Break the rules. Pay a fine. Repeat. That’s not the way it’s supposed to work—but community associations that don’t keep penalties for rules infractions up to date may find that residents consider it easier (and possibly cheaper) to pay fines than comply with the regulations. Read more……..
A Sound Relationship: Cultivating Connections with Vendors
Dealing with service vendors is a necessity for any condo development, as there are always going to be things that need to be repaired, replaced, serviced, cleaned or renovated. Read more……..
Home Sweet Home: Won’t You Be My Neighbor?
In densely-packed urban environments and sprawling suburban developments, people can often feel isolated despite living in close proximity to their neighbors. Read more…….
Looking Ahead: What’s in Store for Condominiums in 2015
It’s been said that the more things change, the more they stay the same. As the calendar turns to 2015, that message fits neatly into the condominium picture. There’s no doubt that new technologies, new laws and new philosophies on many aspects of community life are evolving — but at the same time, many of […]
Having the Proper Skill Set: Education Helps Managers Meet Expectations
Property managers are known for wearing many hats, and are expected to be expert in some very diverse topics. Few of them, however, train for and begin their careers as property managers; most came into the industry from other fields. Managers can be anything from ex-teachers to ex-electricians, and often admit to picking up skills […]
Mastering Your Management Partnership: Going Beyond the Contract
Management companies that work with community associations typically begin their working relationship by negotiating a contract. The parties involved do their best to carefully craft an agreement and the terms of service that will cover every task and duty that the association board expects its management firm to do. Management, in turn, identifies the roles […]
Quiz Me: Questions to Ask Before Hiring the Manager
From time to time, a co-op, condo or HOA community may have to hire a new management company. It may be that the current firm just isn’t working out or the community may have decided to transition from self-management to an outside firm. Read more………..
CAI Best Practices: Ethics
Simply put, when someone is employing ethics, he or she recognizes what is right and what is wrong and is choosing to do the right thing; however, as a great deal of business ethics literature will attest, “the right thing” is not always straightforward. For example, most ethical dilemmas in the workplace are not simply […]
The Social Compact and condominiums
Thomas Hobbes (1588-1679) and John Locke (1632-1704), two English philosophers of the 17th century, disagreed on many things, not the least of which was whether people were naturally good (Locke) or naturally bad (Hobbes). But they did agree on the concept upon which our founders based many of the principles of the Declaration of Independence […]
Looking Ahead What’s in Store for Condominiums in 2015?
It’s been said that the more things change, the more they stay the same. As the calendar turns to 2015, that message fits neatly into the condominium picture. There’s no doubt that new technologies, new laws and new philosophies on many aspects of community life are evolving — but at the same time, many of […]
Having the Proper Skill Set Education Helps Managers Meet Expectations
Property managers are known for wearing many hats, and are expected to be expert in some very diverse topics. Few of them, however, train for and begin their careers as property managers; most came into the industry from other fields. Managers can be anything from ex-teachers to ex-electricians, and often admit to picking up skills […]
Mastering Your Management Partnership: Going Beyond the Contract
Management companies that work with community associations typically begin their working relationship by negotiating a contract. The parties involved do their best to carefully craft an agreement and the terms of service that will cover every task and duty that the association board expects its management firm to do. Read more……….
Quiz Me: Questions to Ask Before Hiring the Manager
From time to time, a co-op, condo or HOA community may have to hire a new management company. It may be that the current firm just isn’t working out or the community may have decided to transition from self-management to an outside firm. Before inking a new contract however, there are a few key questions […]
Security vs. Scrutiny: Does Security Trump Privacy for Condo Residents?
