Measuring the health of your community collections process

Collecting money from delinquent homeowners is by far one of the least popular aspects for community association management. For boards, it’s right up there with raising dues and levying special assessments in terms of undesirable duties of the board.  The unfortunate truth is that collections always come down to the people. These usually aren’t deadbeats who have plenty of money but just refuse to pay. Most homeowners in arrears on their assessments come complete with a sad story. They may have been laid off at work, suffered an injury, lost a loved one, or simply gotten under water. It’s often heartbreaking, and your first instinct as a caring and empathetic person is to want to give them a break.     Read the article………………..

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