Communications

Back to homepage

Communications Articles from the Web

Communications

  • How To Write Emails That Get The Job Done March 22, 2017 How many times have you ask yourself “Why doesn’t she get back to me?” I mean, seriously, how long does it take for someone to reply to an email. It only takes a few minutes but why does it take so long. Getting someone to do something is hard, it’s even harder when you’re asking your customers (a.k.a. the board members) via email. The importance of writing a good email cannot be overemphasized. Things need to get done and your ...
  • Building Bridges Through Better Communication March 2, 2017 HOA communication is one of the biggest challenges of any community association. If you ask 20 HOA professionals where the biggest gap in communication exists, 19 of them will tell you that it’s between the Board of Directors and the residents of the community.  How can that be, you might ask, these are neighbors who are working toward the same goals, right? In theory yes, but in reality, there is usually a large chasm between how a Board of Directors ...
  • Fostering Condo Association Professionalism March 2, 2017 Condos are often accused – rightfully – of being cesspools of petty politics, micro tyrants, and generally miserable people. While much of these accusations may be misguided and ungrounded, on the other hand, there is a substantial part of Condo life that unfortunately falls into this category. A good part of this misery comes from apathy – where all the parties have frankly given up. A key way to combat misery and apathy is by maintaining ensuring you are promoting ...
  • Tips to Voice your Concerns and Get Results in your Community February 21, 2017 Disagreements among homeowners and fellow board members are bound to happen. However, that’s not always a bad thing. When they’re handled properly, disagreements can lead to unexpected solutions and common ground. Below are five tips to help you keep disagreements in check and voice your concerns so you get results.   Read the article…………..
  • E-mail Intelligence – Does Your Board Possess it? February 13, 2017 Today, I am discussing the pros and cons of homeowners’ association (HOA) board members and managers using email for community correspondence, and how to craft a sound email policy for your association.  Board members, managers and association residents are no different from everyone else you know inasmuch as they are all heavily reliant upon electronic means to communicate. Phone conversations and, even more rarely, in-person conversations do still occur but not nearly as frequently as emails and text messages. Whether ...

Communications Archives




Newsletters & the Internet

  • How To Create an Effective Newsletter for your HOA February 24, 2017 In today’s hectic world, very few find the time to seek out information concerning news and events in their community; this can sometimes lead to apathy among homeowners. One way to prevent this is to make it easy for homeowners to stay informed, and one of the most productive ways to distribute information is through a community newsletter.  Creating an effective newsletter can be time-consuming work, and that’s why it’s a good idea to utilize the talents of board members ...
  • No News is Bad News in Your HOA May 17, 2016 Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors. Frequent reminders of important rules or architectural policies helps build a friendlier and more harmonious community. Recognizing volunteer efforts encourages others to step up. Newsletters needn’t be long and involved, just relevant. The more you do it, the easier it gets.    Read the article………….
  • Increase HOA Communication With a Great Newsletter May 16, 2016 Newsletters are one of the least expensive—and most effective—public relations tools that exist for drawing attention to a business or website. Sending out a quality newsletter on a regular basis can help you can keep clients, potential clients, the media, and other important sources updated about your business.     Read the article………
  • 5 Things That Make Your Condo Newsletter Effective April 18, 2016 A condominium newsletter serves more than one purpose, as established in our 3 benefits of condo newsletter blog. We’ve recognized that a newsletter can act as a resource to update tenants and owners of news, establish financial transparency, and create a sense of community within a condominium building.     Read the article………..
  • Tips for Creating a Timely and Informative Community Newsletter January 13, 2016 Congratulations! You’ve been elected to the Board of your community association. You and your fellow members have some exciting ideas about ways to improve your community. And part of that is keeping your residents informed. It should be easy for you to write and distribute a newsletter, right?  Read the article…………..

Newsletters & the Internet Archives

Communications With Owners

  • How To Write Emails That Get The Job Done March 22, 2017 How many times have you ask yourself “Why doesn’t she get back to me?” I mean, seriously, how long does it take for someone to reply to an email. It only takes a few minutes but why does it take so long. Getting someone to do something is hard, it’s even harder when you’re asking your customers (a.k.a. the board members) via email. The importance of writing a good email cannot be overemphasized. Things need to get done and your ...
  • How Should Boards Handle the Reporting of a Crime? March 15, 2017 A burglar slipped into a Hudson Heights co-op as a shareholder was leaving the building, then proceeded to steal a laundry cart and some packages. The theft was reported to police, but it took the co-op board almost two weeks to notify shareholders, and the notice downplayed the event and failed to give a full accounting of it. What is a board’s responsibility in reporting security breaches and crimes in their building?    Read the article…………….
  • Five Common Emails from Condo Owners March 6, 2017 A big part of leading a Condo Association is communicating with Owners. Unfortunately, as many veterans know, most interactions are not Owners telling you how awesome you are and what a great job you’re doing. Typically their engagement with the Board will be based around two things – Owners wanting something, or Owners providing feedback on current policies. Here are some typical types of emails from Condo Owners and tips on how to respond.    Read the article……….
  • How To Create an Effective Newsletter for your HOA February 24, 2017 In today’s hectic world, very few find the time to seek out information concerning news and events in their community; this can sometimes lead to apathy among homeowners. One way to prevent this is to make it easy for homeowners to stay informed, and one of the most productive ways to distribute information is through a community newsletter.  Creating an effective newsletter can be time-consuming work, and that’s why it’s a good idea to utilize the talents of board members ...
  • Essential Board Member Skills: Listen More, Talk Less February 9, 2017 When I was asked which skill was most essential for board members, I had an immediate consideration for one I thought they should definitely master: listening. However, as a matter of routine, I did a straw poll of some of my managers and asked them the same question. Some of the skills they suggested were:  Read the article…………

Communications With Owners