Providing safety and security is important, but condominium security providers consider each location a unique challenge. Without caution, an attempt to provide security can backfire, producing anger and anxiety instead. Responsive management helps forestall most worrisome situations. Read more………
Neighborhood Watch Groups: Looking Out for Each Other
It’s often said that safety starts at home—and while many HOAs spend lots of money on sophisticated security and access control systems to protect residents and property, others opt for lower-tech solutions to neighborhood security and crime prevention. Read more………
Disaster Management: Expecting the Best, Preparing for the Worst
While the Boston Marathon bombing of April 2013 stands as the biggest catastrophe to befall the New England area in recent years, residents must be on guard for many potential disasters, be they fires, nor’easters, floods or building collapses. To brace a condominium association for these and many other possible calamities, it’s critical to have […]
Your Building’s Anatomy: Systems that Keep Your Condo Building Running
From the outside, the structure of a condo, co-op or townhouse building may appear to be monolithic; just pieces of brick, steel, vinyl or wood, punctuated with some glass here and there. That’s an oversimplification, however. A multifamily building is perhaps more like a human body, with a multitude of organs and moving parts working […]
The Heat is On: Taking the Steam out of Boiler Problems
The rarely stated—but all too well understood—Murphy’s Law for Boilers— asserts that if your boiler quits working, it will do so on Christmas or New Year’s Eve, or at 4:45 p.m. on the coldest day of the year. With some planning, though, that broken-down boiler won’t be yours on those inopportune frigid days. Read more………
Plumbing the Depths: Pipes, Drains, and Your Building’s Water Supply
Though mostly unseen, a building’s plumbing and piping network is one of its most important systems—as anyone who has ever had to endure a freezing February shower, or who has come home to a flooded floor, can attest. Plumbing includes not only hot water delivery, but water and waste removal—and not all plumbing is hidden. […]
The Human Factor: What You Need to Know About Staff Management
A manager might have to coordinate operations with a single maintenance person or work with any number of doormen, porters, custodians and handypersons depending on the size and nature of the building. When well-trained and motivated, these employees enhance the appeal and ambiance of any property, adding to both the real and perceived value, but […]
Called to Serve: Volunteers for Board Service Often in Short Supply
Speak to any volunteer-run organization, whether it is a town board, the soccer association, a church’s childcare program or the school PTO, and the same complaint resounds: “We don’t have enough people stepping up to serve.” Condominium homeowners associations (HOAs) are no exception. Finding people willing to volunteer for board positions can be difficult. Apathy, […]
Short-term Rentals Create Revenue for Owners but Upset their Neighbors and Perplex Association Boards
An owner in your condominium community has begun renting his unit to vacationers, who occupy it for short periods – a day or a few days ? at a time. The owner is delighted with this new source of income, but his neighbors are less pleased with the revolving door of people they don’t know […]
Aging Condominium Owners Will Seek More Fair Housing Accommodations
For condominium boards trying to anticipate future challenges, here’s a prediction that bears considering: Fair housing accommodation requests are going to multiply. This prediction doesn’t require a crystal ball; a general knowledge of demographic trends will tell you what you need to know. Baby boomers are getting older and many of these aging boomers are […]
Protecting Self & Staff: Don’t Skip the Liability Coverage!
Ahhh, lawsuits. People suing people. Companies suing companies. People suing companies. Residents suing boards. A quick surf of the Internet and you can find many instances across the country where condo boards are sued. You can also find multiple lawsuits in which boards are sued for possible misappropriation of funds. Read more……..
Who’s Responsible for Repairs? Board and Owner Maintenance Responsibilities
Say you’re in bed, and you hear what sounds like the shower going. It’s late, and you’re tired, so you pay it no mind. You wake up at 4 a.m. to get a glass of water and find half the rooms in your apartment flooded— you forgot to turn the shower off! You throw blankets […]
The ABCs of Insuring Your Condo: Common Terms and Options for Insurance
The experts who advise condo associations on insurance matters admit that the basic policies are pretty standardized and often seem to be all the same. Trustees may tend to gloss over the details and assume that anything important relative to condo communities is already built in to their coverage—and much of the important stuff probably […]
Water, Water Everywhere – Here Comes the Flood
Flood” might as well be synonymous with “dread.” Or “mess.” Or “insurance hassle.” Think back to the devastating footage after Hurricane Sandy, and you may have a number of questions about flood zones and flood insurance. Knowing the ins-and-outs of flood insurance before an incident happens, though, can help you navigate those stormy waters should […]
Legal Files – You Can’t Make This Stuff Up
Sometimes it’s a shady developer or a crooked contractor. Sometimes it’s the unit owner you just can’t get rid of. There are times when it’s actually nobody’s fault and just the Byzantine nature of some state or federal laws, but the lawsuits and legal actions that condominium lawyers run across in their careers are often […]
Avoiding Legal Blunders – Board Missteps Can Be Expensive for Associations
You’ve just been elected to your condo board of trustees. On the one hand, you’re honored. A few neighbors have offered a congratulatory handshake, and now you’re in the mood to pop the bubbly. On the other, there’s a sense of hesitation. You’ve placed your trust in your fellow board members, some of whom have […]
Vetting Contracts Before You Sign – Know What You’re Getting Into
Condominium associations should seek professional help before signing on the dotted line of an unfamiliar contract. Signing too quickly may result in big regrets, say managers and attorneys. Be cautious, and nail down the specifics first. Read more……..
