How To Defuse A Conflict

Anyone who’s ever had to defuse a tense work meeting or even a stressful Christmas dinner knows that sometimes thoughtful de-escalation is the best (and often only) way to get what you want. But some of us have hot tempers, or a tendency to bluster, or are simply ignorant about how to manage conflict — whether it’s at a family event, a work meeting, or on the global diplomatic stage.    Read the article……………..

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