Many HOA Board members present information at annual meetings, committee gatherings and other HOA events. Do you know that verbal communications only account for about 35% of how the audience perceives your message (words, tone, inflection, etc.)? The remaining 65% consists of non-verbal communication clues. If there’s a disconnect in your communications, look at your […]
You know when you’re on the subway and the train stops in the tunnel and ten minutes later steam starts coming out of your ears because it looks like you will all be languishing there indefinitely? Sometimes it’s the lack of information that ticks us off. Sure, the conductor “communicates” with the straphangers, saying there […]