Communications With Owners

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Condo Association Special Assessment Preparation for Owners

One of the scariest and impactful things that can happen to a Condo Association Owner is the dreaded Special Assessment. Special Assessments are caused by a number of things – poor budgeting, unexpected repairs or perhaps deferred maintenance from a

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Millennial Takeover: the Changing HOA Demographic

Okay, so it’s not really a takeover. But chances are, you’re starting to see signs of this changing HOA demographic with more and more millennials moving into your HOA.  Millennials are sometimes called Generation Y: those who reached adulthood around

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How To Write Emails That Get The Job Done

How many times have you ask yourself “Why doesn’t she get back to me?” I mean, seriously, how long does it take for someone to reply to an email. It only takes a few minutes but why does it take

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How Should Boards Handle the Reporting of a Crime?

A burglar slipped into a Hudson Heights co-op as a shareholder was leaving the building, then proceeded to steal a laundry cart and some packages. The theft was reported to police, but it took the co-op board almost two weeks

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Five Common Emails from Condo Owners

A big part of leading a Condo Association is communicating with Owners. Unfortunately, as many veterans know, most interactions are not Owners telling you how awesome you are and what a great job you’re doing. Typically their engagement with the

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How To Create an Effective Newsletter for your HOA

In today’s hectic world, very few find the time to seek out information concerning news and events in their community; this can sometimes lead to apathy among homeowners. One way to prevent this is to make it easy for homeowners

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Essential Board Member Skills: Listen More, Talk Less

When I was asked which skill was most essential for board members, I had an immediate consideration for one I thought they should definitely master: listening. However, as a matter of routine, I did a straw poll of some of

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You’re Not the Boss of Me!

Laws, community association governing documents and policies are designed to help boards of directors identify their roles and responsibilities. They provide a framework of expectation for community members. And they can be immensely useful in dealing with inappropriate and ill-advised

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Transparency breeds Legitimacy: 3 Tips for your Condominium Association to avoid a Lawsuit

Many condominium board members volunteer to serve their condominium association for altruistic purposes. While often well-intentioned, it is not uncommon for board members to not have any training that would make them aware of potential pitfalls that commonly entangle a

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Glass House Management: Transparency In Your HOA

Homeowner association boards are elected to handle HOA business. Some do it better than others because of training and natural ability. While good business practices are fundamental to getting the job done right, “people” practices are equally important.  And even

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How Well Did You Communicate The HOA Rule?

Every HOA has rules. Every HOA Board has to create rules, and get compliance from community members.  Seems easy, right? Usually never.  Why? Because communication falls through or falls flat.  Hopefully, when HOA rules are written they are not overly

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Five Best Practices for Improving Condo Board Communication

Communication is always one of those things that get forgotten. Who has time to be writing to owners letting them know what’s going on? After all, directors are volunteers and have much better things to do – like attending meetings

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“Why Can’t I Paint My House Orange?”

“Why can’t I paint my house orange? Or have a giant flamingo in the front lawn? Or build a triple-story playground in the backyard?”  As a community management professional, you understand the value of belonging to a community association. Homeowners,

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3 Tips to Give Homeowners a Voice

Not every homeowner who lives in the community is on the HOA board, but every homeowner is affected by what the board decides. That is why it is important to give homeowners a voice in their community. Check out these

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Keeping condominium owners in the loop: How to use communication committees effectively

It’s one of the most common complaints in condos — poor communication from the board or management to owners. Complaints of “We don’t know what’s going on!” or “We are paying the bills and you keep us in the dark!”

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The Truth about HOAs: Involved Homeowners are Happier Homeowners

Board members are community leaders. They volunteer their time to make decisions on the well-being and financial health of their association. Every homeowner has a right to know what’s going on in the community and the board should embrace that.

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The Importance of Being More Open with Your HOA Members

Openness and transparency are important tools in most effectively communicating with your HOA community. When you let owners know what’s going on in the association, they are most likely to trust you and understand how the HOA is doing overall,

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How to Create Transparency and Accountability in Your Community Association

Successful homeowners associations function smoothly by basing community operations on transparency, accountability and communication. This requires exhibiting these values at every level, for issues big and small. Transparency is a long-term strategy that helps ensure the smooth operation of your

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Surveys: A Guide for Community Associations

Boards need to be in touch with residents. They need a sense of association members’ opinions and priorities when making decisions for the entire community. Surveys are an excellent way to obtain feedback on specific subjects and sample general attitudes

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Fighting Apathy #7: The Importance of Owner Feedback in a Condo Association

When you’re an Owner in a Condo Association, sometimes it feels like you have little say in your community. You have major surprises sprung on you – Special Assessments or Major Projects. It often seems like these are big undertakings,

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How to Communicate a Condo Association Special Assessment

Now that you’ve figured out your plan for your Special Assessment, you need to communicate it to your Owners, and in some cases, you may also need to hold a Condo Association Special Assessment vote. This guide is focused on

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No News is Bad News in Your HOA

Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors. Frequent reminders of important rules or architectural policies helps build a friendlier and more harmonious

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Glass House Management in Your HOA

Homeowner association boards are elected to handle HOA business. Some do it better than others because of training and natural ability. While good business practices are fundamental to getting the job done right, “people” practices are equally important.     Read

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Making the Most of Face Time: Verbal Communication Tips

Community association board members spend a lot of time communicating — whether it’s with one another, community members, vendors or your management company. If communication is ineffective, the whole community could end up paying the price. With so much of

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Four Quick Tips to Improve Your Board’s Letters and Reports

