Embracing Self-Service Expectations for HOA Management

The ability to solve your own inquiry without human-to-human interaction is no longer a want?—?it’s an expectation.  It’s no longer a fad, a wish, or bonus feature?—?it’s an expectation. If you’re in the Community Association or Common-Interest Property Management industry and haven’t pivoted to make a change by now, I wouldn’t say you’re in trouble but if you don’t move now, you will get left behind. We are actively embracing the self-service expectations of all those that live within the Homeowners Associations we professionally manage by investing in systems and deliberately reshaping our business model so that we can continue to meet the demands of all those we continue to serve as an Arizona HOA Management Company.    Read the article………….


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