Communications

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Communications Articles from the Web

Communications

  • Tips to Voice your Concerns and Get Results in your Community February 21, 2017 Disagreements among homeowners and fellow board members are bound to happen. However, that’s not always a bad thing. When they’re handled properly, disagreements can lead to unexpected solutions and common ground. Below are five tips to help you keep disagreements in check and voice your concerns so you get results.   Read the article…………..
  • E-mail Intelligence – Does Your Board Possess it? February 13, 2017 Today, I am discussing the pros and cons of homeowners’ association (HOA) board members and managers using email for community correspondence, and how to craft a sound email policy for your association.  Board members, managers and association residents are no different from everyone else you know inasmuch as they are all heavily reliant upon electronic means to communicate. Phone conversations and, even more rarely, in-person conversations do still occur but not nearly as frequently as emails and text messages. Whether ...
  • E-mail Intelligence – Does Your Board Possess it? February 11, 2017 Today, I am discussing the pros and cons of homeowners’ association (HOA) board members and managers using email for community correspondence, and how to craft a sound email policy for your association.  Board members, managers and association residents are no different from everyone else you know inasmuch as they are all heavily reliant upon electronic means to communicate.    Read the article…………..
  • NO COMMENT? February 1, 2017 I’ve answered thousands of questions from reporters, some of them extremely irritating. But you learn to work through tough questions and to work with tough-minded reporters. If you ask why, I’ll bend your ear about engaging with reporters so you or some other someone can tell your company’s or your organization’s side of the story, share perspectives on issues and maybe build knowledge and understanding. That is, of course, if someone’s available, prepared and ready when reporters call.  But unfortunately, ...
  • Could Your Personal Emails Be Exposed? January 25, 2017 Imagine the worst case scenario: you are on the board, the board is embroiled in litigation, and the opposing side wants to know what was said in an email. Suddenly you may find yourself facing the possibility of a third party rooting through your private email in search of information relative to the pending lawsuit. Clearly, this is not a position in which you want to be. Even worse, imagine you have been using your work email for association business. ...

Communications Archives




Newsletters & the Internet

  • No News is Bad News in Your HOA May 17, 2016 Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors. Frequent reminders of important rules or architectural policies helps build a friendlier and more harmonious community. Recognizing volunteer efforts encourages others to step up. Newsletters needn’t be long and involved, just relevant. The more you do it, the easier it gets.    Read the article………….
  • Increase HOA Communication With a Great Newsletter May 16, 2016 Newsletters are one of the least expensive—and most effective—public relations tools that exist for drawing attention to a business or website. Sending out a quality newsletter on a regular basis can help you can keep clients, potential clients, the media, and other important sources updated about your business.     Read the article………
  • 5 Things That Make Your Condo Newsletter Effective April 18, 2016 A condominium newsletter serves more than one purpose, as established in our 3 benefits of condo newsletter blog. We’ve recognized that a newsletter can act as a resource to update tenants and owners of news, establish financial transparency, and create a sense of community within a condominium building.     Read the article………..
  • Tips for Creating a Timely and Informative Community Newsletter January 13, 2016 Congratulations! You’ve been elected to the Board of your community association. You and your fellow members have some exciting ideas about ways to improve your community. And part of that is keeping your residents informed. It should be easy for you to write and distribute a newsletter, right?  Read the article…………..
  • HOA: Promoting Your HOA Newsletter (FL) January 5, 2016 A community HOA newsletter is a great way to boost communication between HOA board members and residents, as well as increase involvement during HOA events and activities. If there is a lack of attendance at HOA events, it might be a result of residents being unaware of these activities, not that they aren’t interested.   Read the article…………..

Newsletters & the Internet Archives

Communications With Owners

  • Essential Board Member Skills: Listen More, Talk Less February 9, 2017 When I was asked which skill was most essential for board members, I had an immediate consideration for one I thought they should definitely master: listening. However, as a matter of routine, I did a straw poll of some of my managers and asked them the same question. Some of the skills they suggested were:  Read the article…………
  • You’re Not the Boss of Me! January 15, 2017 Laws, community association governing documents and policies are designed to help boards of directors identify their roles and responsibilities. They provide a framework of expectation for community members. And they can be immensely useful in dealing with inappropriate and ill-advised actions. But they are not enough.    Read the article………….
  • Transparency breeds Legitimacy: 3 Tips for your Condominium Association to avoid a Lawsuit January 4, 2017 Many condominium board members volunteer to serve their condominium association for altruistic purposes. While often well-intentioned, it is not uncommon for board members to not have any training that would make them aware of potential pitfalls that commonly entangle a condominium association in litigation. In other instances, co-owners may have self-interested motives for serving on a board that cloud their business judgment. Under either scenario, a condominium association can be subject to a lawsuit if it is not operated properly. ...
  • Glass House Management: Transparency In Your HOA December 27, 2016 Homeowner association boards are elected to handle HOA business. Some do it better than others because of training and natural ability. While good business practices are fundamental to getting the job done right, “people” practices are equally important.  And even though HOA elections are not typically barraged with candidates, the membership does care what the board does. When the board doesn’t do it right, some members simmer at a slow boil, some bellow and others beat the tar and feather ...
  • How Well Did You Communicate The HOA Rule? October 26, 2016 Every HOA has rules. Every HOA Board has to create rules, and get compliance from community members.  Seems easy, right? Usually never.  Why? Because communication falls through or falls flat.  Hopefully, when HOA rules are written they are not overly intrusive to begin with. But, more importantly they are clearly communicated. When the rule is made, explaining the NEED for it and the GOAL for having it, can go a long way towards encouraging support and compliance from residents in ...

Communications With Owners