Tips for Effective HOA Board Communication

Effective communication is not just a tool but the very essence of a successful homeowner’s association (HOA) Board. It is the thread that weaves harmony throughout the community. Without good communication, HOA Boards will deal with much more conflict and discontent from their residents.  Such an important skill deserves devoted study. That is why we […]

Social Media Best Practices For Your Community

The primary allure of social media in community associations lies in its ability to foster enhanced communication. Platforms like Nextdoor and Facebook groups offer a space for neighbors to share information — from community events to security alerts — and foster a more connected and informed community. This real-time interaction boosts transparency and aids in […]

Effective Communication Strategies for Community Association Boards (OH)

Effective communication is vital for board members. In fact, it is the cornerstone of a thriving community association. Enhanced communication can make owners feel informed, involved, and empowered, and ultimately encourages confidence and participation. Let’s delve into why communication matters:   Read the article…………………………….

HOA Winter Preparation: Getting Your Community Ready for the Cold Season

To any planned community, HOA winter preparation is vital. The winter season, especially in some states, can be very harsh. Pipes can freeze over and burst, while snow can quickly pile up and cause traffic problems. A competent HOA board would do well to get ahead of the winter months by preparing the entire association […]

14 Tips for Writing Your HOA Newsletter

If you’re on the board of a homeowner’s association (HOA), you need a way to keep your community informed. A newsletter is a fantastic way to convey vital information to your membership—from what happened in the last board meeting to policies to local events!   Read the article………………………..

Sharing Community Financials

As a community association board member or manager, you are ultimately responsible for managing the finances of a business – your community. The association members are all stakeholders in that business, so sharing financial information with them is essential to building and maintaining trust and credibility.   Read the article………………………..

Balancing the Need for Privacy vs. Transparency

Homeowners’ associations are established for the benefit of all of the owners and residents within the community. A board of directors that is charged with managing the affairs of the association has a fiduciary duty to act in the best interests of the association as a whole. Part of that duty entails being open and […]

Dos & Don’t of Newsletters in Associations

Good communication is a hallmark of being a good property manager. From connecting personally on lease signing day or move-in day to keeping renters apprised of happenings around the property throughout the year, communication is key to keeping the property running smoothly.   Read the article………………………..

How To Keep Residents Engaged in Their HOA (MD)

Living in an HOA community is an inherently communal experience. Yes, everyone has their own home. However, neighbors all live close to one another. Everyone has a vested interest in the community succeeding.   Read the article………………………..

Seven tips for building trust in condo communities

It is unlikely that the condo’s declaration, bylaws, rules, or policies include any reference to trust; yet good governance cannot be achieved without it. Directors might assume that meeting their fiduciary responsibilities is enough, but specific actions that provide the evidence on which trust is built are also required.   Read the article………………………..

HOA Newsletter: Why Make One For The Community?

In the past, newsletters were a staple in HOA communities. As technologies evolved, though, they have largely dwindled in number, with associations choosing other forms of communication. But, an HOA newsletter still has plenty of advantages.   Read the article………………………..

The Power of Communication to Maintain Unity in the Community (OH)

Lack of communication from a board to owners can wreak havoc on a community association. It can create mistrust among the owners, may perpetuate conflict (an “us versus them” mentality between owners and the board), and can lead to spreading rumors and false information. Here are some helpful tips that community association board’s can use […]

How to create and deliver HOA newsletters for free

Did something newsworthy happen in your community this month? Well don’t keep it a secret! Whether it’s financial data, an update to a rule or an announcement about an upcoming event, newsletters can be a great way to keep HOA members informed and engaged.   Read the article………………………..

Tips for HOA boards on dealing with increasing demands from owners

It’s not just your imagination. Homeowner demands are increasing, and unfortunately, the hours in your day are not.  If you and your board are starting to feel overwhelmed by emails, calls, and verbal requests, we’ve got some ideas to help your team succeed.     Read the article………………………..

Tips for making sure your condo or HOA community is aware of new rules

HOA and condo rules work to complement bylaws and covenants, conditions and restrictions (CC&Rs). These rules and regulations are intended to help keep communities safe, as well as address potential issues or recurring problems within the community. Some common rules include parking guidelines, trash and recycling procedures, pet restrictions, pool rules, maintenance standards and rental […]

Every Voice Matters: The Best Ways to Get Input from Homeowners

Asking owners to share how they feel and what they want to see in their community might be harder than you think. After all, many homeowners may not understand the limitations of the association or the benefits that the association has to offer.   Read the entire article……………………………….

