Communications

Back to homepage

Communications Articles from the Web

Communications

  • Email Security as a Board Concern: Two Views Once That Sensitive Info Gets Out There, You Can’t Take It Back July 13, 2017 As we’ve recently seen in the news–from the Democratic National Committee email leaks about Bernie Sanders from last year’s presidential election, to the latest in the Trump-Russia brouhaha–emails aren’t always the safest and securest method of communication. And once that sensitive information gets out there, you can’t take it back. So what does that mean for co-op and condo boards and their members? Here are two perspectives.    Read the article……………
  • Emails Are a Legal Minefield for Co-op and Condo Boards (NY) June 15, 2017 A recent decision by the state’s highest court drives home a lesson every co-op and condo board member needs to heed: if you use your employer’s computer, tablet, or smart phone to communicate board business, expect zero privacy. While the state Supreme Court had already ruled that employees have no reasonable expectation of privacy in the workplace, the recent Peerenboom v. Marvel case makes it clear that employer workplace email servers transmit discoverable information. Therefore, anyone who uses them forfeits ...
  • Creating a Communications Plan for Managing Your Residential Community June 13, 2017 Communications is an incredibly essential part of any business. When it comes to managing your residential community, you’ll most likely agree that it is a core part of your operations. Whether you are managing a condo, HOA, or multi-family units, you’ll want to integrate a strong communications process in every key aspect of your business so you can continue to create enriched value for your residents, employees, and board members. Community managers that we work with find communication very important ...
  • The Death of Civility – Why Do Community Association Board Members Serve? June 13, 2017 I have been to a number of community association meetings in the past year, and too many of them were contentious, confrontational, loud, rude and generally ugly. I have written a number of Codes of Conduct for adoption by boards of directors to address behavior ranging from being unprepared for the meeting to falling down drunk to screaming obscenities. Boards have to deal with negative interactions with anyone from other board members to association members to the drunken boyfriend of ...
  • Three Condo Association Communications Committee Project Ideas June 8, 2017 Condo Association Committees are an excellent way for a Community Association to increase engagement and offer more value for Owners. Different Committees have different roles. Typically a Communications Committee will be responsible for increasing outreach and engagement within a community. They function best in larger communities where the Association has a bigger budget and there’s more going on, like exercise clubs or parties. If you are considering starting a Condo Association Communications Committee, or just want to brainstorm some ideas, ...

Communications Archives




Newsletters & the Internet

  • How To Create an Effective Newsletter for your HOA February 24, 2017 In today’s hectic world, very few find the time to seek out information concerning news and events in their community; this can sometimes lead to apathy among homeowners. One way to prevent this is to make it easy for homeowners to stay informed, and one of the most productive ways to distribute information is through a community newsletter.  Creating an effective newsletter can be time-consuming work, and that’s why it’s a good idea to utilize the talents of board members ...
  • No News is Bad News in Your HOA May 17, 2016 Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors. Frequent reminders of important rules or architectural policies helps build a friendlier and more harmonious community. Recognizing volunteer efforts encourages others to step up. Newsletters needn’t be long and involved, just relevant. The more you do it, the easier it gets.    Read the article………….
  • Increase HOA Communication With a Great Newsletter May 16, 2016 Newsletters are one of the least expensive—and most effective—public relations tools that exist for drawing attention to a business or website. Sending out a quality newsletter on a regular basis can help you can keep clients, potential clients, the media, and other important sources updated about your business.     Read the article………
  • 5 Things That Make Your Condo Newsletter Effective April 18, 2016 A condominium newsletter serves more than one purpose, as established in our 3 benefits of condo newsletter blog. We’ve recognized that a newsletter can act as a resource to update tenants and owners of news, establish financial transparency, and create a sense of community within a condominium building.     Read the article………..
  • Tips for Creating a Timely and Informative Community Newsletter January 13, 2016 Congratulations! You’ve been elected to the Board of your community association. You and your fellow members have some exciting ideas about ways to improve your community. And part of that is keeping your residents informed. It should be easy for you to write and distribute a newsletter, right?  Read the article…………..

Newsletters & the Internet Archives

Communications With Owners

  • Poor Communication Causes Most Problems For HOAs in Florida July 5, 2017 Most interpersonal issues stem from miscommunication. This is especially true in the business world – communication is the bedrock of every successful relationship.  The same basic principles apply to the management of a property you own. Maintaining clear lines of communication between yourself and the property management company, board members, and residents, and contractors are imperative. You cannot expect a relationship to thrive if you do not know how to communicate with one another and subsequently resolve disputes.    Read ...
  • The Informed Condo Association Owner July 3, 2017 Many Condo Owners – possibly the majority – purchase a Condo property without a full appreciation of what they’re getting into. They anticipate that by owning their property, they will be free from any sorts of burdens. These individuals are often disappointed when they are impacted by rules and bylaws, when the Association can enter their unit or even a special assessment vote. Conversely, there is a class of Owner who “gets” it. The elusive Informed Condo Association owner is ...
  • What Not to Do When You Receive Communications from Your HOA Board June 10, 2017 In our busy world of the internet, mobile phones, television, email, social media, and daily conversation, we’re on 24-7 information overload. We’re communicating non-stop all day, and when we finally reach the comfort of our home we just want to catch our breath. However, communication is what we were made for, and it keeps us informed about life around us. So, when you receive communication from the HOA board, there a few things you don’t want to do.     Read ...
  • Communication to Renters: Why It Matters To Your Association June 10, 2017 Does your board and management team communicate to the renters in your community? If no, why not? In communities where renters makeup a significant portion of the residents, they are often overlooked by the people running the community.  “I’ve never understood why a board wouldn’t want to communicate with its tenants,” according to Marc Kaplan, managing director of the rental division of FirstService Residential. “In New York City, high-rise buildings are largely mixed with owners and renters. If you don’t ...
  • Well-Informed Community Associations Make For Happier Residents May 12, 2017 Being involved with a condominium or community association can sometimes make you feel like a Jack-of-all-trades.  Homeowners often expect professional managers and community volunteers – officers and board and committee members – to know something about, well, just about everything.  We are expected to be attorneys and landscapers, accountants and engineers, roofers and plumbers, pool cleaners and construction workers.     Read the article………….

Communications With Owners