Social Media

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The Condo conundrum: Social media at the association (NH)

One would think social media, particularly the use of a website with, for instance, a space to post comments or blog, would be perfect for community association living, and it can be. But as with many other things in life,

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Four More Condo Association Website Ideas

In the current age, having good digital outreach is a must. One key way to improve Owner engagement is to have a strong website. Maintaining a website is easy, but ensuring that you have compelling and useful content is the

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Good Communication is All About Timing, Platform, and Relevancy

The modern medium(s) available to transact information in the digital age doesn’t change the need to communicate, they only change the how; and, of course, the speed at which information is distributed and consumed.    Read the article…………….

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Online Communities Can Create Physical Neighborhoods

Communities are like minds – the more connections, and the greater the flow of information, the better they function. The Internet, and more specifically, social media, is an excellent way to facilitate community building. Simply put, when people are aware

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Facebook Vs. Nextdoor. Why Your HOA Board Needs to Know the Difference

Did you know that almost 50% of Americans don’t know the names of their neighbors? (Reference: CAI – July 2017 Newsletter)  As an HOA management company, it’s our responsibility to support and encourage communication within the community association. We have

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Are HOA’s Liable for Online Comments? The Answer May Surprise You.

Before you jump right in, please reference our Social Media in the HOA, Part 1, which is a quick lesson on different platforms HOA’s are typically using as online forums!  Are HOA’s liable for what’s posted in online community forums?

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Social Media Best Practices for HOA’s

With the growing use of social media and its unique ability to bring people together, most businesses, including HOAs, are using various platforms to more effectively do business. As an HOA, your board should explore the use of social media

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Choosing Condo Association Social Media Platforms

Social Media can play a powerful role in expanding your communications strategy for your Condo Association. While there are certain well known sites, like Facebook and Twitter, there are also many others which could add value. However, your time is

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Social Media in Your Community Association

It’s 2017, and it’s safe to say that there’s no avoiding social media use these days whether it is for personal use, commercial use or even for the benefit of a Community Association. So just how should your Association be

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Freedom of Speech is a Hot Topic in Community Associations

Freedom of speech is a hot topic in community associations. Some of these First Amendment disputes concern the freedom of a property owner to display flags, signs or symbols on their property in the face of board opposition. Conflict between

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Condo Association Social Media Tips

In a digital age, a Condo Association cannot rely on the “old way” of doing business. Paper mailers – an email – while necessary, are not sufficient. If you want to have an effective and connected Association, you need a

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Social Media in Community Associations

Time and time again, I have seen too many communities go “online” without really having a plan. The end result is usually a disorganized free-flow of ideas and information that serves no real purpose aside from being able to say

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Maricopa HOA Facebook feud goes to court (AZ)

A defamation lawsuit that accuses a homeowners association in Maricopa of slander and vandalism is being litigated in Superior Court.  Erin Meehan, a resident of Maricopa Meadows, filed a civil complaint last year after she claims to have been harassed

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Communities Are for Sharing — The Sharing Economy and Your HOA

Sharing helps foster a sense of community, online or in your neighborhood. Today’s economy is all about sharing. The Internet and social media have changed the way marketing, networking, and friendships happen. It’s actually a brave, new world of sharing

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Social Media and Community Associations

If you live in a community association, serve on its board or manage a community association, you probably have to deal with social media. Gone, for the most part, are neighborhood newsletters sent out through the mail, or simple notifications

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Can Blogging Violate the Fair Housing Act?–Revock v. Cowpet Bay West Condo Ass’n

This case is a collision between dogs as emotional support animals and a “no dogs” condominium association rule. The civil rights implications of a “no pets” rule are pretty obvious; such a rule can exclude the disabled. At the same

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HOAs Gone Haywire Part V: How To Use… And Not Use… Social Media As A Part Of HOA Or COA Communications

A homeowner in Nashville was threatened recently with legal action by her HOA for using the name of her subdivision on her personal Facebook neighborhood page.  A $15,000 suit was filed a few years ago by a vacation-condominium owner over

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Social Media and Your Community: What Works, What Doesn’t, and How to Choose

Twitter, Facebook and Snapchat, oh my! Today, you would be hard-pressed to find someone who doesn’t use some form of social media to communicate with friends, family, and colleagues. Whether they are posting updates on their daily life, sharing articles

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7 Social Media Safety Tips for Your Homeowners Association

Social media has many benefits. It allows you to maintain connections with friends and neighbors in your homeowners association, make new contacts, build support networks, express yourself, and share your interests.

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Solving the Social Media Problem

These problems can be resolved and the risks can be mitigated. If done right, social media is the best way to communicate in your community.

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Residential Associations and Social Media: Legal Considerations

the association’s board of directors should carefully consider what information should be posted and when.

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3 Social Media Tips for Your HOA

Social media can be a great tool for any association, but only when used correctly

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How HOAs Can Use a Social Media Strategy to Strengthen Community Engagement

Social media can be a phenomenal marketing and communications tool for your homeowners association and community – a great way to inform residents, build relationships, keep them connected and strengthen their loyalty. But what may be surprising is that using

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Trapper removing feral cats attacked on social media (FL)

A Brevard County trapper hired by a community to deal with their feral cat problem is under fire from animal advocates.  Wildlife trapper James Dean was hired last week by the Seaport Oceanfront Condominium Association to remove seven feral cats

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When Neighbors Tangle Online (NY)

Complaining about the co-op or condominium board is practically a blood sport in New York, an unfortunate side effect of living under the rule of elected volunteers. Usually, disputes go no further than a heated exchange at the annual meeting.

