Management

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Management – General

  • Managing the condo manager June 16, 2017 Many condominium associations have management companies; many are simply too small to have one; and many near yearly consider whether they should have one. Regardless, much of the information that follows should be followed by all, even those who will never have a management company.   Read the article……………
  • Is the Robot Apocalypse Inevitable in the CAM Industry? June 15, 2017 You know what I can’t stand? The thing that turns me into a “get off my lawn you rotten kids!” gasbag in .03 seconds? Electronic restaurant kiosks. You know those little touch screens that sit at the edge of your table at (pick your favorite chain restaurant) that you can use to reorder drinks and play trivia games and pay your tab? Yeah. Those. I spent five years in the food service industry, and I remember the first time I ...
  • Directors: No One Voted For Me June 12, 2017 I don’t want to sound ungrateful, and as much as I appreciate the fact that I have earned the trust of the board members in the communities we manage, I must remind all directors: No one votes for the manager. They vote for you, the Board of Directors.    Read the article……………..
  • HOA Management | Managing Expectations in a Fast Paced World June 8, 2017 Managing expectations – HOA Board members, homeowners, contractors, co-workers and our employer. All of that to handle in an average 9-5 day work day – whew! Does anyone have an eight hour day anymore? It seems that long gone is the days of time to ourselves and family after hours, weekends and even at times vacation. We all are working at a faster pace than ever before.  As I write this article it reminds me of the old ketchup commercial ...
  • The Role of the Property Manager in Your Community May 31, 2017 Your community manager plays an important role in the effective running of your homeowner’s association. A strong working relationship between board, homeowners and property manager makes it easier for you to get the most out of your HOA. Conversely, a strained managerial relationship can cause frustration all around.  Your community manager acts as an agent of your HOA and provides service to both the board and residents. By understanding the role of your property manager, you can get a better ...
  • Conflicting views on value of licensing HOA managers in Colorado May 31, 2017 Colorado’s licensing program for homeowners association managers will turn two in July, and the Colorado Department of Regulatory Agencies is already weighing whether it should continue.  One scenario would be to let the nascent program, which requires background checks on HOA managers and an exam, to expire following a “sunset” review.  More likely, the state will take suggestions on ways to improve the program and extend it, until it can get more detailed information on how it is working.   ...
  • CAMICB CE Policy May 25, 2017 The CAMICB Board of Commissioners approved a new continuing education policy for individuals seeking CMCA recertification. The policy is as follows:  CMCA recertification requires the completion of 16 hours of continuing education within a two-year certification period. Current CAMICB policy states credit hours may be earned only for education that meets either of the following criteria:     Read the article…………
  • Outsourcing your Homeowner’s Association Operations, and Why It Makes Sense May 24, 2017 Whether your community is large or small, successful management by the homeowner’s association is crucial to a smoothly running residential community and growing property values. And the governing board is often left with a long list of responsibilities for members that already lead busy lives outside of their community. Regardless of the number of board members in your HOA, there’s almost always an endless “to do” list.    Read the article……………..
  • Playing Technology Catch-Up in the CAM Industry May 23, 2017 It’s no secret that the technology landscape has been completely overhauled multiple times in the last decade alone. And I’m not just talking about the obvious suspects, like computers, computer software, cellphones, or cars. I’m talking about nearly every industry being touched by technological advancement.  Ten years ago, depositing a check meant a trip to the bank. Now, just take a picture on your phone.  Need a ride to the airport? No need to phone a taxi service, just get ...
  • Help Wanted! (Fragile Egos Need Not Apply) May 22, 2017 When I speak to new community association managers, I let them know this is industry is a calling! You will have your mettle tested every day. You will either get strong, or you will break. You will be yelled at, accused, condescended to, berated, and avoided (read: collections) sometimes all in the same day. You cannot take it personally.   Read the article………….

Management – General Archives

Management Contracts

  • Profitable Community Association Management: Blending Efficiency and Quality June 22, 2017 A community association management company serves two principal sets of stakeholders. The association desires attractive amenities and an aesthetically-pleasing community. While property owners want the same to maintain their assets’ values, they also seek to avoid burdensome dues.   Read the article……………
  • HOA Homefront: Copies of documents should be a reasonable cost May 13, 2017 Q:  Recently my family sold a house and paid over $700 in fees to the association, a large portion of which was for copies of rules and regulations to be provided to the buyer. The association provided the files to a third-party website and then instructed the escrow company to download the files and print copies for the buyer once I paid. The association basically did nothing.  Can an association charge fees without explaining what the fees are for?   ...
  • Breaking up is hard to do: PART I- How to Navigate Management Company Transitions February 26, 2017 Hopefully, most of us enter into relationships with the expectation that they will last. However, for those of us past adolescence, we realize that even long-term relationships can end and, even when they were good for a long time, the manner in which they do can overshadow everything that preceded that ending.  In the next few posts in this Breaking Up blog series, I will discuss the various transitions a board can face including transitions from the developer, from former ...
  • Seduce Your Community Association Prospects February 14, 2017 Bringing new clients into the fold can be challenging for any organization, but it’s a special kind of challenge for Community Association Management Companies because you are selling to a committee (the board of directors) and we all know that doing anything by committee generally ends in a cluster.  In his previous CAMfire Sparks webinar, MBA James Bradley explained how you can apply the principles of behavioral economics to community association management. One principle was buyer emotion, and it was ...
  • Is There a Better Way to Hire a Management Company? January 17, 2017 Some boards use Requests for Proposals to separate the wheat from the chaff.  Hiring a new management company is a delicate dance for any co-op or condo board, and there’s no textbook that lays out the best moves. But a growing number of co-op boards are taking their cues from the corporate world.  Three and a half years ago, when Kimberly Danzi Overs became president at her Manhattan co-op, the board was in the market for a new managing agent. ...
  • Dear Monty: 10 questions to ask before hiring an HOA property manager January 3, 2017 Reader Question: I am trying to negotiate a contract with a new HOA property manager for our condominium homeowners association. They not only want a monthly fee for their services but they want a fee for anything extra. Also, any maintenance that they do they want to charge 10 percent over the cost of the job. They don’t like the existing contract we had with our former property manager. Thank you for any information you can share with me.   Read ...

Management Contracts Article Archives