Communications With Owners

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Communicating Condo Association Bad News

Shockingly, it isn’t always rainbows, puppy dogs and chocolate in a Condo Association. Sometimes there are things that go wrong. It might be your air conditioner dying during the hottest week of the year, a crime incident where an Owner

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Board Transparency: Consistent Communication Is Key

Community living – the very basis of co-op, condo and HOA life—is based on the idea of trust. In a community of potentially hundreds or thousands of residents, every resident can’t be involved in the making of every decision. Too

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Online Communities Can Create Physical Neighborhoods

Communities are like minds – the more connections, and the greater the flow of information, the better they function. The Internet, and more specifically, social media, is an excellent way to facilitate community building. Simply put, when people are aware

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Tips for Starting a Condo Association Newsletter

Communication is one of the most important aspects of a good community. Figuring out how you can effectively communicate, on the other hand, is a challenge. Starting a Condo Association newsletter is a great way for your community to convey

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Sand Canyon HOA abandons “opt out” plan for email blast (CA)

Plans by the Sand Canyon Homeowners Association to share an email list of its members with the local radio station as a way of alerting them to emergencies such as brush fires, have been abandoned due to privacy concerns.  Last

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Five Best Practices for Improving Condo Board Communication

Funny, isn’t it, how a flock of geese can manage to communicate well enough to prevent mid-air collisions but people find this task very difficult. Communication is always one of those things that get forgotten. Who has time to be

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Poor Communication Causes Most Problems For HOAs in Florida

Most interpersonal issues stem from miscommunication. This is especially true in the business world – communication is the bedrock of every successful relationship.  The same basic principles apply to the management of a property you own. Maintaining clear lines of

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The Informed Condo Association Owner

Many Condo Owners – possibly the majority – purchase a Condo property without a full appreciation of what they’re getting into. They anticipate that by owning their property, they will be free from any sorts of burdens. These individuals are

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What Not to Do When You Receive Communications from Your HOA Board

In our busy world of the internet, mobile phones, television, email, social media, and daily conversation, we’re on 24-7 information overload. We’re communicating non-stop all day, and when we finally reach the comfort of our home we just want to

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Communication to Renters: Why It Matters To Your Association

Does your board and management team communicate to the renters in your community? If no, why not? In communities where renters makeup a significant portion of the residents, they are often overlooked by the people running the community.  “I’ve never

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Well-Informed Community Associations Make For Happier Residents

Being involved with a condominium or community association can sometimes make you feel like a Jack-of-all-trades.  Homeowners often expect professional managers and community volunteers – officers and board and committee members – to know something about, well, just about everything.

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Be prepared to answer the question “Why?” if you want to defuse conflict in your community

“Why can’t we use the pool after dusk?” the wiry man at the microphone bellowed. “I’ve been a swimmer my whole life and I need to use the pool to stay in shape” and with that statement, he pointed to

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Condo Association Special Assessment Preparation for Owners

One of the scariest and impactful things that can happen to a Condo Association Owner is the dreaded Special Assessment. Special Assessments are caused by a number of things – poor budgeting, unexpected repairs or perhaps deferred maintenance from a

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Millennial Takeover: the Changing HOA Demographic

Okay, so it’s not really a takeover. But chances are, you’re starting to see signs of this changing HOA demographic with more and more millennials moving into your HOA.  Millennials are sometimes called Generation Y: those who reached adulthood around

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How To Write Emails That Get The Job Done

How many times have you ask yourself “Why doesn’t she get back to me?” I mean, seriously, how long does it take for someone to reply to an email. It only takes a few minutes but why does it take

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How Should Boards Handle the Reporting of a Crime?

A burglar slipped into a Hudson Heights co-op as a shareholder was leaving the building, then proceeded to steal a laundry cart and some packages. The theft was reported to police, but it took the co-op board almost two weeks

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Five Common Emails from Condo Owners

A big part of leading a Condo Association is communicating with Owners. Unfortunately, as many veterans know, most interactions are not Owners telling you how awesome you are and what a great job you’re doing. Typically their engagement with the

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How To Create an Effective Newsletter for your HOA

In today’s hectic world, very few find the time to seek out information concerning news and events in their community; this can sometimes lead to apathy among homeowners. One way to prevent this is to make it easy for homeowners

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Essential Board Member Skills: Listen More, Talk Less

When I was asked which skill was most essential for board members, I had an immediate consideration for one I thought they should definitely master: listening. However, as a matter of routine, I did a straw poll of some of

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You’re Not the Boss of Me!

Laws, community association governing documents and policies are designed to help boards of directors identify their roles and responsibilities. They provide a framework of expectation for community members. And they can be immensely useful in dealing with inappropriate and ill-advised

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Transparency breeds Legitimacy: 3 Tips for your Condominium Association to avoid a Lawsuit

Many condominium board members volunteer to serve their condominium association for altruistic purposes. While often well-intentioned, it is not uncommon for board members to not have any training that would make them aware of potential pitfalls that commonly entangle a

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Glass House Management: Transparency In Your HOA

Homeowner association boards are elected to handle HOA business. Some do it better than others because of training and natural ability. While good business practices are fundamental to getting the job done right, “people” practices are equally important.  And even

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How Well Did You Communicate The HOA Rule?