The 2014 Legislative Agenda in New England
The old saying that the only sure things in life are death and taxes leaves out a third certainty: legislation. Across New England each year, thousands of bills get filed in state legislatures, many of them as mundane as the naming of a bridge or a new state “something”—like designating the Fluffernutter as Massachusetts’ official […]
Going Green to Save Green
These days, it seems like everybody is looking to ‘go green.’ The term is shorthand for a movement of environmental awareness that involves everything from the way architects design new buildings and homes to the ways HOAs recycle their waste. In other words, green means to help the environment by reducing the amount of energy […]
Pets, Pools & Pilates
Years ago, when you bought a co-op or condo apartment, you looked for a unit that had the right number of bedrooms and bathrooms, a perfectly-sized kitchen, and some great living space. For the longest time, that ideal combination was all a condo needed to attract a buyer to a particular building or association. […]
From Sand Lots to Play Dates
For condominium communities with families, an outdoor area that includes a playground with swings, slides and other features can be a major amenity. Many parents have fond memories of their own childhoods, with hours spent testing physical prowess and burning up energy with peers on a neighborhood or schoolyard “jungle gym.” Read more……..
Staying Ahead of Trouble: Building Exteriors Need Regular Checkups, Too
Remember the old jingle, ‘it takes a licking and keeps on ticking’? It was the famous tagline from the Timex watch advertisements. The gist of the ad is that no matter what you threw at it, a Timex watch kept working. Read more……..
Saving for That Rainy Day: Reserve Funding for Your Condo Projects
These days, just about everyone is cutting back on spending, either to make ends meet, saving for something special or a rainy day, paying off debt or funding their retirement. Consumers are cutting coupons, looking for deals and keeping a close eye on their dollars. Whenever costs or fees go up and consumers have to […]
Keeping it Clean: Your Guide to Exterior Maintenance and Upkeep
Living in New England can be something of a dirty job. And the task of cleaning off months (or years) of accumulated grime and dirt from the exterior of a building takes much more than a scrub-brush and a bottle of Windex; it requires professional help. Read more…….
Up on the Roof: The Perils of Skipping Maintenance of Rooftop Equipment
It’s not unusual today to find an array of amenities —pools, hot tubs, decks and similar areas for socializing — on top of new urban condominium buildings. Older residences may or may not have such facilities, but even without the steady use by owners, their roofs are likely to sprout weak spots where the materials […]
Cultivating Community: Social Functions Help Create a Sense of Belonging
The ethos of a homeowners association—to be open and welcoming—furthers the collective strength of a community. Therefore, it’s incumbent on trustees, board members and managers to foster a stronger, more cohesive sense of community. This is often achieved by holding social functions in addition to regular meetings, such as sponsoring activities outside the building or […]
Board Owner Do’s and Don’ts: What Makes a Board Successful
It only takes a few minutes of a web search to uncover the traits that make a successful person or business owner. For example, Entrepreneur magazine’s Steven Key wrote the article, “5 Qualities of Successful Persons,” which included such traits as open-mindedness, unwavering passion, and a forward-looking approach. But what makes a board of trustees, […]
Keeping Track of Paperwork: Properly Managing Association Records
While keeping the records of the association is not the most fascinating part of serving on a board of trustees, it is in some ways the most important. In fact, the flow of paperwork is the lifeblood of the community. Read more……..
The Transition Switching from Sponsor to Owner Control
The goal of any property developer is to sell units, but until that objective is reached they have to assume all the day-to-day responsibilities to ensure smooth operations and continued sales. This requires wearing many hats—manager, board member and ombudsmen. As a result, it’s often a a relief when control of the property is transitioned […]