Using Social media for your business

• Condos, Co-ops & Social Media April 18, 2025
  While some condo and co-op communities have tried social media platforms like Facebook, Instagram, TikTok, or Twitter/X as ways to build community spirit and facilitate better communication between neighbors, management, and even the board, most have remained ‘old-school,’ sticking with newsletters, bulletin boards (both digital and cork) in the lobby or mail room, and email blasts to residents.     Read the article…………………………….
• Social Media for Multifamily Communities: A Useful Tool…With Some Caveats March 26, 2025
  While some co-op and condo communities have tried social media platforms like Facebook, Instagram, TikTok, or Twitter/X as ways to build community spirit and facilitate better communication between neighbors, management, and even the board, most have remained ‘old-school,’ sticking with newsletters, bulletin boards (both digital and cork) in the lobby or mail room, and email blasts to residents. With the ubiquity of social media these days, it may be worthwhile to ask why multifamily communities haven’t really embraced it.    Read ...
• Perils and Pitfalls of Social Media in Community Associations February 5, 2025
  Social media has transformed the way people communicate. In restaurants you can look around and see people “dining together” while on their cell phone. I was at a movie theater this weekend and even noticed the white glow of cell phone screens lighting up during the film. Social media, which provides an instantaneous platform to a large number of “viewers,” can wreak havoc in community associations, especially in situations where members of a community association create a “neighborhood” Facebook page ...
• Perils and Pitfalls of Social Media in Community Associations (FL) January 29, 2025
  Social media has transformed the way people communicate. In restaurants you can look around and see people “dining together” while on their cell phone. I was at a movie theater this weekend and even noticed the white glow of cell phone screens lighting up during the film. Social media, which provides an instantaneous platform to a large number of “viewers,” can wreak havoc in community associations, especially in situations where members of a community association create a “neighborhood” Facebook page ...
• Co-ops, Condos, & Social Media: To Tweet…or Not to Tweet? January 2, 2025
  While some co-op and condo communities have tried social media platforms like Facebook, Instagram, TikTok, or Twitter/X as ways to build community spirit and facilitate better communication between neighbors, management, and even the board, most have remained ‘old-school,’ sticking with newsletters, bulletin boards (both digital and cork) in the lobby or mail room, and email blasts to residents. With the ubiquity of social media these days, it may be worthwhile to ask why multifamily communities haven’t really embraced it.  Read the ...
• Social Media Policy: Community Association Friend or Foe? November 4, 2024
  With over 63% of adults in the U.S. having a Facebook account, you might be wondering if your community association should have one too. Many are viewing it as a cool upgrade to the old bulletin board in the clubhouse, giving residents a spot to chat and share with a wider audience. But here’s the catch: while social media brings people together, it can also bring legal headaches for these associations. To better protect the association and its members, it ...
• Social Media Best Practices For HOAs September 7, 2024
  In our digital age, social media has become an indispensable communication tool, transcending individual interactions like keeping up with old friends and finding its way into the realm of community associations. For homeowners’ associations (HOAs) and condo communities, embracing social media can unlock a wealth of benefits, from fostering transparency and engagement to streamlining information from an HOA management company.   Read the article…………………………….
• 7 Tips to Help Your HOA Build a Solid Social Media Presence September 5, 2024
  Social media has become the easiest way to get a message across a large audience very quickly. Like most businesses, HOAs can use social media to broadcast relevant information, get to know their audience and host discussions on relevant topics. It doesn’t take a tech-savvy board member to know platforms like Facebook can be uniquely beneficial to spreading important communications to homeowners.     Read the article…………………………….
• HOA Social Media Best Practices September 5, 2024
  With social media’s growing use and unique ability to bring people together, most businesses, including HOAs, are using various social platforms to foster community. As an HOA, your board should explore using social media platforms to encourage communication, establish neighborly connections, and strengthen the sense of community.   Read the article…………………………….
• Managing Misinformation on Social Media September 2, 2024
  In today’s digital age, online platforms and social media have become effective tools for communication and community engagement. These forums can be an easy and efficient method for boards to communicate with owners. In these instances, the board controls the online content.  But, what about online platforms like Facebook and WhatsApp, started by an owner, or group of owners, to facilitate communication and share information? Owners who start a community Facebook page, or other online platform, often have good intentions, ...

