Maintenance - General

Back to homepage

Tips for Urgent Condo Association Repairs

Things breaking is part of life in any home, and a Condo is no different. Even with the best preventative maintenance schedule, you may have unexpected part failures or have a system fail due to external factors, like weather. These

Read More

What is the Best Practice for Elevator Maintenance?

People who live in tall buildings dread broken elevators. They cause delays – and repeatedly broken elevators can even cost you, residents, as people move out. Some residents, of course, are unable to use the stairs at all.  Condominium owners

Read More

Water Leak? If you Live in a Condominium Association Who is Responsible?

Plumbing problems can be the worst frustration experienced by any homeowner, particularly if you live somewhere prone to hurricanes and other violent storms. When you live in a condominium association there is the added complication of determining who is responsible

Read More

Self-Managing Maintenance: Getting the Job Done On Your Own

Whether because of convenience, the desire for autonomy, or a tight budget, some condo and HOA communities opt not to retain an outside management company or an agent to handle their respective day-to-day administrative and maintenance needs. Without proper oversight

Read More

Laundry Room Maintenance: It’s a Wash

Can you imagine living in a condo or co-op that doesn’t have a laundry room? These days, having on-site laundry facilities for residents isn’t an amenity – it’s a necessity, and keeping yours functional and well-maintained is just as important

Read More

Optimizing HVAC: Heating, Cooling, and Conserving

Everyone loves the turning of the seasons, what with leaves changing and snow falling and pools opening and the like. But Mother Nature has little concern for the comfort of humans, so fluctuating temperatures bring the need for residential heating

Read More

What is the Guarantee in a Guaranteed Maximum Contract?

Associations facing repair projects are often given the option of entering into a guaranteed maximum contract or G-Max contract with their contractor. These contracts are common for repair projects, whether the repairs are required because of defects and damage or

Read More

Project Management: What Every Board Member And Manager Needs To Know

Your association is gearing up for a large project. Maybe it’s time to re-do the clubhouse or plan for that $2M dollar concrete restoration project that was put off for far too long. Other large scale projects can include painting,

Read More

Common Pitfalls in Dealing with Major Repairs

Recent experience as litigation and general counsel for numerous associations who are currently tackling significant repairs suggests a couple of common pitfalls.  First, don’t skimp on the consultant. While some associations decide that using an engineer or architect to develop

Read More

Handling Construction in the Community

Summer is the most popular season for construction work. With lower chances of rain and poor weather conditions, work can be completed with minimum rescheduling. However, despite these quicker completion times, many community construction projects can cause inconveniences to homeowners

Read More

The Roles of Building Staff: Working as a Team for the Good of All

Supers, building managers, maintenance persons, custodial staff, groundskeeping personnel, porters, doormen, concierges—depending on the size of a community, the staff roster for a condo, co-op or HOA can be pretty long. The truth is, in the case of almost any

Read More

Shedding light on electric shock risks at Lake Anna (VA)

A Lake Anna woman is working to get the word out to residents and marina owners about the risk of electric shock drowning.  The little-known problem can develop when the electrical outlets and wires on boat docks are not properly

Read More

Condo Residents Discover That Home Ownership Is No Guarantee Against Displacement in Portland’s Housing Market (OR)

Maricela Ramirez’s story is a familiar one in today’s Portland.  She came to Oregon more than a decade ago from Northern California, seeking a more affordable place to live. Now, as housing costs climb across the city, a renovation of

Read More

Community Managers, Are You Prepared for Fall?

Yes, it’s that time of the year again! As we are one month away from the end of summer and the onset of fall, a manager has a lot to think about to prepare the community for the upcoming season.

Read More

HOA Homefront: Failed plumbing? Who is responsible?