Community association board members spend a lot of time communicating — whether it’s with one another, community members, vendors or your management company. If communication is ineffective, the whole community could end up paying the price. With so much of

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Dealing with Difficult People

How do we as humans deal with people who yell and scream at us or refuse to be rational? You know the type, adversarial, manipulative, inflexible, unreasonable, and irrational. For most people, the answer is “We don’t”. If given the

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Common Misconceptions of Community Association Management

To many Americans, living in a homeowner’s associations is a new concept. Since 1964, homeowner associations have become increasingly common in the United States. With one in six homes in America now in a community association, many homeowners have less

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What condo associations should share — and what’s not fodder for gossip

An often-heard criticism about community associations is their lack of transparency. Owners say they don’t know what the board is doing or how decisions came about.  It’s a tricky issue. An informed membership is likely to be more harmonious than

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Board Transparency: Let It All Out — Really?

In town and city government, elected officials and committee volunteers are duty-bound and legally required to maintain open meetings and treat every line item of taxpayer funds as public information. Condominium communities, and the way they’re operated, are often compared

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Emails can get members and directors in libel and defamation trouble

In the “old days,” when a homeowner, unit owner, director or officer of a homeowners or condominium association had a complaint about another in the community, he or she would take the time to draft out a well-written letter. In

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Top 3 Communication Challenges an HOA Board Faces Without a Manager

On a scale of 1 to 5, with 5 being the best, how well do HOA board members in your homeowners association communicate with members? Take a moment to think about that, or even discuss it with your fellow board

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Tips for Creating an Appealing Homeowners Association Newsletter

Making positive touch points in your homeowners association is an important job of HOA board members. It helps foster relationships with residents in the community so that if an issue arises – either positive or negative   Read the article………..

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6 Ways to Change the Attitude of Apathy in Your Community

Here are six steps your board can take to lead your community through the stagnant fog of apathy:   Read the article……….

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Avoiding Conflict with the Neighbors

We all can just get along. The key? Communication. It’s often the best way to prevent and resolve conflict before it reaches the legal system. You don’t have to be friends or spend time together to achieve a peaceful coexistence,

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Survey Says: Communication Can Help Ensure Building-Wide Harmony

When it comes to dealing with hot-button issues in cooperatives and condominiums, many boards have realized that transparency and communication are essential. Today, we examine one very simple way a board can maintain harmony and make building residents feel that

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Board Meeting Transparency

Economic burdens of rising foreclosure and unemployment rates not only affect HOA revenue streams, they increase the contentious, divisive and time consuming nature of board meetings. As pressures on boards from homeowners increase, the importance of board accountability and transparency

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How to Build Community

Pamela Britton of River Valley Ranch Community spoke at the CAI Mountain Conference about creating community in associations. Her 3 broad recommendations are right on and work for any community no matter what size or location.    Read the article……………

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Five trends in digital notice boards in condos

Long gone are the fear of technology, the ups and downs (pun intended) of elevator installations and the quest for an affordable solution specific to condos that were common to digital notice boards in their infancy. As the industry has

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Money Talks: Communicating About Condo Finances

Imagine sitting down with your significant other to pay the monthly bills. You both put your checks into a joint account and know how much there is to take care of expenses, or so you think. Out of his wallet

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How to Communicate With Your Residents – Method # 3 – Over Social Media

Social media is one of the least preferred communication methods by HOA residents, especially among residents 45 and up. Except for residents 18 to 24, it is the least popular communication method, but it’s still important to have a social

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How to Communicate With You9r Residents: Method # 2 – Over Voice and Text

In the last series, we looked at how email is the most popular form of communication with homeowners. However, voice and text are also preferred methods of communication, so in this article, we’ll take a closer look at communicating via

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How to Communicate With Your Residents

Clear communication with HOA residents is the cornerstone of a successful HOA, and there are many communication options available. In this series, we’ll look at three ways of effective communication, starting with email.     Read the article………….

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HOA releases statement on McKinney pool party incident

The Homeowners Association for the McKinney community at the center of a controversial pool party incident has issued a statement about the event.  The Craig Ranch Community Association sent the following letter to residents Tuesday:   Read the article………

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“Why Aren’t They Reading My Newsletter?”

It’s the proverbial boil on the neck of every HOA manager since the dawn of time.  The painfully uninformed – yet somehow “know-it-all” homeowner.   How many times have you asked, “didn’t you read the newsletter?” and been met with a

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HOA eNewsletters

In homeowner associations, consistent and effective communication is extremely important to build consensus and to keep the gossip mill at bay. Besides the timely distribution of meeting minutes, newsletters are key to this charge. While printed newsletters have been the

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Turn your association’s welcome packet into a chocolate soldier [Free Template]

Negative propaganda is something that every community management professional has to deal with on a regular basis. News media loves to point out all of the negatives of community association living, and a few bad apples can spoil the bunch

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Keeping Building Residents Informed… Especially When It’s Bad News

You know when you’re on the subway and the train stops in the tunnel and ten minutes later steam starts coming out of your ears because it looks like you will all be languishing there indefinitely? Sometimes it’s the lack

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5 Reasons There’s a Disconnect Between the HOA Board and Homeowners

The success of a homeowners association is based on the members and Board working together. If the community is not taken care of, it will catch up with Association, affect property values, decrease the quality of living, and create a

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Listen First, I Mean Truly Listen

This morning as I was driving to work, I was thinking about the interpersonal conflict I have recently been observing in some HOAs. While it may be convenient for folks to blame all of the nastiness on a full moon,

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