Interacting with difficult people is an inevitability we all face. When confronted with a chronically upset person we’re given the choice to either reciprocate their anger or calmly address the situation. As a board member, you’re in a position of responsibility where escalating a situation is both inappropriate and unproductive. In the heat of the moment, take time to breathe and refer to the following steps to listen, think, and respond. Read the article………………
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