Management

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Management – General

  • What it’s like to study condo management December 6, 2017 Unexpected fire alarms, dog urine in the elevator, aging residents – all of those things come into play when you’re managing a condo.  But on November 1, the Ontario Ministry of Government and Consumer Services made it mandatory for certain education requirements be met before condominium managers could apply for a general licence.  That meant seasoned condo managers already in the field must now complete the Association of Condominium Managers of Ontario’s (ACMO) Registered Condominium Manager (RCM) designation exam – ...
  • You Managing a Senior Community? November 21, 2017 Great information for CMCAs managing an age-restricted community to share with your homeowners. Disaster Preparation For Seniors By Seniors is produced by American Red Cross.    Read the article……………….
  • Condo Association Employee Performance Management October 23, 2017 Performance management is a leadership job for all organizations, and Condo Associations are no different. Your Condo Association might just have one property manager. Or you might have a dozen when you count maintenance staff and front desk staff. The key to effective Condo Association employee performance management is to ensure that you build an effective management framework up front. This can take a variety of shapes and sizes depending on the size of your staff and the temperament of ...
  • Supporting Your Staff: Letting Your Employees Know You Care October 10, 2017 Most people go about their days paying little attention to the labor performed by those who make their lives easier. From transit workers to service employees to government officials, how often does one stop to thank the people making everything run along smoothly? Staffs of condominiums, cooperatives, and homeowners’ associations are no exception. Sure, they are compensated for their services, but a regular paycheck is only the most tangible form of appreciation.  So how can your community and administrators really ...
  • The Roles of Building Staff: Working as a Team for the Good of All October 10, 2017 Supers, building managers, maintenance persons, custodial staff, groundskeeping personnel, porters, doormen, concierges—depending on the size of a community, the staff roster for a condo, co-op or HOA can be pretty long. The truth is, in the case of almost any building or association over five units, at least a few of these people are necessary to the effective management and maintenance of the property.  Traditionally in multifamily buildings, whether a high-rise elevator building or garden-style apartment complex, there was a ...
  • Preventing Community Association Fraud: Part Two – Your Property Management Company’s Role October 10, 2017 Fraud can strike just about any association – even one that is professionally managed – regardless of how small or large your community may be. However, a good property management company will have checks and balances and other security measures in place to help reduce the risk. How do you know if a management firm has taken those precautions? Is there something specific you should look for?   Read the article……………..
  • How an HOA Manager Helps the Board Prepare for Emergency Situations September 29, 2017 When people think of an emergency, the first image that usually comes to mind is a natural disaster. But an emergency in your homeowners association isn’t always a flood or fire. There can also be financial or management-related emergencies that an HOA board is faced with. Most Boards aren’t prepared to handle emergencies and can benefit from the expertise of an HOA manager to help them plan for emergency situations. Learn what types of emergencies should be on the radar ...
  • Characteristics of the Best Condo Property Manager in the World September 27, 2017 only want World-class Property Managers (WPM) to manage my condo. After working with many managers over the past ten years, I know first-hand that WPMs make my job as a condo board director much easier.  What makes a WPM so amazing? I have found it often comes down to a variety of core skills that they need to the job well:    Read the article…………..
  • Community Management: Basic Functions September 25, 2017 We’ve explored some of the myths of community managers and also the basic qualities of a good community manager. Now that you all know what community managers don’t do and some of the qualities great managers posses, you know what you should be looking for, right? You’re on your way to choosing a great manager or management company. So… once you’ve chosen a manager, what is it that they do on a day to day or month to month or ...
  • HOA Homefront: Sometimes managers are not allowed to succeed in their roles September 16, 2017 Many associations struggle with a poor manager relationship, resulting in a frustrated board or a terminated manager. However, such struggles can sometimes arise from the board’s actions and likewise can be resolved by a change in board practices.  Truly, some managers are simply not cut out for the job. The need for excellent homeowners association managers increases along with the growing number of community associations.   Read the article……………

Management – General Archives

Management Contracts

  • Pitching to the Board: A Sales Presentation for Management Companies November 30, 2017 Getting the meeting is step one.  Whether you reached out to them, or the community came to you looking for new management, you’ve managed to score a meeting to make your presentation to the board. Now it’s time to prepare your pitch.  A pitch deck is a sales presentation (in Powerpoint, Prezi, Sway, or even a printed brochure) in which you present the selling points of your company, and explain why the board should choose you to manage their community ...
  • Preventing Community Association Fraud: Part Two – Your Property Management Company’s Role October 10, 2017 Fraud can strike just about any association – even one that is professionally managed – regardless of how small or large your community may be. However, a good property management company will have checks and balances and other security measures in place to help reduce the risk. How do you know if a management firm has taken those precautions? Is there something specific you should look for?   Read the article……………..
  • How to Apply the Right Criteria to Evaluate Property Management Companies October 5, 2017 The homeowners in your association depend on you and other board members to look out for their best interests. That’s why it’s so important to thoroughly research and compare property management companies before selecting the one that will best meet the needs of your community. After all, the choice you make today can impact your property for years to come.    Read the article……………..
  • Profitable Community Association Management: Blending Efficiency and Quality June 22, 2017 A community association management company serves two principal sets of stakeholders. The association desires attractive amenities and an aesthetically-pleasing community. While property owners want the same to maintain their assets’ values, they also seek to avoid burdensome dues.   Read the article……………
  • HOA Homefront: Copies of documents should be a reasonable cost May 13, 2017 Q:  Recently my family sold a house and paid over $700 in fees to the association, a large portion of which was for copies of rules and regulations to be provided to the buyer. The association provided the files to a third-party website and then instructed the escrow company to download the files and print copies for the buyer once I paid. The association basically did nothing.  Can an association charge fees without explaining what the fees are for?   ...
  • Breaking up is hard to do: PART I- How to Navigate Management Company Transitions February 26, 2017 Hopefully, most of us enter into relationships with the expectation that they will last. However, for those of us past adolescence, we realize that even long-term relationships can end and, even when they were good for a long time, the manner in which they do can overshadow everything that preceded that ending.  In the next few posts in this Breaking Up blog series, I will discuss the various transitions a board can face including transitions from the developer, from former ...

Management Contracts Article Archives