46 views 38 sec 0 Comment

Dealing with Difficult People

/ Owner - August 10, 2018

Interacting with difficult people is an inevitability we all face. When confronted with a chronically upset person we’re given the choice to either reciprocate their anger or calmly address the situation. As a board member, you’re in a position of responsibility where escalating a situation is both inappropriate and unproductive. In the heat of the moment, take time to breathe and refer to the following steps to listen, think, and respond.  Read the article………………

Comments are closed.