Q: Recently our homeowners association called a meeting to let us know they want to change our CC&Rs (Covenants, Conditions, and Restrictions) specifically to have homeowners be responsible for the pipes inside our walls. They claim they are having problems

Read More

Establishing Consistency in HOA Maintenance

A way to be vastly more successful in managing a community association is consistency. Part of consistency is to communicate important details to the homeowners repeatedly. Unfortunately, many boards and management professionals believe that the average homeowner is not listening

Read More

How to Create a HOA Maintenance Chart for Your Community

Most people choose to live in HOA neighborhoods for the sense of community, the benefit of shared facilities, and assurance that if anything goes truly wrong there is a system to take care of it. The most common disruption of

Read More

6 Tips on Preparing HOA Vendor Bids and Evaluating Responses

HOAs exist for the benefit of all the HOA’s homeowner members. The elected Board takes care of the day-to-day business of the HOA. Of course, the Board cannot complete every maintenance job or other work that the HOA needs. So,

Read More

Kick the Can and Deferred Maintenance

In the childhood game of “Kick the Can”, one person is designated It and an empty can is placed in the open playing field. With eyes closed, It counts to an agreed upon number, and the other players run and

Read More

Insights into Reactive and Predictive Maintenance Programs

Maintenance and repairs are important activities with respect to the ongoing success of an HOA. There’s no reason reactive and predictive maintenance programs should seem mysterious. In fact, gaining insight into the differences between them is fairly simple. Read on

Read More

Maintenance Matrix for Condominiums

video presentation     Watch the presentation………………

Read More

When Express Maintenance Obligations In A Declaration Of Condominium Are Not So Clear (FL)

For example, let’s examine the replacement of the unit’s windows. Pursuant to the maintenance obligations in the declaration of condominium, the unit owner is responsible to maintain, repair, and replace all parts of the unit and the fixtures and equipment

Read More

Are You Properly Maintaining Your Homeowners Association?

How is your homeowners association holding up? Do you have buildings in need of repair? Has the HOA board set aside funds for inevitable future repairs? If you don’t know the answer to these questions, then it’s time to find

Read More

Prepping Your Property for Warmer Weather

With the end of winter comes relief. No more snow or sleet or slush or sludge; it’s sunshine and windbreaker season, baby! But the board of a condo, cooperative or homeowners association cannot be content with simply waiting for April

Read More

Outdoor Spring Cleaning 101

With spring in full swing, it’s time to start working on that spring cleaning checklist. While almost everyone has a list of indoor spring cleaning tasks, you don’t want to forget about the outside of homes and common areas.  Here

Read More

Price vs A Job Well Done ~ Managing Maintenance Issues in a Homeowners Association

One of the largest questions we get at Key CMI is about managing maintenance issues in a Homeowners Association scenario. Has your board of directors ever embarked on a significant community project, and once completed, it became evident the quality

Read More

Here Comes the Sun

In preparation for writing this week’s blog post, I googled songs about the sun. Dozens of cheery, happy songs immediately sprung from the internet. Out of curiosity, I also googled songs about rain. A few select, dreary, and depressing songs

Read More

Seasonal Maintenance: A Year-Round Responsibility

Building maintenance follows a schedule based on the seasons, each of which presents a unique set of challenges to a co-op or condo. At certain times of the year, it just makes sense to do certain regular maintenance projects: weatherizing,

Read More

Managing Community Maintenance and Improvement Needs

Whether your community is self-managed or professionally managed, maintenance is a big part of the day-to-day responsibilities. It’s a responsibility that can quickly become overwhelming, especially when you walk in on a Monday morning to a list of what went

Read More

Addressing Water System Failures Before They Happen

In the heyday of the real estate bubble, developers flipped tens of thousands of apartment structures into condominiums – with little regard for the condition of the potable water system. Many of these galvanized steel or early copper systems are

Read More

Correcting HOA Maintenance Dysfunction

Here’s How The Problems Start:  The board of directors of a homeowner’s association is entrusted by the residents to hire a contractor to perform a complicated reconstruction project. Unfortunately, condominium board members are not very good at writing contracts or

Read More

How to Handle Every Stage of a Snowstorm

While residents of warmer clients experienced some early Spring weather, some regions have experienced extreme winter weather patterns this season and for a few of us that meant record breaking snow levels. Even right now, in some parts of the

Read More

Everything You Need to Know about Homeowner’s Association Rehabilitation Projects

The name might sound fancy and formal, but a homeowner’s association, or HOA for short, is simply an establishment that governs an area consisting of buildings developed by the same real estate company. The company holds private ownership over the

Read More

Ensuring You Don’t Over Plan Condo Association Major Projects

Planning for a major project in a Condo Association is a big deal. You have to bid out projects, work with vendors, educate Owners, and execute. You want the project to go as smoothly as possible, of course. And an

Read More

Spring is Coming…Is Your Property Ready?