Tips for making sure your condo or HOA community is aware of new rules

HOA and condo rules work to complement bylaws and covenants, conditions and restrictions (CC&Rs). These rules and regulations are intended to help keep communities safe, as well as address potential issues or recurring problems within the community. Some common rules include parking guidelines, trash and recycling procedures, pet restrictions, pool rules, maintenance standards and rental […]

How to Prevent Community Gossip

Gossip is harmful in all organizations, and homeowners’ associations (HOAs) are no exception. The spread of rumors and misinformation can cause division, hinder operations, and undermine productivity. As a board member, keeping gossip out of your community shows residents your commitment to peace, harmony, and easy living.   Read the entire article……………………………….

Condo violation letters

When it comes to rule enforcement and violations, it seems that HOAs are always the topic of discussion. But condo developments are required to enforce rules and bylaws as well. In fact, it’s imperative that violations are promptly addressed in condo buildings. While a noisy neighbor may impact one household in a neighborhood of single-family […]

Homeowner has legitimate concerns about HOA communication (NV)

Q: I live in a Reno community with a homeowners association. I would like clarification on how homeowners are to receive notices from the management company. Are certain notices supposed to be via postal mail and not email?   Read the Q&A……………………………………

We need better communication in Stone Creek (FL)

Communication is vital for relationships and all aspects of society. How things are communicated is also vital. Communications without specifics or which are vague can cause problems.   Read the entire article……………………………….

The Benefits Of Homeowner Association Newsletters

Homeowner association newsletters are a great way to enlighten, inform, remind and encourage. Inviting the membership to HOA events and meetings helps neighbors meet neighbors. Frequent reminders of important rules or architectural policies helps build a friendlier and more harmonious community. Recognizing volunteer efforts encourages others to step up. Newsletters needn’t be long and involved, […]

Between a Rock and a Hard Place (insurance)

There has been quite a bit of chatter about how insurance premiums for common interest developments have increased dramatically over the last year. Communities that are in wildfire hazard areas are faced with non-renewals and in many cases are having to turn to the excess and surplus insurance markets. If they can find coverage, it […]

Association Responses to Requests for Information Regarding Condominium Structural Integrity (FL)

In the wake of the devastating collapse of the Champlain Towers South Condominium in Surfside, Florida, many current owners and potential purchasers of condominium units are, understandably, requesting information from associations regarding the structural soundness of the condominium property. Although associations generally do not, and are not required to, release their official records to potential […]

How To Correctly Fix Broken Amenities Within a Homeowners Association

An HOA board member is a person who devotes a great deal of time and resources to the community. You are not a passive observer destined to pass judgment without doing anything. Being in a position of power involves certain responsibilities. As one of your duties, you are responsible for ensuring your association is run […]

5 Helpful Communication Strategies for your Homeowners Association (CA)

Communication plays a big role in managing a homeowners association. Having the right platforms helps you effectively distribute essential information to all of your members. It also encourages all members to participate in discussions and show up at important events. This article discusses the many ways to help you achieve this.   Read the entire article……………………………….

What “Transparency” Really Means in Co-ops and Condos

I spend many evenings every year attending annual co-op and condo meetings, and during the election phase of those meetings, I usually hear demands for better communication from the boards to their shareholders and unit-owners.   Read the entire article……………………………….

Community Association Newsletters: 12 Best Practices

The decision to start a community newsletter opens an exciting new chapter for a condominium, homeowner (HOA), or townhome association. A newsletter can help promote neighborhood events, provide updates on association projects, and encourage owner engagement. But where do you start?      Read the entire article……………………………….

