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Hiring a Property Manager? She’s Right Under Your Nose

Silicon Valley is infamous for their tech startups. Not only are thousands of new and exciting companies popping up everywhere, they are well funded by venture capitalists and private equity. With vast amounts of money and an expectation to grow

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Choosing the Right HOA Management Company

Recently, a board member from a California condo contacted me, asking how to go about selecting an HOA Management company. Their management company had recently been acquired, and the new company was not living up to expectations. Despite combing through

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CAMICB CE Policy

The CAMICB Board of Commissioners approved a new continuing education policy for individuals seeking CMCA recertification. The policy is as follows:  CMCA recertification requires the completion of 16 hours of continuing education within a two-year certification period. Current CAMICB policy

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Lesson Learned: What North Carolina Management Companies Should be Thinking About

In a recent post on a South Carolina Supreme Court case from just a few weeks ago I provided a quick breakdown of things that management companies in South Carolina must not do. As always, lessons learned from different jurisdictions

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HOA Managers: A Rare Breed

Homeowner association management is one of the most challenging forms of property management there is. In residential, commercial and industrial rental management, there is a revocable agreement that allows the property owner a fair amount of control over the tenant.

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Fostering Condo Association Professionalism

Condos are often accused – rightfully – of being cesspools of petty politics, micro tyrants, and generally miserable people. While much of these accusations may be misguided and ungrounded, on the other hand, there is a substantial part of Condo

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Things Community Management Companies Should Not Do in South Carolina

We often are asked by managers and Board members what duties are appropriate to delegate to a property manager.  First, a property manager is almost always going to be considered an agent of the homeowners association. As an agent, what

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Management and unauthorized practice of law (SC)

The South Carolina Supreme Court accepted this declaratory judgment action in its original jurisdiction to determine whether Community Management Group, LLC; its president, Stephen Peck; and its employee, Tom Moore, engaged in the unauthorized practice of law while managing homeowners’

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The Accidental Employee

Many homeowner associations employ hired help to perform various functions for the association (e.g., management, maintenance, landscaping, bookkeeping, etc.). Associations may also need outside expertise when undertaking special projects or construction work. This help may take the form “contractors” or

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New Software Keeps Managers on a Shorter Leash

Maria Palumbo was getting an earful. The shareholders at Carmil Apartments, a 100-unit, two-building co-op in Kew Gardens, Queens, were unhappy with management, and they wanted Palumbo and her six fellow board members to do something about it.  “I was

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Change Management Tips To Overcome Resistance To Change In Your HOA Management Organization

Who likes change when everything seems to be working fine. “If it ain’t broke, don’t fix it.” as most would say. While this holds true in your own reality, the truth is, change is always happening around us – as

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Improve Your Condo and HOA Management Brand in 5 Easy Steps

Property management is a competitive business. To stand out from the crowd, your company needs a strong “brand presence” – an impression you give people about the benefits of choosing your firm over a competitor. But branding is more than

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The Perfect Hire for Community Management

Common interest communities are growing rapidly and as a result, management companies are too. But with this growth comes an increased demand for qualified managers. Often community association management companies are required to recruit managers from other industries, and train

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The Ultimate List of CAM Industry Events in 2017

Professional development. If your only way to grow has been on-the-job learning, you’re missing out! Besides the many articles you can find about career growth and the many popular CAM industry blogs you can subscribe to, professional development happens by

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Are your Resolutions Sticking?

Many people have resolutions on the brain during this time of year. But it’s one thing to set goals — network more, learn to meditate, or get better at writing — and quite another to actually accomplish them. What are

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Former property manager alleges wrongful termination by Silver Thatch Atlantic Plaza Condominium Association Inc.

