Communications - General

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HOA Target, Process & Objective

The lack of communication is often one of the biggest complaints that many boards receive. Yet, good communication is a fundamental imperative of every homeowner association. If the board is to succeed with its objectives, it needs cooperation from the

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Get the Message Across: HOA Style

One of the biggest frustrations for HOA members is feeling they’re not being clearly communicated with by their board. While members do have some responsibility for being proactive when it comes to learning about community developments, it falls squarely on

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6 Practical Communication Tips for Busy Condo & HOA Managers

Effective, regular communication is your key to an efficiently managed condo or HOA community and happier residents. In fact, an official “communication plan” will help you better manage risk and relationships in your job. Here are 6 practical tips that

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Five top talking points for condo communities: Make the most of communication spending with money-saving campaigns

The number one complaint at a condominium corporation’s annual general meeting (AGM) is quite often poor communication. On the one hand, owners feel left out of the decision-making loop and on the other, board directors lament that residents don’t know

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Keeping condominium owners in the loop: How to use communication committees effectively

It’s one of the most common complaints in condos — poor communication from the board or management to owners. Complaints of “We don’t know what’s going on!” or “We are paying the bills and you keep us in the dark!”

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Effective Communication in Your HOA

Communication is both a skill and an art form. When babies cry, the motivation is to get their needs met. Meeting the needs of others is nowhere in a baby’s method. While infant communication is primitive, it is highly effective.

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Boosting Harmony Amongst Board Members

Whenever you have a group of people with different beliefs and backgrounds, you’re going to get arguments. However, as with any group, it’s important to create a harmonious environment to actually accomplish tasks. Check out these three tips you can

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Risky Business: Discussing Association Matters in Emails

As well-known especially by those with teenagers, email has taken the place of ordinary telephone conversations and in-person communications. Unlike most telephone conversations and in-person communications, however, email communications are not ephemera. Rather, they live on in back-up tapes or

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Surviving Each Other in an HOA

Communication is a lost art in some HOAs due to lack of basic people skills. Board members often get more criticism than praise and then along comes an abusive owner who makes unreasonable demands. But it works both ways. Sometimes

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HOA Board Function: Keep Owners Informed

One of the main complaints of owners in HOA’s is lack of communication by the association. For example, owners who are not kept well informed will balk when it becomes necessary to raise additional funds. Even if the board has

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10 More CAM Industry Insiders You Should Be Reading

I don’t think I would be out of line to say that Community Associations Network provides the largest and most comprehensive news aggregator for the community association industry. If someone is talking about HOAs or Condos or Management companies anywhere

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Poor Communication Creates Management Mistakes

Poor communication is the downfall of just about every interaction. When people don’t understand each other properly, arguments arise and are hard to extinguish. If your HOA is having trouble communicating with residents and each other, check out these three

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Poor Communication Creates Management Mistakes

Poor communication is the downfall of just about every interaction. When people don’t understand each other properly, arguments arise and are hard to extinguish. If your HOA is having trouble communicating with residents and each other, check out these three

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Increase HOA Communication With a Great Newsletter

Newsletters are one of the least expensive—and most effective—public relations tools that exist for drawing attention to a business or website. Sending out a quality newsletter on a regular basis can help you can keep clients, potential clients, the media,

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The Power of HOA Participation: 10 tips for overcoming apathy in your community

Although I work with HOA boards primarily on financial and business matters, I’m still asked this question as board members look for creative ways to engage residents. I also faced resident apathy first-hand during my eight years on my neighborhood’s

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How to Improve Your HOA’s Written Communication

The key to an effective homeowners association is top-notch communication. That includes correspondence between community members, board members, your homeowners association management company, and vendors.   Read the article………….

