Working With Management

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Fundamentally Altering the Employee/Employer Relationship between Community Associations and their Management Companies & Independent Contractors

Until last year, condominium and homeowner associations and their management companies understood the relationship between an employer and its employees and who would be considered the employer of those employees. However, a 2015 ruling by the National Labor Relations Board

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Is Your HOA or Condo Community Manager Covered by the Attorney-Client Privilege?

For attorneys who practice community association law, there has been ongoing discussion at national HOA/condo legal events about whether a community manager is covered by the attorney-client privilege. In general the attorney-client privilege shields communications between an association and its

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What is a “CAM” and How to Choose the Right One for Your Association

For Association Boards, a CAM (Community Association Manager) is the one trusted advisor that you’ll likely use more than any of the others. In many states, CAMs have passed a test, are licensed, and invest in continuing education to keep

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When To Call In The Professionals To Advise Your Board

Common areas of a community are vitally important. Not only do they ensure a better quality of life for residents, they also help the resale value of properties. So it makes sense that two of the most important duties of

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Not-So-Obvious Ways an HOA Management Company Can Help Your Board

An HOA management company can help homeowners association boards in many ways and work with nearly every budget. Two of the most obvious are assisting with financials and collecting delinquent HOA fees. There are also some ways your board members

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Maximize Your HOA-Community Manager Relationship

A healthy HOA has a good relationship with the community manager. Usually, this means the board and the community manager work well together to help improve the neighborhood. Whether you are a member of an HOA board or a community

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Go local or mega for condo management services?

Community associations traditionally contracted with locally owned and operated firms for management services. In recent years, however, large national and even international companies have entered the market. Rather than managing thousands of condominiums and townhomes, they manage millions.    Read

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What do HOA Board Members Really Want? The Top Service Issues the Best Property Management Companies Should Address.

Board members of community associations or homeowner associations (HOA) are always looking to hire the property management company that will provide the best service for their community. But what does that really mean?   Read the article…………

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How to Choose the Best HOA Management Company [Infographic]

Being a volunteer board member is a big responsibility. There are decisions to be made, meetings to attend, budgets to build, and concerns to address. If your HOA board is at a place where members are feeling overwhelmed and overcommitted,

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How to Get the Most out of your HOA Property Management Relationship

Between audits, tax preparation, and other financial consulting work, Bach, James, Mansour & Company has probably interacted with more HOAs and community associations this year than ever before. Thank you! Our role provides us some unique insight into the relationship

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Ways to Foster the Relationship Between the HOA Board and the Manager

The most important thing to remember in any relationship is that it takes time and effort from both parties. The relationship between an HOA board and the manager of a homeowners association is no different.     Read the article…………….

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Moving Management Companies Can Result In Lost Files: How To Prevent

The new management company cannot seem to find all our files – what can we do?”  A recent complaint received by CCOC is but one of many echoing the same cry for help.  This is a major problem for Associations,

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Selecting a Management Company

Managing a community with an HOA is a lot of work and takes a lot of knowledge. If you think a management company is the better solution for managing your community, it’s time to start looking. However, searching for the

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3 Reasons a Manager is Seen as the Bad Guy in a Homeowners Association

Sometimes an HOA manager gets the short end of the stick, but it’s part of the job and a small price to pay to help an HOA board effectively manage its homeowners association. The manager is usually seen in one

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Responsibilities an HOA Board Can’t Delegate to a Manager

The most important thing a Board needs to know is that it cannot give away the authority to make decisions. The manager is an integral part of a homeowners association, but there are some things the HOA board is ultimately

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How to Quickly & Painlessly Break Up With Your HOA Manager

Breaking up is hard to do. After evaluating an HOA manager, a Board may decide it would like to change managers, change to a different management company, or it just doesn’t need the services of a manager at all any

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How to Effectively Evaluate an HOA Manager

People and organizations are often afraid of evaluation because they’re afraid of failure. If we don’t fail we can’t learn, and if we aren’t given the opportunity to learn, we can’t grow. It’s in the best interest of the homeowners

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How to build an effective community association team

Community associations are run by volunteer boards, but even the best ones can’t do the job alone. They need a team of professionals to guide them through the thorny maze of communal living.    Read the article………

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Florida Supreme Court Ruling on Attorneys is Bad News for Condo Associations

Condo association boards hoping to cut legal fees by performing some everyday tasks in-house will need to reconsider after the Florida Supreme Court reaffirmed an earlier opinion that these duties constitute practicing law without a license.  Read the article……….

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How an HOA Board Can Prepare to Work with a Manager for the First Time

If your HOA board has hired a manager for the first time, there are a number of things it can anticipate the management company will ask for. The Board can prepare for the manager in advance by gathering specific documents

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What does a Community Association Manager Do?

Are you considering becoming a community association manager? Then you should definitely have a look at this lighthearted, but insightful article on a day in the life of a community management professional. As the writer very correctly points out, “normality”

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Picking a Management Company…Made Easy!

