How to Deal With Upset Residents

Dealing with people who are upset is difficult. It’s easy to let their anger overpower you, causing you to become defensive or just as angry. However, when your residents are complaining about something, it’s not a time to become defensive. You need to acknowledge their complaint and try to do your best to solve it. When in doubt, follow these three tips.    Read the article…………..


Related Articles

How to Work with All the Members of the Board

Some people are just negative, making it hard to work with them. While you may simply want to avoid those

Are your Resolutions Sticking?

Many people have resolutions on the brain during this time of year. But it’s one thing to set goals —

Keeping damage to a minimum after pipes burst

The winter’s arctic cold and the inevitable spring thaw are stressing many plumbing pipes past their breaking points. The ordeal