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No Text Zone: Here’s How You Should Communicate with Fellow Board Members

Often, board members think that if they’re sending communications, they’re communicating effectively. You sent the meeting minutes via email, shared the agenda via text, phoned in the maintenance request to the service provider and mailed a receipt to the community

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Fighting Apathy #4: Leading a Condo Association Resistance Movement Part 1

Sometimes Condo Boards do dumb things. Sometimes they make bad decisions – maybe because of ignorance, maybe because of stupidity, maybe even because of greed or corruption. They might fire a beloved employee, take away an oft-used amenity, raise fees,

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3 Benefits of Condo Newsletters: Communication, Community and Transparency

Since 82.9 percent of condo owners purchase their condominiums to live in themselves, it’s only fair to keep them updated about the state of affairs in their buildings through proper property management practices in Toronto. There is a simple solution

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The Importance of Good Communication

The success of any condominium community is in its ability to effectively communicate among all parties involved. The major concern heard at every Annual General Meeting is how can Management, the Board and the residents communicate better? How can the

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Putting an FAQ Page on Your HOA Website

Frequently asked question (FAQ) pages are great because they provide customers with a one-stop resource for all the most commonly asked questions. Putting an FAQ on your HOA website is an excellent way to interact with homeowners and potential home

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Condo & HOA Communication: What You Need To Know

People choose to live in condos for various reasons, but one thing most owners have in common is that they’re anxious to rid themselves of many of the worries that come with owning a single-family home. They prefer to pay

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Watch Your Body Language in HOA Communications

Many HOA Board members present information at annual meetings, committee gatherings and other HOA events. Do you know that verbal communications only account for about 35% of how the audience perceives your message (words, tone, inflection, etc.)? The remaining 65%

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Closing HOA Communication Gaps

Technology has made communication easier and faster than ever. Or, has it? It’s easy to send an email, create an e-newsletter or add website content. But, if no one reads it, you aren’t connecting. And, not everyone uses today’s technology.

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Christmas flap gets Palm Beach Post coverage, but it’s wreathed in questions

“All politics is local,” goes a saying often attributed to “Tip O’Neill Jr. Much the same could be said of the so-called War on Christmas – as in West Palm Beach, where a condo association threatened a resident for hanging

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The Real Reason Millennials Are Distracted in Your Meetings

Phones aren’t to blame for distracted employees in meetings. Stagnant and poor communication is the problem.  Millennials continue to get razzed for having their heads buried in their phones. For managers of Millennials, this behavior is most frustrating during the

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‘Tis the season

Here we go, it’s the holidays! And you can bet there will be headline news about excessive, over-the-top holiday decor on HOA homes. Because news media do what they do.   Read the article………….

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7 Signs of Stellar Communication and Follow-through

Communication is the cornerstone of any successful relationship, especially when it comes to something as important as managing the value of your home. Your HOA board members are responsible for making important decisions that protect and preserve the value of

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How to Avoid a PR Nightmare

Success in any business — including your HOA — involves a heavy dose of PR. Just as possession is nine tenths of the law, good PR makes up the lion’s share of effective marketing. For good or bad, publicity inside

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No Excuses for Poor Communication in Community Association Management

Long before email, the smartphone and other modern collaborative technologies hit the market, one could potentially have a good excuse for a lack of strong communications in their business. Long distance fees on landlines were too expensive to allow employees

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Getting good news about your HOA

It’s challenging, getting the media to run good news about an HOA, but it can be done…carefully.  You need to identify something good going on — something newsworthy — because capturing the imagination of editors and reporters can be extremely

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Transparency Needn’t Be Scary

Transparency is a hot topic and a buzzword that we hear a lot. But what does it mean to be transparent? We all want homeowners to understand the goals and objectives of the association but to be completely transparent means

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The Importance of Building Community in Your Community Association

Community management is about more than landscaping and lawn care. It’s about creating a welcoming atmosphere that promotes security, safety and community for all residents. As part of our community management, we help HOAs develop action plans to bolster residents’

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6 Tips for HOA Media Crisis Management