Here’s some other vital steps your Arizona HOA Board should take when creating, then communicating, rules

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Five Best Practices for Improving Condo Board Communication

When the Condo Information Centre compiled the comments they received from over 4500 people regarding condo living, 49% of them complained about the lack of communication between the condo board and themselves.

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“Why Can’t I Paint My House Orange?”

So what are the benefits of HOAs? And how can you communicate these benefits to residents?

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3 Tips to Give Homeowners a Voice

Not every homeowner who lives in the community is on the HOA board, but every homeowner is affected by what the board decides

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Keeping condominium owners in the loop: How to use communication committees effectively

It’s one of the most common complaints in condos — poor communication from the board or management to owners. Complaints of “We don’t know what’s going on!” or “We are paying the bills and you keep us in the dark!”

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The Truth about HOAs: Involved Homeowners are Happier Homeowners

Every homeowner has a right to know what’s going on in the community and the board should embrace that

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The Importance of Being More Open with Your HOA Members

Openness and transparency are important tools in most effectively communicating with your HOA community.

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How to Create Transparency and Accountability in Your Community Association

When residents feel involved and informed, they report higher levels of satisfaction with the board of directors, community association management company and their community as a whole

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Surveys: A Guide for Community Associations

Boards that seek out and seriously consider resident’s opinions will likely foster a stronger sense of community, reduce violations and resident complaints

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Fighting Apathy #7: The Importance of Owner Feedback in a Condo Association

When you’re an Owner in a Condo Association, sometimes it feels like you have little say in your community. You have major surprises sprung on you – Special Assessments or Major Projects.

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How to Communicate a Condo Association Special Assessment

This guide is focused on how you communicate a Condo Association Special Assessment to your Owners.

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No News is Bad News in Your HOA

Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors

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Glass House Management in Your HOA

A truly effective and perceptive board understands the need to keep business transparent

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Making the Most of Face Time: Verbal Communication Tips

Verbal communication, in my opinion, is the most powerful method of communication. It’s easier to ensure that each party clearly understands one another. However, when communicating verbally to an audience, be mindful of the following guidelines:

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Four Quick Tips to Improve Your Board’s Letters and Reports

In this installment, we’ll look at how letter-writing can keep your board informed and how to make sure your detailed communications are meeting the mark.

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Dealing with Difficult People

In homeowner associations, we often find there is at least one person who refuses to listen to anything the board has to say.

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Common Misconceptions of Community Association Management

With one in six homes in America now in a community association, many homeowners have less than positive things to say about property management companies or homeowner’s associations in general.

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What condo associations should share — and what’s not fodder for gossip

An often-heard criticism about community associations is their lack of transparency. Owners say they don’t know what the board is doing or how decisions came about. It’s a tricky issue

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Board Transparency: Let It All Out — Really?

Most New England states have addressed this very issue within the condo statutes, part of individual state laws, that evolved from consumer protection

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Emails can get members and directors in libel and defamation trouble

In the “old days,” when a homeowner, unit owner, director or officer of a homeowners or condominium association had a complaint about another in the community, he or she would take the time to draft out a well-written letter. In

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Top 3 Communication Challenges an HOA Board Faces Without a Manager

On a scale of 1 to 5, with 5 being the best, how well do HOA board members in your homeowners association communicate with members? Take a moment to think about that, or even discuss it with your fellow board

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Tips for Creating an Appealing Homeowners Association Newsletter

Making positive touch points in your homeowners association is an important job of HOA board members. It helps foster relationships with residents in the community so that if an issue arises – either positive or negative   Read the article………..

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6 Ways to Change the Attitude of Apathy in Your Community

Here are six steps your board can take to lead your community through the stagnant fog of apathy:   Read the article……….

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Avoiding Conflict with the Neighbors

We all can just get along. The key? Communication. It’s often the best way to prevent and resolve conflict before it reaches the legal system. You don’t have to be friends or spend time together to achieve a peaceful coexistence,

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Survey Says: Communication Can Help Ensure Building-Wide Harmony

When it comes to dealing with hot-button issues in cooperatives and condominiums, many boards have realized that transparency and communication are essential. Today, we examine one very simple way a board can maintain harmony and make building residents feel that

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Board Meeting Transparency

Economic burdens of rising foreclosure and unemployment rates not only affect HOA revenue streams, they increase the contentious, divisive and time consuming nature of board meetings. As pressures on boards from homeowners increase, the importance of board accountability and transparency

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How to Build Community

Pamela Britton of River Valley Ranch Community spoke at the CAI Mountain Conference about creating community in associations. Her 3 broad recommendations are right on and work for any community no matter what size or location.    Read the article……………

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