Management - General

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Fundamentally Altering the Employee/Employer Relationship between Community Associations and their Management Companies & Independent Contractors

Until last year, condominium and homeowner associations and their management companies understood the relationship between an employer and its employees and who would be considered the employer of those employees. However, a 2015 ruling by the National Labor Relations Board

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Miami Condo Manager Claims Retaliatory Firing (FL)

August claims the board had not maintained the legally required reserves for a condo, and proceeds from a $750,000 special assessment were used for unintended purposes, according to the complaint.  The condo board didn’t notify new buyers and tenants that

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Setting the Tone through Leadership Management

When asked to do this article while looking through the lens of Management Practices, I thought of all the ways that we can set the tone both internally and externally, who sets it and how the tone impacts all of

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Traits of Effective Property Managers – Evaluating Your Management Team

A cooperative, condominium or homeowner’s association is more likely than not governed by a ragtag band of brave volunteers. Oftentimes, these folks have outside jobs that have little to do with maintaining a residential real estate property, and thus the

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Time Savers for Community Association Managers

We always talk about the many hats a manager wears. The sheer volume of things you need to remember and deal with on a daily basis can quickly become overwhelming. You may find yourself asking, “How do other managers handle

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HOA Manager Balancing Act, Part II

The article HOA Manager Balancing Act seemed to suggest that if a management company was involved in a homeowner association’s management both before and after transition that there was an inevitable conflict of interest. It also begged the question “Can

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The Benefits of Webinars

Community managers need to be trained in a variety of fields to successfully perform their jobs. That’s why additional training and education is essential. Luckily, this doesn’t mean you have to travel around the country from seminar to seminar. Instead,

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Have CAM Managers Become Order Takers?

A lot of people in the industry bring up ethics in reference to fraud. Of course stealing money, or taking kickbacks is against the CAM Manager’s code of ethics. It’s against any code of ethics because it’s morally wrong. And

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The Single Most Important Word

The question comes up every time I’m meeting with a prospective client. What are you not accomplishing at your community that you’d hoped to? The answer is worded a little differently every tie, but the gist of it is that

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Blurred Lines: Real Estate vs. Strata

Given that owners corporations in their early days were largely managed out of real estate offices, any suggestion that real estate agents should keep their noses out of the strata management sphere may at first seem a little strange.  Yet

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What Does a Licensed Community Association Manager Do?

The best community associations act as well oiled machines. While you may never notice the many moving parts contributing to a community’s overall success, there are a few key players acting behind the scenes.   Read the article………….

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Managing New Startup Condominiums And Communities For Developers

Managing startup condominiums and communities is a unique job. There should be a community manager with experience working as part of a team, and that team should include other professionals in addition to the developer.      Read the article………….

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The HOA Manager Balancing Act

Homeowner association (HOA) management companies retained by developers often must balance the competing interests of the developer and the homeowners. They just as often find the developer pulls one way while the homeowners pulls the other way with the manager

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Managing Employees: Good People Means Good Business

However, for employees of a condo or homeowner’s association—property managers, maintenance staff, and doormen—your home is their work. Your home is the place they have to clock in to, and because you entrust these individuals with your safety and with

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The Challenges of Managing a High-Rise Building: What Every Property Manager Needs to Know

Nearly every Toronto property management company offers administrative services, condominium services, financial services and maintenance management services. While most multi-unit properties will have the same requirements, the action plan will differ depending on the type of building.    Read the

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Turning Bad Habits Into Best Practices

Property managers can play a key role in ridding boards of some nasty habits.  Most co-op and condo boards run reasonably well. And then there are those with some very bad habits: boards who pay themselves; boards who hire a

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Subscribe Management Company or CAM, Who Should Pay for Education?

Like the story above, a lot of management companies dole out certification training in dribs and drabs, holding it over employees heads like the proverbial carrot on a stick. Why?  Cost is usually the biggest factor.     Read the article………….

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When your Management Company has a Conflict of Interest

Your management company is operating on notoriously thin profit margins, taking the bare minimum in management fees from your clients.  In order to stay competitive without lessening the level of service you provide, you need to bring on alternative revenue

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Community Management: 3 Things You Need to Know

Working with a community management company to oversee how your neighborhood or condo complex is run can be frustrating to those who lack a clear understanding of the purpose and role of a management company. Whether you are new to

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Is Your HOA or Condo Community Manager Covered by the Attorney-Client Privilege?

For attorneys who practice community association law, there has been ongoing discussion at national HOA/condo legal events about whether a community manager is covered by the attorney-client privilege. In general the attorney-client privilege shields communications between an association and its

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4 Job Essentials for Community Management

Being a community manager is actually a lot of little jobs in one. You have to wear a lot of hats and be able to perform a lot of different types of jobs. If you are interested in becoming a

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Subscribe Map Your Marketing to the Community Association Buyer’s Journey

We live in a different world today than even just one decade ago. When it comes to growing your management company, you can no longer rely exclusively on word of mouth or having a company name that starts with AAA

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Are Greed and Lust Bringing Your Management Company’s Website Down?

