I hear it all the time: “my community manager is unresponsive or a poor communicator” or No one at the management company picks up the phone or calls us back!” The first bad omen of poor service is that when you call your manager the phone goes to a voicemail box. When I owned a full service management company the number one reason I met with boards to discuss our service was because their manager was not getting back to the board or to unit owners.  There are several reasons why this industry is plagued by unresponsive service. I’ve outlined what I think are the main reasons below.     Read the article………………