A Broward County woman formerly employed as property manager claims she was wrongfully terminated for reporting allegedly unlawful conduct.  Michele Gardner filed a complaint on Jan. 27 in the U.S. District Court for the Southern District of Florida against Silver

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How to Repair Your Community Management’s Reputation

Every business relies on its reputation to generate customers and leads. Even your HOA’s management team has a reputation and needs to ensure it’s a good one. If yours has been dealt some damage in the past, check out these

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The Road to Self-Management: Independence Has Its Pros and Cons

Management by definition is a process; a series of ongoing systems and controls put in place with a specific outcome in mind. The management needs and requirements of HOAs, co-ops and condominiums have helped define the overall property management industry.

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Improving condo management with analytics

What is the average response time of managers in getting back to residents’ requests? For condo directors or managers that don’t know the answer, this is a must-read.  This article will go over what analytics means in the condo management

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Manager Musical Chairs

Remember the game we used to play as children? There was always one less chair for the amount of players, and the objective was to make sure you were seated once the music stopped? This left one player without a

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Workplace Communication

When most teams within an organization discuss communications, we tend to focus on communication with our customers or for recruiters and HR, that’s communication with our candidates. While this is essential for successful sales as well as recruitment and hiring

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7 Reasons to Hire an HOA Manager This Year

How is your homeowner’s association doing? Is everything running easily and smoothly? Do you have interested members at each HOA board meeting? Is your reserve fund fully funded? What would you do if you were faced with a lawsuit or

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Sensors poised to transform property management

It’s an exciting time to be involved in residential property management. Technology is developing rapidly and permanently altering the residential landscape for managers, staff, and residents. Several companies are invested in developing the next generation of innovative tools for residential

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Subscribe Community Association Management Insights that Defined 2016

If there is one thing we can say about 2016, it was a helluva ride. On top of a highly charged political season, 2016 saw big and small changes all over the world. In 2016 we published over 100 blog

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Dear Monty: 10 questions to ask before hiring an HOA property manager

Reader Question: I am trying to negotiate a contract with a new HOA property manager for our condominium homeowners association. They not only want a monthly fee for their services but they want a fee for anything extra. Also, any

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Independent Contractor or Employee?

Many owners’ associations, especially the larger associations, pay workers to perform certain tasks for the benefit of the community. The kind of tasks these workers may perform ranges from landscaping, maintenance, and construction to teaching classes and operating recreational facilities.

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How to Avoid Burnout for Community Association Managers

It’s 2016, a week away from a new year and it seems that burnout has become a fact of life for community association managers. It is also a real possibility for dedicated Board members. Boards and managers are challenged by

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Five ways analytics can improve condo management

What is the average response time of managers in getting back to residents’ requests? For condo directors or managers that don’t know the answer, this is a must-read.  This article will go over what analytics means in the condo management

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Key Considerations in Hiring an Employee Subject to a Non-Compete: Part II

As discussed in Part I of this blog series, some of the most qualified candidates for employment are often current or former employees of competitors in your industry. Non-compete agreements are helpful to employers who wish to control and limit

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Reality Check: Your Management Company Isn’t Worth What You Think It Is

Eventually, every business owner (even management company owners) will consider selling their business. Or perhaps you are looking to buy another management company for the instant growth that may give your company.  Buying or selling, it all comes down to

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Fighting Apathy: Manage a Condo Association Like You Live There

There is a tremendous amount of pressure put upon Condo Association Management. Being the focal point for the homes of hundreds – maybe even thousands – of people is no small task. They are in the middle of dealing with

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5 Apps That Makes Life Easier for Condo / HOA Managers

The tech world today is more advanced and sophisticated than ever. There’s a lot that the condo / HOA management industry can benefit from but with so many options out there, where do we even begin? That’s why we will

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What are Your Property Management Priorities?

