Management

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Management – General

  • Unhappy Property (Manager) Loses in South Carolina August 16, 2017 “If you think hiring a professional is expensive, try hiring an amateur.” – Anonymous In South Carolina, as in most states, there exist various consumer protection and licensing laws, intended to protect the public from the unauthorized practice of law (or “UPL”, as it is often referred). Of course, only lawyers licensed in the state in question can practice law in that state, but the question sometimes arises as to what actually constitutes “practicing law”.    Read the article…………….
  • 5 Things That Make an Exceptional Community Association Manager August 9, 2017 Community association managers who have been in the business for a few years know what is takes to be a good manager. Problem solving, analytical thinking, good communication skills are the foundation, perhaps even having an “A” type personality.    Read the article……………
  • New Survey Exposes Payment Technology Surge in the CAM Industry August 3, 2017 Technology fun fact: Have you ever wondered why QWERTY keyboards are laid out the way they are?  When typewriters were the primary “word processor,” the QWERTY keyboard was implemented because it spaces out the most commonly used letters, slowing down the typist and hopefully eliminating the possibility of keys sticking together—if all of the letters in “the” were all placed right next to each other, someone typing quickly might not think to slow down, and all of the letters would ...
  • 5 Tips For Hiring A Good HOA Community Manager July 19, 2017 Choosing a community manager is one of the most important decisions that a HOA and condo board will make. Talk about pressure! You need to be careful in your selection because the people who work on your community’s management team—especially those on-site—will affect quality of life for residents. So it’s important to make a smart choice.    Read the article…………….
  • 7 Risks of Being a Self-Managed Homeowners Association July 10, 2017 Many HOA boards think they have it all together and can easily manage the homeowners association on their own. But can they really? While there are various factors involved when it comes to whether or not a homeowners association can successfully be self-managed – such as how involved the board members are, the size of the Association, etc. – ultimately an HOA puts itself at risk if it tries to self-manage all the components that are part of the Association. ...
  • Top 50 Questions for Your CAM Knowledge Base July 7, 2017 Creating a powerful, search engine-like knowledge base answers relevant questions for your community residents requires investment in time and resources. Therefore, we present a guide that will give your community association management company a head-start in creating a knowledge base to keep your residents informed of policies and procedures. By keeping residents informed and engaged, you then cultivate a community that is happy, safe, knowledgeable, and responsible.   Read the article…………….
  • Management Companies: How to Overcome Your Fear of Technology June 27, 2017 The recent WannaCry ransomware virus that rocked half of the globe sheds a lot of light on the problems that can come when you refuse to update your technology. I’m sure we’re all guilty of it—I know I am! I once went two and a half years without updating my MacBook software…which caused it to crash pretty hard. Honestly I’m amazed it still works.  The easiest thing any business can do is nothing. It’s easy to stay in your comfort ...
  • Managing the condo manager June 16, 2017 Many condominium associations have management companies; many are simply too small to have one; and many near yearly consider whether they should have one. Regardless, much of the information that follows should be followed by all, even those who will never have a management company.   Read the article……………
  • Is the Robot Apocalypse Inevitable in the CAM Industry? June 15, 2017 You know what I can’t stand? The thing that turns me into a “get off my lawn you rotten kids!” gasbag in .03 seconds? Electronic restaurant kiosks. You know those little touch screens that sit at the edge of your table at (pick your favorite chain restaurant) that you can use to reorder drinks and play trivia games and pay your tab? Yeah. Those. I spent five years in the food service industry, and I remember the first time I ...
  • Directors: No One Voted For Me June 12, 2017 I don’t want to sound ungrateful, and as much as I appreciate the fact that I have earned the trust of the board members in the communities we manage, I must remind all directors: No one votes for the manager. They vote for you, the Board of Directors.    Read the article……………..

Management – General Archives

Management Contracts

  • Profitable Community Association Management: Blending Efficiency and Quality June 22, 2017 A community association management company serves two principal sets of stakeholders. The association desires attractive amenities and an aesthetically-pleasing community. While property owners want the same to maintain their assets’ values, they also seek to avoid burdensome dues.   Read the article……………
  • HOA Homefront: Copies of documents should be a reasonable cost May 13, 2017 Q:  Recently my family sold a house and paid over $700 in fees to the association, a large portion of which was for copies of rules and regulations to be provided to the buyer. The association provided the files to a third-party website and then instructed the escrow company to download the files and print copies for the buyer once I paid. The association basically did nothing.  Can an association charge fees without explaining what the fees are for?   ...
  • Breaking up is hard to do: PART I- How to Navigate Management Company Transitions February 26, 2017 Hopefully, most of us enter into relationships with the expectation that they will last. However, for those of us past adolescence, we realize that even long-term relationships can end and, even when they were good for a long time, the manner in which they do can overshadow everything that preceded that ending.  In the next few posts in this Breaking Up blog series, I will discuss the various transitions a board can face including transitions from the developer, from former ...
  • Seduce Your Community Association Prospects February 14, 2017 Bringing new clients into the fold can be challenging for any organization, but it’s a special kind of challenge for Community Association Management Companies because you are selling to a committee (the board of directors) and we all know that doing anything by committee generally ends in a cluster.  In his previous CAMfire Sparks webinar, MBA James Bradley explained how you can apply the principles of behavioral economics to community association management. One principle was buyer emotion, and it was ...
  • Is There a Better Way to Hire a Management Company? January 17, 2017 Some boards use Requests for Proposals to separate the wheat from the chaff.  Hiring a new management company is a delicate dance for any co-op or condo board, and there’s no textbook that lays out the best moves. But a growing number of co-op boards are taking their cues from the corporate world.  Three and a half years ago, when Kimberly Danzi Overs became president at her Manhattan co-op, the board was in the market for a new managing agent. ...
  • Dear Monty: 10 questions to ask before hiring an HOA property manager January 3, 2017 Reader Question: I am trying to negotiate a contract with a new HOA property manager for our condominium homeowners association. They not only want a monthly fee for their services but they want a fee for anything extra. Also, any maintenance that they do they want to charge 10 percent over the cost of the job. They don’t like the existing contract we had with our former property manager. Thank you for any information you can share with me.   Read ...

Management Contracts Article Archives