Membership Notification of Potential Issues (CA)

Asked – Our HOA Board of Directors has become aware of a potential issue with the fire resistive construction in the walls between two condominium units. The Board is split on whether notice to the membership as a whole is warranted at this time, prior to the conclusion of the investigation, given that this potential […]

How to Improve HOA Board Transparency in Your Community (NJ)

HOA board transparency is vital to build a strong relationship between board members and homeowners. Even though not all issues can be communicated, being honest with homeowners about what’s happening and how it impacts them is key.  To improve HOA board transparency with homeowners, here are five helpful steps you should implement.   Read the entire […]

Condo Board Tips for Delivering Bad News

One of the major responsibilities of a board of directors is to enact rules, regulations, and policies that maintain or enhance the safety, health, and well-being of a condominium community. Additionally, a board must also enforce the rules and regulations. Sending a homeowner a notice of non-compliance can often be unpleasant and stressful. Because bad […]

5 Strategic Ways to Deliver Bad News to The Owners — A Guide for Boards

Delivering bad news is difficult. This is why successful HOA Board Members will go to any length to ensure the news is delivered in a way that minimizes conflict and frustration. As a board member, it’s normal to feel ambivalence when delivering bad news.   Read the entire article……………………………….

Communication with Owners: Best Practices

Lack of communication or ineffective communication can damage any relationship. If I fail to communicate at all then I lose credibility, create suspicion or mistrust, and potentially cause or perpetuate conflict. On the other hand, if I communicate ineffectively, thenit makes no difference what I say as it will either be misunderstood, disregarded or, again, […]

7 Best Practices to Better Inform & Engage Your HOA Members

Keeping residents informed is one of the most essential functions of an HOA. As residents become more involved in their community, they expect transparency and up to the minute information from their community leaders. That’s why placing communications at the center of your HOA operations is crucial to a community’s success. Excellent communication fosters a […]

HOA Lawsuits: Disclosure

Knowing how to handle a lawsuit against the HOA responsibly and professionally will help your association navigate this stressful situation with as little turbulence as possible. In this article, we’ll go over how to respond to a lawsuit and what the HOA can do to avoid legal action against the association.    Read the article…………………………………….

HOA welcome letters and packets

HOA welcome packets can help new owners feel more at home, but there’s much more to a good packet than a nice letter and list of rules.  Welcome packets allow associations to showcase the best of the development, including amenities and perks of living in the community, while creating a positive experience and making expectations […]

HOA Board Tips for Delivering Bad News

One of the major responsibilities of a board of directors is to enact rules, regulations, and policies that maintain or enhance the safety, health, and well-being of a homeowners’ association (HOA). Additionally, a board must also enforce the rules and regulations. Sending a homeowner a notice of non-compliance can often be unpleasant and stressful. Because […]

How to Deliver Bad News in a Way That Builds Trust (NY)

If you serve on your co-op or condo board, it’s inevitable that one day you’ll have to deliver bad news to your shareholders or unit-owners. Maybe an expensive and highly visible capital project has fallen seriously behind schedule. Maybe you have to increase common charges way more than expected. Or maybe mandated work on your […]

How Can An HOA Email System Improve Communications In The Community

Communication will always remain an essential part of managing a homeowners association. One of the ways HOA boards stay in touch with residents is through newsletters, though, it is now an outdated form of communication. Make the switch to an HOA email system to help improve communications within your community.    Read the article………………………………..

A guide to condo newsletters

Condo buildings are like miniature ecosystems. Though residents follow the same rules and share the same amenities, they often lead very different lives. Some people are always on the go, others are almost always at home. Some like to be social and get to know the people on their floor, others may not know who […]

Meeting Emerging Expectations by Digitizing Communications and Transactions (CO)

What do Millennials actually want? This question has been front and center in recent years for anyone who is interested in marketing services or products to the globe’s largest rising group with purchasing power. Millennials have been accused of being “flighty” and “killing off” everything from “the concept of the starter home” to “napkins,” according […]

Special Assessments

Condo buildings are complex and intricate, and they require a reliable source of revenue to maintain the structure, repair systems, keep everything clean, cover emergency or unexpected costs, pay staff, etc. Much of this money comes from owners in the form of condo fees. However, on rare occasions, the corporation or association may be hit […]

How To Make An HOA Violation Letter

In every homeowners association, there will be homeowners who break the rules accidentally or intentionally. That’s why HOA boards must take non-compliance seriously. At the first sign of offense, they must send an HOA violation letter to remind a homeowner of his obligations to the HOA. If you want to improve rule enforcement, here’s a […]