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Playing Technology Catch-Up in the CAM Industry

It’s no secret that the technology landscape has been completely overhauled multiple times in the last decade alone. And I’m not just talking about the obvious suspects, like computers, computer software, cellphones, or cars. I’m talking about nearly every industry

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Association Pool Tips for Safe, Fun Summer Season

At the start of summer, associations should evaluate their pool rules and procedures in addition to conducting all of the necessary inspections of their pools, spas and related equipment.  With the help of qualified professionals, the inspections should include all

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What are the Negative Consequences of Hoarding in a Community Association?

Hoarding is a psychological condition where: 1) individuals have difficulty getting rid of possessions that are no longer useful; and 2) efforts to discard these possessions and not acquire new items cause distress. Television shows such as Hoarding: Buried Alive

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Avoiding Conflicts of Interest as an HOA Board Member

When you’re an HOA board member, you hold a great deal of responsibility for your association in your hands. You want to be sure that you’re handling that responsibility correctly–and avoiding conflicts of interest is one of the key ways

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HOA & Pet Policy: What You Need to Know

Almost everyone has a soft spot for animals, and just about every HOA allows pets within certain guidelines. Since pets are a reality, it is important for your HOA to establish clear, understandable, and easy to find guidelines on pets.

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Three Condo Association Special Assessment Questions To Determine Project Timing

An informed and involved Owner will often attend monthly Condo Association meetings. If your Board has been discussing big projects during meetings, you might start to wonder if things are going well or not. Sometimes work is routine, but other

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Does Your HOA Board Have a Policy for Home Security Systems?

We know you want to feel safe at home and you should. Maybe you have tried trimming foliage, increasing exterior lighting and are considering installing a home security system to feel more secure. Before you invest in a high-tech home

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HOA and CONDO Rules – How To Use Rules To Create Harmony

Rules and rules enforcement is a mystery to many HOAs. Many problems arise, and neither the Board nor owners know what to do when the disturbances continue, illegal parking, noise, junk in the yard, disregard for the neighbors, tenant problems,

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Help Wanted! (Fragile Egos Need Not Apply)

When I speak to new community association managers, I let them know this is industry is a calling! You will have your mettle tested every day. You will either get strong, or you will break. You will be yelled at,

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The Benefits of Open Community Board Meetings

Any member of your association can attend board meetings except when the board adjourns for an executive meeting. So when your board members seem less than enthused about those non-members’ attendance, remind them of the benefits.    Read the article……………..

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The Good Bad & Ugly of the Community Association Website

It’s true… the HOA industry has a problem — a bad, ugly, terrible, problem! — It’s not HOA boards run amok, or homeowner apathy. Nope… We have a community association website problem. Nearly every day I talk to HOA board

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Cyber Security for your Community Association

It is always a good idea to maintain security both as individuals and as HOA and condo associations. In this technological age, people are more vulnerable and susceptible to being hacked. Just as you would lock your doors and protect

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Pre-Existing Conditions

It is difficult to turn on the news or open a newspaper (do people still do that?) without hearing a discussion of pre-existing conditions. The discussion relates to replacement of the Affordable Care Act (ACA). I am fortunate that employer-provided

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Tips to Create an Internal Condo Association Website for Owners

Communication is a key part of any Condo Association community. Whether it’s for social purposes, governance, or maintenance, you need to be able to communicate with your Owners. Once you’ve tackled an external website, you need to start thinking about

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Package Theft in your Community

While worse during the holiday season, package theft is a year-round concern for anyone who shops online. Unfortunately, but not surprisingly, there are people who drive around communities looking for unattended boxes sitting on porches. If you or anyone you

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Wait…We Need Lender Approval On Our Amendments?

