One of the major responsibilities of a board of directors is to enact rules, regulations, and policies that maintain or enhance the safety, health, and well-being of a homeowners’ association (HOA). Additionally, a board must also enforce the rules and regulations. Sending a homeowner a notice of non-compliance can often be unpleasant and stressful. Because bad news can disappoint, irritate, or even anger the recipient, such communication needs to be delivered with sensitivity, care, and thoughtfulness. Read on to learn how to best deliver bad news without the bad feelings. Read the article………………………………….
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