Winter, even the mild one we are experiencing, can wreak havoc on your property! Between the snow, ice, wind and cold, lots of repairs are made in the winter that need to be readdressed in the spring. Why are we

Read More

Don’t Touch that Sidewalk! Doing Too Much Could Be as Problematic for Condo Associations as Doing Too Little

We regularly advise condominium boards to be wary of taking on obligations beyond those state laws or their association’s governing documents require them to assume. A recent decision by a Massachusetts Appeals Court adds a judicial exclamation point to that

Read More

Need a loan? Show lenders your association is a worthy investment

As spring weather approaches, big-ticket construction and repairs are coming up at many community associations. So is taking out a loan to pay for them. If associations qualify, that is.  Associations will be denied if their finances are in disarray.

Read More

Hiring An Owner’s Rep: Save Time, Money and Peace of Mind

When an Association’s Board of Directors begin exploring a new construction project, oftentimes the cost of the endeavor is at the forefront of their thought process. And rightly so; depending on the size and scope of the project, it could

Read More

Maintenance is Not Rectification and Band-Aiding is Not Maintenance

The word maintenance is being deliberately distorted by the building industry.  ‘Maintenance’ is attending to normal wear and tear where the installation was properly done. It entails items such as adjusting doors and locks as the house settles, returning lifted

Read More

Handling Maintenance and Repairs: In-House, Or Outsource?

In the wake of the recession and facing an uncertain economic climate on the heels of a tumultuous presidential election, condo, co-op, and HOA boards may instinctively want to pinch pennies where they can, especially when it comes to maintenance

Read More

Handling Maintenance and Repairs: In-House, Or Outsource?

In the wake of the recession and facing an uncertain economic climate on the heels of a tumultuous presidential election, condo, co-op, and HOA boards may instinctively want to pinch pennies where they can, especially when it comes to maintenance

Read More

Competitive Bids for HOA Services

When buying an expensive item, you probably shop around a bit to try and find the best price. Similarly, it’s common to shop around for different HOA services to get competitive bids and save the HOA money. If your association

Read More

Negotiating the Sale of a Management Company

Negotiating the sale of a management company is a very delicate operation. Buyers and sellers will always be at odds because their interests are first and foremost profit/loss driven: the Buyer wants to pay the least amount possible, while the

Read More

Condo Association Repair Project Questions to Consider

Major projects within a Condo Association are a part of life. Over time, things break down and need to be rehabilitated and repaired. If you have strong reserves and don’t need a special assessment, the projects are somewhat straightforward. However,

Read More

Pros and Cons of Snow Removal Contract Options

Sitting by a warm fire or having a snowball fight on a snow day can be fun for the whole family. However, when you have to get around, the snow quickly becomes a hassle. If your area frequently sees snowfall,

Read More

As Building Code Adoption Increases, Insurance Losses Decrease

Maintaining a safe and secure building is a major concern for property owners and managers. Due to the important role buildings play in society, architects and engineers begin plotting out the the safety measures and standards well before the actual

Read More

Drowning in Maintenance Requests

Landlords get many maintenance requests, and they can quickly become overwhelming. They may seem unavoidable, and while it’s impossible to stop them completely, there are ways to deal with them and reduce them once and for all. These four tips

Read More

5 Actions an HOA Board Should Take to Clarify Maintenance & Insurance

One common subject that often causes confusion in a homeowners association is grasping the difference between the maintenance responsibilities of an association and the items that are covered by the association’s insurance policy. Often owners and even HOA board members

Read More

The Princely Payoff of Preventive Maintenance

The buildings were unique for being a high-density rental community in what was then considered the suburbs. In the 1980s, five of the six-story buildings converted to a single 120-unit cooperative; the other nine buildings, with two different owners, remain

Read More

For my fellow property management pros, it’s that time of year again.

Yes! Can you believe it’s almost winter? And, you know what that means…it’s time to write and distribute your fall/winter newsletter to your renters. Too busy, you say? I know the feeling! That’s the reason for today’s post. I’m sharing

Read More