Going by the Book – The Importance of Following the Rules

It happens in business, government, and industry every day: employees learn the rules of a new job, and very shortly thereafter, they start taking shortcuts to circumvent them. Rarely is this done with malicious intent. More often, it is simply a matter of achieving such a familiarity or shorthand with the rules that their specificities fade into the background and solving the problem at hand as quickly as possible becomes the priority.  Read the article………….


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