How to Deliver Bad News in a Way That Builds Trust (NY)

If you serve on your co-op or condo board, it’s inevitable that one day you’ll have to deliver bad news to your shareholders or unit-owners. Maybe an expensive and highly visible capital project has fallen seriously behind schedule. Maybe you have to increase common charges way more than expected. Or maybe mandated work on your elevators – combined with COVID-19 restrictions – has residents up in arms about long elevator wait times.    Read the article……………………………………

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