So you’ve gone through months, if not years, of hard work with board members, committee members, and the owners to finally amend the declaration for your community, and owners have finally approved those amendments. Celebration time, right? Well maybe, or

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Condominium Association Insurance: Beyond the Basics – Part 1

The following is part one of a series on navigating the insurance and risk management obligations of a condominium association. The goal of these posts is to help educate members of the board on how to buy insurance on behalf

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The CAMster Wheel

Wait. What? You know what I’m talking about. The CAMster wheel is the seemingly never ending routine of work, eat, sleep; respond to emergency, sleep. Repeat. Am I right? Stop it! You have not sold yourself in a proverbial, indentured

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Tips for Asking Good Questions at Condo Association Meetings

The monthly Condo Association meeting is one of the most important – yet ignored – aspects Condo life. Often these meetings are about as exciting as watching paint dry or grass grow. However, they also offer deep insights as to

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Pool Safety: Don’t Let an Amenity Become a Liability

According to the Association of Pool and Spa Professionals (APSP), there are 10.4 million residential and 309,000 public swimming pools in the United States. The Consumer Product Safety Commission (CPSC), an agency that is independent of the US government, states

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Well-Informed Community Associations Make For Happier Residents

Being involved with a condominium or community association can sometimes make you feel like a Jack-of-all-trades.  Homeowners often expect professional managers and community volunteers – officers and board and committee members – to know something about, well, just about everything.

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When a Natural Disaster Strikes, Is Your Association Covered?

Hurricanes. Floods. Tornadoes. Hail. Wildfires. Lightning strikes. Earthquakes. Blizzards. Mother Nature has quite the arsenal to throw at us! Unfortunately, every part of North America is subject to one or more of these events. Some, like hurricanes, come with enough

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Unit Owners Beware: The Developer May Have Stacked The Board Against You (FL)

Are you concerned that the developer of your condominium did not deliver on the promises made to you when you purchased your condominium unit? Are you concerned with the construction of the condominium in which you live? For most individuals

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Volunteers R.O.C.K.!

“Common areas do not automatically create a sense of community. Nurturing the community spirit is probably the greatest challenge facing community associations today.”—CLIFFORD TREESE, CPCU, ARM, CIRMS and community association guru extraordinaire  So, how can an association nurture community spirit?

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Maintaining ‘Niche’ Amenities: Special Amenities May Need Special Care

Once upon a time, when someone purchased a condo or co-op, their ownership came with the privilege of using the building’s amenities. Those who lived in a building with a fitness room equipped with treadmills and weights considered themselves fortunate,

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Playground Innovations: What’s New in Fun

Most kids these days have never had more options when it comes to fun: video games and electronic entertainment of every kind are ubiquitous, and all sorts of mobile toys, too. But amid a national childhood obesity epidemic, the need

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Community Management: Myths Dispelled

There are quite a few myths and misconceptions about community management that we must dispel. If your association is larger than a handful of units, there is a better than average chance that your community is managed by a community

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Three Condo Association Project Red Flags

When you’re carrying out a major project, you’re bound to encounter issues. Unhappy Owners, unexpected “surprises” during the project, and other challenges are to be expected. A challenging issue is figuring out what problems are part of the normal lifecycle

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How can my condo fee be too low?

I often hear the question “Why is this condo fee so high?” by both potential buyers as well as agents. But I ask the opposite question of some condominiums, “Is this condo fee too low?”   It shows me that

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Avoiding HOA Meeting Déjà Vu

One of the hardest things a property manager must do is manage, process and respond to abounding information. I was reminded of this when I read a recent forum on the subject of ‘motion spreadsheets.’ By my understanding, the question

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Challenging the Chairman of a Meeting

Have you ever been at a meeting that you did not believe was being run properly? Is the chair ruling every motion out of order? Were you unsure on what you could do or did you feel like there was

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Power Outages and Blackouts – How Your Association Can Minimize Risk

Losing power is never fun. But it’s bound to happen at some point, so preparation is the best defense. Obviously, different types of communities are affected by blackouts in different critical ways: high-rises lose their elevators and water; resort-style gated

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Help Your HOA Board Members Understand Crime and Fidelity Insurance

While nearly all HOAs have some type of policies on the books, many HOA boards have little or no idea what type of insurance they have or need. This can potentially lead to expensive litigation and claims that can cost

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HOA Accounting | Understanding Different Methods Available