Consumers are able to compare and value products like never before using the internet; heck, I was able to decide on my recent vehicle purchase from the comfort of my desk. I did finally have to go to the dealer

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How an HOA Board Can Prepare to Work with a Manager for the First Time

If your HOA board has hired a manager for the first time, there are a number of things it can anticipate the management company will ask for. The Board can prepare for the manager in advance by gathering specific documents

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How to Create A Sense Of Community In Your HOA

Many homeowners don’t feel a sense of community in their Neighborhoods or see the value their HOA provides. They know have to pay extra money on top of their mortgage to the community, but what value do they receive? This

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Why do some association boards decide to “go it alone”

I often wonder what variables factor into an association board’s decision to forego professional management and an annual retainer relationship with a law firm in favor of “going it alone”.   Read more………

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HOA Property Manager: Five Jobs in One

The person assigned to run the HOA is called the property manager. However, while the job only has one title, it actually encompasses five different jobs. When you’re searching for the next property manager, ensure they have the skills to

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Mastering Management: Maximizing Cooperation and Partnership

Individual commitment to a group effort; that’s what makes a team work, a company work, a society work, a civilization work.  Legendary Green Bay Packers football coach Vince Lombardi left condo boards and managers off his short list, but his

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Is It Difficult and Costly to Change Management Companies

NO!, That’s it, that’s the secret management companies do not want you to know. So let’s assume for the sake of this article you have seen the warning signs or maybe just feel it’s time and you know how to

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“We want to remove the board because we want to fire the manager”

So, this won’t be like my usual posts where I share a recent case or discuss a section of the Condominium Act, 1998. Today I’m going on a rant about the relationships between owners, directors, and managers.     Read more……….

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Mastering Management: Maximizing Cooperation and Partnership

According to experts, the most successful board/manager relationships cultivate when both parties have mutual trust and respect, with courteous communication among all individuals involved.   Read more………

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Hiring New Management: When it’s Time for A Change!

There is an old adage claiming that “The more things change, the more they stay the same.” This is not a happy thought for a board or association looking to change property managers or firms. To go through the turmoil

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Take time to find the right property management company

Choosing a manager is one of the most important decisions a community association will make. Because managers are closely involved in daily functions and future planning, their performance — or lack thereof — has a major effect on the association’s

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Why Property Managers are Not the Enemy: A Value Proposition

Association Boards, attorneys, accountants, contractors, consultants and, yes, even property managers are integral to the proper function and operation of community associations. Association Boards hire a plethora of services and those individuals and companies should have the same goal:  

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The Human Factor: What You Need to Know About Staff Management

A manager might have to coordinate operations with a single maintenance person or work with any number of doormen, porters, custodians and handypersons depending on the size and nature of the building. When well-trained and motivated, these employees enhance the

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The Art of Picking Professionals: To Choose or Not to Choose

Running the day-to-day business of a condo development or an HOA of any size—be it a sprawling, multi-building community, or a single self-contained building—requires not just a functional board but a team of competent outside professionals. These professionals keep things

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8 HOA Manager Myths

Homeowner associations hire managers for two basic reasons: to carry out board policies and to manage the homeowner association’s business affairs. Sometimes, however, the manager’s role is misunderstood which could bring the manager into conflict with the board or members.

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HOAs and Condos Beware: The Full Cost of Self Management

The number one reason homeowner associations self manage is to “save money.” But this myopic attitude often leads to avoidable problems and unnecessary headaches, and in many instances, higher costs over time. The benefits provided by a professional management company

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Tips for Transitioning to a Professional Property Management Company

Our 500-home neighborhood has been self-managed for the last seven years or so, with our property manager on the association’s payroll. We enjoyed the concierge level of service from our own private manager, but early in 2014 the new Board

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Frustrated? Stifled? Trying to Get Something on the Agenda of Your HOA?

I commonly receive questions about meeting and committee agendas. Owners want to get something on the agenda for an upcoming meeting. Sometimes the owner is also a board member.  And somehow the item never gets on the agenda, or is

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Clarifying the Association Manager’s Role

Our association employs a highly-qualified professional community manager, and we think residents should know what the manager has—and has not—been hired to do. The manager has two primary responsibilities: to carry out policies set by the board and to manage

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Why Community Associations Look for New Management

Whether you are trying to win the business of a potential community association client, or you are in danger of losing a client you already have, developing a strong understanding of why associations look for new management can provide the

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Qualities to Look for in a HOA Management Company

Each fall, homeowners associations across the nation vote on issues regarding the upcoming year. Fall is also the time of year when many HOA management contracts expire and are up for renewal. If your HOA management contract is up for

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Overcoming the Fear of Change in your Property Management Company

People just naturally resist change—any type of change—whether it is changing jobs, changing banks, changing parking spaces, changing doctors or… changing accounting software. Why? Because people become comfortable with what they know and what they are used to, even when

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Changing Managers or Firms? Don’t Overlook the Details!

Whether change is good or bad often depends on who you talk to; even a welcome change produces a certain level of stress and adjustment. Personal changes are challenging enough, but for co-op and condo residents, a board decision to

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HOA’s management company is not the board’s boss (NV)

Q: I am on the board of directors of a small homeowners association (less then a 100 units). We are near the end of our agreement with our property management company. The community managers started out fine, but now seem

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Miscommunication and Missed Insurance Payment Could Cost Condo $24 Million

Lido Beach Towers, the historic, 184-unit complex in Nassau County, Long Island, is appealing a decision by the Federal Emergency Management Agency (FEMA) that resulted in the condominium receiving only $8 million in flood-insurance coverage despite suffering what FEMA acknowledged

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HOA HOMEFRONT: Selecting a manager, part 2 – qualifications

Once a board selects the desired type of management services, how can one check qualifications?   Read More……

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Finding Management — Part I — Options

The board’s choice of management assistance is one of its most important decisions. Even the very smallest associations would benefit from some form of professional management.  Read More……

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A Management Checklist: Performance Review Criteria for Property Managers

How can you tell whether the on-site property manager at a condominium or homeowners association community is doing a good job? And what is a ‘good job’ anyway? Whether a manager is well-liked and whether he or she manages well

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Essential HOA Professionals

The board of a homeowner association is charged with making informed decisions. To make informed decisions requires consulting with knowledgeable professionals when the topic exceeds the board’s experience. Professional relationships that every HOA board should have include an attorney, CPA

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