If you’ve ever heard the term “any press is good press,” you also probably know that it’s a motto used by most celebrities, politicians, and even corporations in mainstream media today. Even less-than-favorable publicity is considered a bonus for these

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We Don’t Hear You: Handling Board Complaints

Communication is vital to running a successful condo complex or co-op building. So what happens when dwellers complain that board members are not listening and—even worse —ignoring their problems?  Well, you can bet it will not foster warm, fuzzy open

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5 Common Condo Board Responsibilities & How to Be a Superhero at Your Next Meeting

You might not get a comic book named after you, but if you tackle these condo board responsibilities, your neighbors will definitely consider you a superhero.     Read the article…………

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Effective HOA Communication… No Really

Ever wondered why nobody reads your HOA or condo newsletter? You’re not alone.  Not to worry! If you can go with the flow, you can have informed homeowners and an easier job to boot. Your budget — and the trees

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Why Your HOA Website Stinks – and How to Fix It

Most HOA websites have one unfortunate thing in common. They’re no good.  It sounds blunt; maybe downright mean. But the vast majority of HOA websites aren’t doing the job they’re meant to do. What job, you ask?      Read

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4 Tips for Homeowner Participation in your HOA

We often come across HOAs that are struggling to handle disagreements, complaints, or controversial topics that are voiced by homeowners.  This is normal.  Just like a big family, there are going to be disagreements – many of them, in fact.

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Communication tips for condo communities

Many in the condo industry can attest to the fact that unit owners commonly complain that boards of directors are too secretive. One simple way for boards of directors to address this complaint is to improve communication.    Read the

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How Community Associations Keep in Touch with Residents with effective ways of communication.

Every community association, no matter how large or small, needs clear, concise, and consistent communication with its residents. Good communication helps board members and community leaders explain decisions, distribute information, and develop a solid relationship with everyone in the community.

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Creating Community: The Art of Empowerment in Community Association Living

Creating Community: The Art of Empowerment in Community Association Living is quickly becoming one of the most popular educational resources in the HOA/condo industry for homeowners, boardmembers, managers and business partners. Utilizing proven strategies for creating community unity based on

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Creative Solutions for Community Associations Involvement

While the housing market has had its share of booms and busts over the years, one housing trend has remained constant: the growth of community associations throughout the U.S.  According to studies from the Community Associations Institute, associations in the

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Words Matter: Is your Board precise with its terminology?

When you go to your doctor, it is helpful if you can accurately describe your symptoms so he or she can properly diagnose the problem. The same holds true when a volunteer board of directors meets with its legal counsel.

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Communication in Your Homeowner Association

Communication is essential for the harmony of your homeowner association. Do you have a regular newsletter that is informative and timely? Is it worth reading? More often then not, most newsletters are “throwaways”. It doesn’t need to be that way.

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Email Intelligence-does your Board possess it?

In my last blog entry, I discussed the considerable downside to sending a resignation via email. Today, I am discussing the pros and cons of board members and managers using email for other purposes and how to craft a sound

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There are Some Things a Homeowner’s Association Won’t – Can’t – Tell It’s Members

I don’t know about the rest of the country, but in this state it seems quite common for a homeowner association (HOA) to be involved in litigation. Sometimes the beef is with the developer, sometimes with a contractor, and occasionally

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Making it Fair: Transparency in Homeowner Communications

Openness. Honest communication. Accountability. People respond positively to these words because they convey fairness – a trait that we are trained to understand and seek out as young children. So it is no surprise that these words stand at the

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Strategies for Working with Different Personalities

When you’re a part of a community association, it is inevitable that you will at some point or another be working with different personalities. You need to work with other board members, vendors, tenants and residents etc. The list goes

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Board Communications and E-mails

In 2012, the Colorado legislature changed the laws governing community association records, including requirements that Board members’ e-mail addresses be retained as official records. At first, many of our clients balked at the new requirement. As many of you are

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