There are three main methods of accounting that HOA’s use. These are GAAP accounting (accrual accounting), cash-based accounting and modified accounting. As an HOA board member, it is important to have an understanding of the three methods that are used,

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4 Reasons Why HOAs Need HOA Governing Documents

Real Estate developers create a legal corporation known as a Homeowner’s Association (HOA) when they are ready to manage and sell the homes they built for residential communities. Each such corporation needs HOA governing documents to enforce the rules for

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How to Handle a Bully in Your Community

Search the term “bullying” on the internet and an array of corresponding stories and images will appear ranging from politicians to school accounts and social media trolls. Recognizing, understanding, and managing bullies has become even more important as the internet

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Conflicting Interests Lead To Disputes That Erupt At HOA Meetings

“O brave new world that has such people in it!” These immortal words from Shakespeare’s The Tempest aptly describe homeowner associations. Conflicting interests can lead to disputes that erupt at meetings. To control such outlandish behavior, HOA meetings are well

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Do You Know Who Your Registered Agent Is? (NC)

North Carolina corporations, whether for-profit or nonprofit, must have a registered agent name filed with the NC Secretary of State. Planned communities (i.e., homeowner associations) created on or after January 1, 1999 by statute must be incorporated. And almost all

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Association Board Meeting Do’s and Don’ts (FL)

The other South Florida community association attorneys at our firm and I are often called upon by our clients with questions regarding how to more efficiently run their board meetings and control the conduct of members during those meetings. Very

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Basic Condo Association Cybersecurity

Hackers and malware are everywhere. Whether you’re a small business being taken advantage of with ransomware, or even the U.S. government sitting on sensitive information of staff with security clearances, you’re at risk. Condo Associations and Homeowners Associations are potentially

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HOA Governance: What Roles Does an Owner Play?

When you think about becoming an owner of property within an HOA, you might wonder about HOA governance, what roles does an owner play? You may wonder if an HOA property is right for you. Rest assured, it is, and

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Outdoor Spring Cleaning 101

With spring in full swing, it’s time to start working on that spring cleaning checklist. While almost everyone has a list of indoor spring cleaning tasks, you don’t want to forget about the outside of homes and common areas.  Here

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Harassment in Associations – Boards Must Act

It has been illegal for a condominium board to discriminate against a unit owner on the basis of race, color, religion, national origin, sex, familial status, and disability. What if a resident complains that other residents or even board members

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Price vs A Job Well Done ~ Managing Maintenance Issues in a Homeowners Association

One of the largest questions we get at Key CMI is about managing maintenance issues in a Homeowners Association scenario. Has your board of directors ever embarked on a significant community project, and once completed, it became evident the quality

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Hurricane Plans and Policies: Reduce Your Association’s Risk

The Atlantic hurricane season begins each year on June 1 and runs through November 30. This is the time when the eastern coastal United States may witness Mother Nature’s wrath through furious ocean-born storms that for some reason are given

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Great Communication Makes the Most of Vendor Relationships

Working with vendors is a large part of serving on the board of a managed community. Every community has outside partners for services like landscaping, sanitation, cable and Internet provision, pool maintenance, valet services and more. Open and effective communication

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Here Comes the Sun

In preparation for writing this week’s blog post, I googled songs about the sun. Dozens of cheery, happy songs immediately sprung from the internet. Out of curiosity, I also googled songs about rain. A few select, dreary, and depressing songs

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Avoid the Summertime Blues, Swimming Pool Do’s and Don’ts

Summertime is right around the corner and associations everywhere are getting ready to open their pools for the season. However, along with the sun, fun, and endless splashes, pools come with potential risks and liabilities for an association. Outlined below

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Tips to Create an External Condo Association Website

Communication is one of the key elements of a Condo Association. In today’s day and age, an online presence is becoming mandatory for most entities, and Condo Associations are no exception. Web expertise is highly commoditized, and you can easily

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10 Ways to Shorten Your Board Meetings

Considering a board meeting that is too brief will not cover essential details and a meeting that is too long will exhaust all members involved, it is crucial to find the right balance. 60 to 90 minutes is generally an

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