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Philippines: It takes a village (on Facebook) to find a lost dog or fix a leaky pipe

Ermie Estialbo, a resident of BF Resort Village in Las Piñas City, had been living with the stench of household trash that remained uncollected for two weeks when she decided to take the matter into her own hands.  No, she

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Social Media: HOA Friend or Foe? How to Avoid Problems

Technology has impacted and changed our world to be immeasurably different from 20, or even 10 years ago. Social media is a tool that, for better or worse, touches countless areas of society. So why should an HOA board not

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How to Communicate With Your Residents – Method # 3 – Over Social Media

Social media is one of the least preferred communication methods by HOA residents, especially among residents 45 and up. Except for residents 18 to 24, it is the least popular communication method, but it’s still important to have a social

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Community Associations and the Social Media

Many of our associations are asking us about the liabilities associated with the use of a website, or with the use of an association Facebook page. Yes, even some are asking about Twitter, Instagram and other types of popular accounts.

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Social Media: Is It Discoverable?

Many people routinely document their lives through interactions on social media forums such as Facebook, Twitter, LinkedIn, or some other social media site. With social media becoming more and more a part of our everyday lives, the content of social

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Building Social Media at Your Community Keeping a Co-op’s or Condo’s High Profile

Social media impacts just about everyone…few escape its presence in personal life or the business world. Whereas Facebook was once a leading platform for millennials, the portal has increasing appeal to the aging demographic, especially in lieu of Twitter and

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Is this blog post “advertising”? California’s bar proposes bright-line rule for regulating attorney blogs

California’s bar has proposed a rule for whether attorneys’ blogs must comport with rules that govern attorney advertising. Here is the proposed test:   Read more………

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Just the Stats: Social Media Adoption in the Association Management Industry

Last week on the CAM Blog, I made the assertion that the CAM industry has not done well at adopting social media. However, I did not provide you with any evidence to explain how I came to that conclusion. So

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Building an Online Community Website? Facebook? Twitter? What’s Hot, What’s Not

Social media is the means of fostering a community digitally and sharing information among like-minded people.  Or is it? Yes and no. For condo associations in New England, the trend seems to be websites, private groups, and web portals with only

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Can Social Media Help your Management Company Grow? A Case Study

Everybody does it. According to a report they gave in January 2015, Facebook has 1.39 Billion people logging in on a daily basis. That’s more than the population of China at 1.36 billion. So I know you’re using social media

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LinkedIn … The Magic To Company Growth

While Facebook, Google+, and Twitter may be the social media sites that get the most press, LinkedIn has become an incredibly valuable online tool for businesses. The all-business social media site is geared entirely toward professional marketing and networking, and

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Going Social with your Management Company – Social Media Divas Q&A

These questions and more were answered at the CAMfire Conference in St Petersburg, Florida this summer. The Social Media panel brought together some of the most prolific social media divas in the community association management industry to talk about social

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Shouting Fire in a Crowded Chat Room: Homeowners Associations and Censorship

The benefits of social media to homeowners associations (“HOAs”) and management companies are indisputable. An HOA’s use of social media can increase transparency and efficiently place volumes of information a mouse click away from interested HOA members.    Read more…….

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How to start building a valuable brand for your community association? Part II of our Branding Series!

My last blog discussed why you should start considering your community’s brand and how you are viewed in the marketplace by potential purchasers, vendors and even your local government officials.  Today’s blog will focus on the steps you need to

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Building and protecting a brand for your community association-Part 1 of a 3–part series on Association Branding!

When you are asked to think of iconic brands, names like Nike, Apple, Starbucks and Coca Cola probably come to mind very easily. These companies all engaged in costly, strategic and sustained brand building over many decades to ensure that

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Overbroad social media policies – this one’s Ok…maybe

Over the past few years, we have written about the NLRB’s focus on private employer social media policies (see the references to our past HR Insights Blog posts below). The decisions are hard to reconcile, and employers (and their advisors)

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7 Scary Findings from the 2014 Symantec Internet Security Threat Report

A newly released study by global information protection expert Symantec Corp. delves into the problem of cyber security and suggests that we’ve only seen the tip of the iceberg.     Read more……..

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4 Ways Social Media Improves Communication between HOAs and Residents

Social media is constantly growing. It is a great way to reach people and promote communication, and for HOAs, it really fosters a relationship between managers, board members and residents. Check out these four ways social media improves helps communication.

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Tips on How to Protect Community Online Reputations from Disaster

Besides having a properly designed community website there is a lot more a site can do when it comes to damage control. An uncontrollable homeowner situation is a prime example of how things can go wrong for a community in

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Advantages and Challenges of Internet Communications in Community Associations

Whether it takes the form of well written letters, memos, emails, or even an old-fashioned conversation, the ability to communicate effectively is often the difference between having an impact on your audience and having your message simply fall upon deaf

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Recommended practices for community associations when creating websites and using social media

The use of websites and social media by community associations is a great way for communities to keep their membership informed; however, there are recommended practices that community associations should follow in order to avoid, or at least minimize, their

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20 Critical Dos and Don’ts of LinkedIn Networking

Below is a list of 20 dos and don’ts to keep you current and well-liked among the LinkedIn crowd. Ignore them and you’ll be blocked and made a pariah. Follow them diligently and you can meet wonderful people and propel

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Should Your Association Maintain A Facebook, Twitter Or Other Social Media Account?

The importance of establishing a policy for use of social media for your association. Many common interest developments have identified the need to set polices for the use of electronic media by their control group and apply those policies to

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Advantages and Challenges of Internet Communications in Community Associations

Whether it takes the form of well written letters, memos, emails, or even an old-fashioned conversation, the ability to communicate effectively is often the difference between having an impact on your audience and having your message simply fall upon deaf

Read More