Successful community management requires juggling many challenges, large and small. If not managed correctly, issues can pile up and cause gridlock. We see many Boards struggle to make progress on necessary projects simply because they have reached an impasse about

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3 Reasons To Get Professional Training In HOA Management

If you are thinking about opening an HOA management company, there are several things to think about. Owning a property management company is more challenging than decades in the past. Thankfully, you also have more access to a ton of

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Your Professionals Should Stay Out of Board Politics

It seems to happen year after year after year: An entrenched board refuses to hold elections or annual meetings.  At one such co-op with the same board members “for almost 20 years,” writes a shareholder, a meeting finally was scheduled

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Time Saving Tips

If you look at the needs of the typical community association manager, one thing stands out. CAM Managers need more time. Here are a couple of time saving tips and efficiency tricks that add up to real time you can

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Whose job is it anyway? The difference between the roles of Property Managers and the Board of Directors

For most members of the condo community, the Property Manager is the face of the condo corporation. They are responsible for day-to-day running of the condo corporation, and I find that people can get confused about the difference between the

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6 Practical Communication Tips for Busy Condo & HOA Managers

Effective, regular communication is your key to an efficiently managed condo or HOA community and happier residents. In fact, an official “communication plan” will help you better manage risk and relationships in your job. Here are 6 practical tips that

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Subscribe Management Companies: What does your brand say about you?

Your brand is far more than just a pretty logo. Your brand can build up the financial value of your organization, create credibility and trust, inspire your employees, and make it easier to acquire new customers.  But, through my experience,

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Don’t Delay: No Change in the December 1, 2016 Deadline for Compliance with the Department of Labor’s Final Rule on Overtime

The Fair Labor Standards Act (“FLSA”) requires employers to pay employees at the rate of one and half times their regular rate for each hour an employee works beyond forty (40) in a work week. However, the FLSA does provide

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The Road to Self-Management: Independence Has Its Pros and Cons

Management by definition is a process; a series of ongoing systems and controls put in place with a specific outcome in mind. The management needs and requirements of HOAs, co-ops and condominiums have helped define the overall property management industry.

Read More

SOUL CRUSHER: Why Community Managers Burn-Out and Drop-Out

It is such a pleasure to meet new property managers. They are full of promise; they are positive, enthusiastic and eager to please. Embarking on a new career is exciting and should be celebrated. However, unless they have a support

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What’s in the Future for Property Management?

Many aspects of property management will always stay the same, but as technology expands, and more and more people prefer online over offline, the future of property management is changing. Check out these ways property management is evolving.    Potential

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The New Overtime Rule Will Have a Major Impact on Your Community Association. Are You Prepared?

Does your community employ managers, recreational employees or maintenance personnel?  If so, you will be impacted by the new FLSA changes rolling out on December 1st, 2016.  As a board member, it’s critical that you ensure your community’s compliance with

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Independent Contractor or Employee: Know the Difference

Business owners must determine the type of workers they will utilize to operate successfully. In some cases, owners think they are hiring independent contractors but, in reality, those workers may actually be employees. Failure to properly classify workers can result

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For my fellow property management pros, it’s that time of year again.

Yes! Can you believe it’s almost winter? And, you know what that means…it’s time to write and distribute your fall/winter newsletter to your renters. Too busy, you say? I know the feeling! That’s the reason for today’s post. I’m sharing

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3 Ways Community Management Adds Value

Deciding whether or not to work with a homeowners association management company is an important question that faces every HOA at some point. On one hand, it’s tempting to try to save the monthly management fees and direct those funds

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Fundamentally Altering the Employee/Employer Relationship between Community Associations and their Management Companies & Independent Contractors

Until last year, condominium and homeowner associations and their management companies understood the relationship between an employer and its employees and who would be considered the employer of those employees. However, a 2015 ruling by the National Labor Relations Board

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Miami Condo Manager Claims Retaliatory Firing (FL)

August claims the board had not maintained the legally required reserves for a condo, and proceeds from a $750,000 special assessment were used for unintended purposes, according to the complaint.  The condo board didn’t notify new buyers and tenants that

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Setting the Tone through Leadership Management

When asked to do this article while looking through the lens of Management Practices, I thought of all the ways that we can set the tone both internally and externally, who sets it and how the tone impacts all of

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