Internet

• Best Practices for Integrating AI in Florida Community Association Management May 19, 2025
  Today, our world is hugely inundated with the use of artificial intelligence (AI). On a personal level we see this in our use of our smartphones and other technologies to access information either through social media or asking “Siri,” “Alexa,” or “Google” for answers, or in the use of services such as ChatGPT to generate sophisticated, human-like responses to questions posed.    Read the article…………………………….
• Strengthening HOA Data Security: A Guide for Community Associations March 31, 2025
  Homeowners associations (HOAs) handle a vast amount of sensitive information, from HOA data on residents to financial records and vendor agreements. With cyber threats on the rise and small organizations frequently targeted, community associations can no longer afford to overlook data security management. A breach not only compromises privacy but can also lead to financial and legal consequences.    Read the article…………………………….
• How AI Collections Are Impacting HOA Delinquencies, For Better and For Worse March 20, 2025
  The power of AI is at nearly everyone’s fingertips. It’s important to know how it can help you, and how it can be harmful. Artificial Intelligence (AI) is rising up all around us. Though we’re not amidst an I, Robot situation (yet), everything from cell phones to refrigerators has been influenced by AI, for better or worse. As the world continues to adapt to the new technology’s capabilities, every industry should be watching, learning, and implementing as needed.  For HOAs ...
• Software used by 50,000 HOAs updates privacy policy after man discovered ‘bad security practices’ February 18, 2025
  Despite the curious wording of its privacy policy, a company used by 50,000 homeowners associations said it will never sell people’s personal information.  In response to WCNC Charlotte’s reporting, CINC Systems, an HOA account and software management company, has pledged to better communicate its commitment to data privacy.     Read the article…………………………….
• Court rulings referenced in B.C. condo dispute were AI generated, ‘do not exist,’ tribunal finds February 15, 2025
  You can’t necessarily trust an AI chatbot with legal matters, as one B.C. couple learned during a dispute with their condo’s strata corporation.  Robert and Michelle Geismayr have faced headaches over unauthorized alterations that were made to their condo by the previous owner, and took the strata to B.C.’s Civil Resolution Tribunal seeking an order to retroactively approve the changes.  To support their claim, the couple submitted references to 10 court decisions they had identified with the help of AI ...
• The HOA Quest for Artificial Intelligence February 14, 2025
  If you’re a member of our network, you’ve seen us talk about artificial intelligence and its increasing role in the HOA industry and marketplace. Not only are property managers using the technology, but boards themselves are finding the tool useful for budget analysis, communications to residents, board minutes formatting and a host of other benefits.     Read the article…………………………….
• Protecting Your HOA’s Sensitive Data from Cyber Crimes February 10, 2025
  Community association boards can use simple and inexpensive methods to protect sensitive data against cybersecurity threats and breaches, according to an insurance expert.  Kevin Davis, CIRMS, president of Kevin Davis Insurance Services in Los Angeles, suggests homeowner leaders and managers can increase their awareness and knowledge of potential cyber threats by asking questions and having conversations with vendors.    Read the article…………………………….
• Cyber crime: Protecting your community’s sensitive data February 7, 2025
  Community association boards can use simple and inexpensive methods to protect sensitive data against cyber crime and breaches, according to an insurance expert.  During “Cyber Threats: Claims, Risks and Protections for Community Associations,” a recent CAI webinar, Kevin Davis, CIRMS, president of Kevin Davis Insurance Services in Los Angeles, suggested community association board members and managers increase their awareness and knowledge of potential cyber crime by asking questions and having conversations with business partners.    Read the article…………………………….
• A Victory for Community Associations and Affordable Broadband Access January 29, 2025
  CAI is pleased to share a significant development to protect community association residents’ access to affordable, high-quality broadband services. On Jan. 24, Federal Communications Commission Chairman Brendan Carr announced the withdrawal of a proposal to ban bulk billing agreements in community associations, condominiums, and other multi-tenant buildings.     Read the article…………………………….
• FCC Withdraws Proposal to Ban Apartments & HOAs from Forcing People to Pay for Cable TV & Internet January 27, 2025
  It has been a busy start to the week for newly appointed FCC Chair Brendan Carr. After reinstating complaints of media bias against President Trump, the FCC has withdrawn a proposal to restrict high-speed internet bulk-billing agreements.      Read the article…………………………….

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