No Text Zone: Here’s How You Should Communicate with Fellow Board Members

Community association board members spend a lot of time communicating — whether it’s with one another, community members, vendors or your management company. If communication is ineffective, the whole community could end up paying the price.

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Fighting Apathy #4: Leading a Condo Association Resistance Movement Part 1

“How can we Owners engage with the Board effectively, efficiently, and get to a resolution that works for the Association?

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3 Benefits of Condo Newsletters: Communication, Community and Transparency

The distribution of a monthly newsletter to all parties can provide a direct connection to the condo building they manage

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The Importance of Good Communication

The success of any condominium community is in its ability to effectively communicate among all parties involved

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Putting an FAQ Page on Your HOA Website

Putting an FAQ on your HOA website is an excellent way to interact with homeowners and potential home buyers

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Condo & HOA Communication: What You Need To Know

communication is key to preventing and solving issues that are bound to arise

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Watch Your Body Language in HOA Communications

Many HOA Board members present information at annual meetings, committee gatherings and other HOA events…verbal communications only account for about 35% of how the audience perceives your message

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Closing HOA Communication Gaps

Technology has made communication easier and faster than ever. Or, has it? It’s easy to send an email, create an e-newsletter or add website content. But, if no one reads it, you aren’t connecting. And, not everyone uses today’s technology.

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Christmas flap gets Palm Beach Post coverage, but it’s wreathed in questions

“All politics is local,” goes a saying often attributed to “Tip O’Neill Jr. Much the same could be said of the so-called War on Christmas – as in West Palm Beach, where a condo association threatened a resident for hanging

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The Real Reason Millennials Are Distracted in Your Meetings

Phones aren’t to blame for distracted employees in meetings. Stagnant and poor communication is the problem.  Millennials continue to get razzed for having their heads buried in their phones. For managers of Millennials, this behavior is most frustrating during the

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‘Tis the season

Here we go, it’s the holidays! And you can bet there will be headline news about excessive, over-the-top holiday decor on HOA homes. Because news media do what they do.   Read the article………….

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