Handling unit control when owner dies

Q. An owner in our association recently died. A person claiming to be one of the adult children of the deceased owner contacted the association and demanded access to the unit, and demanded the association provide her with the unit key the association maintains for emergencies and lockouts. Another supposed adult-aged child of the deceased owner contacted the association and stated not to let anyone in the unit but him! The board has not provided a key to the unit to anyone as a result. What is the association supposed to do in this situation?   Read the Q&A…………..