Embracing Self-Service Expectations for HOA Management

The ability to solve your own inquiry without human-to-human interaction is no longer a want?—?it’s an expectation.  It’s no longer a fad, a wish, or bonus feature?—?it’s an expectation. If you’re in the Community Association or Common-Interest Property Management industry and haven’t pivoted to make a change by now, I wouldn’t say you’re in trouble but if you don’t move now, you will get left behind. We are actively embracing the self-service expectations of all those that live within the Homeowners Associations we professionally manage by investing in systems and deliberately reshaping our business model so that we can continue to meet the demands of all those we continue to serve as an Arizona HOA Management Company.    Read the article………….


Related Articles

Keeping Good Company

Hobbs & Olson’s affiliation with Carpenter Hazlewood adds four additional members of the Utah Bar to our local team, and

TOPS GO! Recognized as Award-Winning Mobile Community Association Management App by American Business Awards

TOPS GO! 2.1, the mobile management app from developer TOPS Software was named the winner of the Bronze Stevie Award

BREAKING: HUD Announces Change to FHA Condo Policies at Realtors® Conference

This evening, Federal Housing Administration Principal Deputy Assistant Secretary Ed Golding joined National Association of Realtors® President Chris Polychron on