Have you received phone calls to your office from residents constantly asking about the community’s guest policies? Or, how to obtain another parking sticker? Reading long, traditional documents may be too difficult or time-consuming compared to the ease of calling the management company. What if you were to gather all the questions and add answers to an easily searchable database? This searchable database is called a knowledge base. If well maintained, it can serve as a powerful search engine or FAQs for your community. In this blog post, we discuss some best practices to help you create a helpful knowledge base for your residents, managers, and support staff.Here are the trends and news that will have a strong effect on your management strategy.    Read the article…………..