Your website is your calling card to the world. Today, people complete over half of their research and education over the Internet prior to ever contacting an organization or purchasing services. Your website needs to give your visitors what they

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The Need for Professional Liability Insurance for Architects, Engineers and Construction Managers

There are numerous insurance risks associated with every construction project, however, one of the most important policies is all too often overlooked by architects, engineers and construction managers. While many construction firms will do what they can to ensure they

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Duties of the Managing Agents and Liability for Failure to Carry Out Those Duties

A managing agent’s duties to the association can arise out of the common law relationship of an agent to a principal, or by virtue of the contractual relationship between the managing agent and the association, or both. In the same

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Five Symptoms of Chronic HOA Board Fatigue

Most management companies claim to perform the “same tasks,” but the approach they take and whether or not they actually perform those functions are another question. Every day we get phone calls and emails from HOA board members who are

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Fighting Apathy #3: Managing Respect in a Condo Association

I’ve said it before, and I’ll say it again – community association managers – your Association’s Management – are the glue that hold an Association together. Management is in the thick of every issue and challenge an Association has, working

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A Day in the Life of a Condo Manager

A number of years ago (2005) I wrote and article for the CCI Vancouver newsletter called….A Day in the Life…..which laid out a similar timetable but 11 years later I can say that things have not changed much. I have

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Examine Your CAM Ethics with Socrates and Julie

Unethical actions are happening today in the CAM industry: accepting gifts in exchange for services, embezzlement, theft—and more. One person may accept a flatscreen TV from their landscaper, another person may take $300 cash from somewhere they shouldn’t in order

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The Seven Steps After You’ve Read the Monthly Management Report

As a board member, reading your building’s monthly management report isn’t enough. It’s just the beginning. Once you’ve finished reading the report, here are seven steps you need to take every month.    Read the article…………

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How Do You Know Your HOA Manager is Giving You Good Information?

If you’re a member of an HOA board, one of the reasons you chose to hire a property manager to help your community association is because you can’t keep up with all of the information you need to know. New

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The Most Important Document You’ve Never Read

If you’re like most co-op and condo board members, your eyes glaze over at the sight of the monthly report from your managing agent. Big mistake. That report may be the most important document you’ve never read.  Read the article…………

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Doing It Yourself: Does Self Management Really Work for Your Property?

Is it simply about the money? Condo associations that forgo the services of professional management are cutting what may seem like a major expense. But the belief that “we can do it ourselves” may work great for some time and

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Personality Checklist to Consider Before You Hire Your Next Property Manager

You’ve already invested in the property. You’ve made attempts at looking after the maintenance and repairs, screening through tenants and you may have even looked at hiring repairmen to fix everything you’re not sure how to fix.   Read the article…………

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6 Keys to Successful Property Management

As a property manager, do you ever feel stuck in the mundane routine of your weekly responsibilities? Are you overwhelmed by the magnitude of the responsibilities that define your important career?   Read the article…………

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Attorney-Client Privilege: Are Attorney Communications Received By, or Copied To, An Association’s Manager Privileged?

A recent Florida appellate decision reminded us of the importance of understanding attorney-client privileges when communicating with community association clients through their manager. Under the evidence code, a client has a privilege to refuse to disclose, and to prevent any

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Wages Series Part 3: Overtime

Sometimes there isn’t enough time in the regular work week to get everything done. You may have a sudden influx of extra work, or turnover/employee vacations may mean you are short staffed. When this happens, you may need your employees

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4 Steps To Management Company Success (Your New Year’s Resolutions)

The new year is upon us, and it brings with it a time of reflection and a resolve to do better in the coming year.  How close did you come to meeting the goals you set for yourself last year?

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Property Management Advice for New Professionals

In the theater world, it’s called stage fright. In love, you might say someone has “butterflies” or “the jitters.” If you’re starting a new job, especially in a management role, you may feel nervous, excited, or anxious, too.   Read the

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Wages Series Part 2: Commission Pros and Cons

Some positions offer commission based on what was sold. For example, if shutterstock_303934220a community manager sells a condo, they may get paid a commission for the sale. Deciding to offer employees commission is a big decision, so check out these

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Community association professionals tackle hot topics (IL)

Community association managers have a lot to talk about these days. Hot topics include short-term rentals, court decisions and client satisfaction.  At the recent State of the Industry luncheon seminar, hosted annually by MCD Media and Condo Lifestyles magazine, a

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Trends in Association Management Software

Association management software is a very important part of taking care of business in your community. You have to have software that is going to allow you to run the association the right way, and you need to make sure

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Wages Series Part 1: Salary vs Hourly

Deciding whether to pay your employees a salary or hourly wage must be based on the laws where you are located. The primary regulations are laid out in the Fair Labor Standards Act (FLSA), which you can find at http://www.flsa.com/coverage.html.

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Five winter safety tips for condo managers

December has been seasonably mild to date, so winter safety tips may not be top of mind for condo managers just yet. Prepared property managers have already begun proactively reducing the risks and impacts of this late, but soon-to-arrive winter

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DIY Management in a Homeowner Association

Whether due to rugged individualism or perceived lack of viable alternatives, many homeowner associations are self-managed. One might suspect that most self-directed HOAs are small or lacking in common area amenities. Actually, many are quite large, complex and the kind

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4 Easy Steps to Manage Risk for your Property Management Company

As a CAM professional, you make your living helping clients assess and prepare for disaster. Risk management is an every day process for the communities you manage. But most management companies don’t put the same care and effort into assessing

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Connecticut Revokes Registration of Ennis Property Management

The Ct Real Estate Commission revoked the community association manager’s registration of Ennis Property Management, Inc., on October 7, 2015.  The Commission found that Ennis Property Management Inc. identified a condominium roof as storm damaged and then ordered replacement without

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Property Management Horror Stories You Can Learn From

In property management, horror stories are not what you want to be a part of, and yet, anyone with any experience can tell you a few.  Edgar Allan Poe was a master of horror stories. From the first lines of

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Subscribe How to Avoid Community Association Manager Burnout

One of the worst aspects of working in the same position for a long period of time is burnout. It can quietly linger and then explode into a crescendo of disruption for any organization, regardless of size or industry. As

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Do Property Management Companies Need to Comply with Fair Debt Collection Practices Act? (FL)

Questions regarding compliance with the federal Fair Debt Collections Practices Act for the collection of community association assessments by property management companies have been a source of confusion in the industry for decades. Since the ruling in Harris v. Liberty

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