Management - General

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Reality Check: Your Management Company Isn’t Worth What You Think It Is

Eventually, every business owner (even management company owners) will consider selling their business. Or perhaps you are looking to buy another management company for the instant growth that may give your company.  Buying or selling, it all comes down to

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Fighting Apathy: Manage a Condo Association Like You Live There

There is a tremendous amount of pressure put upon Condo Association Management. Being the focal point for the homes of hundreds – maybe even thousands – of people is no small task. They are in the middle of dealing with

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5 Apps That Makes Life Easier for Condo / HOA Managers

The tech world today is more advanced and sophisticated than ever. There’s a lot that the condo / HOA management industry can benefit from but with so many options out there, where do we even begin? That’s why we will

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What are Your Property Management Priorities?

Successful community management requires juggling many challenges, large and small. If not managed correctly, issues can pile up and cause gridlock. We see many Boards struggle to make progress on necessary projects simply because they have reached an impasse about

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3 Reasons To Get Professional Training In HOA Management

If you are thinking about opening an HOA management company, there are several things to think about. Owning a property management company is more challenging than decades in the past. Thankfully, you also have more access to a ton of

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Your Professionals Should Stay Out of Board Politics

It seems to happen year after year after year: An entrenched board refuses to hold elections or annual meetings.  At one such co-op with the same board members “for almost 20 years,” writes a shareholder, a meeting finally was scheduled

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Time Saving Tips

If you look at the needs of the typical community association manager, one thing stands out. CAM Managers need more time. Here are a couple of time saving tips and efficiency tricks that add up to real time you can

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Whose job is it anyway? The difference between the roles of Property Managers and the Board of Directors

For most members of the condo community, the Property Manager is the face of the condo corporation. They are responsible for day-to-day running of the condo corporation, and I find that people can get confused about the difference between the

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6 Practical Communication Tips for Busy Condo & HOA Managers

Effective, regular communication is your key to an efficiently managed condo or HOA community and happier residents. In fact, an official “communication plan” will help you better manage risk and relationships in your job. Here are 6 practical tips that

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Subscribe Management Companies: What does your brand say about you?

Your brand is far more than just a pretty logo. Your brand can build up the financial value of your organization, create credibility and trust, inspire your employees, and make it easier to acquire new customers.  But, through my experience,

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Don’t Delay: No Change in the December 1, 2016 Deadline for Compliance with the Department of Labor’s Final Rule on Overtime

The Fair Labor Standards Act (“FLSA”) requires employers to pay employees at the rate of one and half times their regular rate for each hour an employee works beyond forty (40) in a work week. However, the FLSA does provide

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The Road to Self-Management: Independence Has Its Pros and Cons

Management by definition is a process; a series of ongoing systems and controls put in place with a specific outcome in mind. The management needs and requirements of HOAs, co-ops and condominiums have helped define the overall property management industry.

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SOUL CRUSHER: Why Community Managers Burn-Out and Drop-Out

It is such a pleasure to meet new property managers. They are full of promise; they are positive, enthusiastic and eager to please. Embarking on a new career is exciting and should be celebrated. However, unless they have a support

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What’s in the Future for Property Management?

Many aspects of property management will always stay the same, but as technology expands, and more and more people prefer online over offline, the future of property management is changing. Check out these ways property management is evolving.    Potential

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The New Overtime Rule Will Have a Major Impact on Your Community Association. Are You Prepared?

Does your community employ managers, recreational employees or maintenance personnel?  If so, you will be impacted by the new FLSA changes rolling out on December 1st, 2016.  As a board member, it’s critical that you ensure your community’s compliance with

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Independent Contractor or Employee: Know the Difference

Business owners must determine the type of workers they will utilize to operate successfully. In some cases, owners think they are hiring independent contractors but, in reality, those workers may actually be employees. Failure to properly classify workers can result

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For my fellow property management pros, it’s that time of year again.

Yes! Can you believe it’s almost winter? And, you know what that means…it’s time to write and distribute your fall/winter newsletter to your renters. Too busy, you say? I know the feeling! That’s the reason for today’s post. I’m sharing

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3 Ways Community Management Adds Value

Deciding whether or not to work with a homeowners association management company is an important question that faces every HOA at some point. On one hand, it’s tempting to try to save the monthly management fees and direct those funds

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Fundamentally Altering the Employee/Employer Relationship between Community Associations and their Management Companies & Independent Contractors

Until last year, condominium and homeowner associations and their management companies understood the relationship between an employer and its employees and who would be considered the employer of those employees. However, a 2015 ruling by the National Labor Relations Board

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Miami Condo Manager Claims Retaliatory Firing (FL)

August claims the board had not maintained the legally required reserves for a condo, and proceeds from a $750,000 special assessment were used for unintended purposes, according to the complaint.  The condo board didn’t notify new buyers and tenants that

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Setting the Tone through Leadership Management

When asked to do this article while looking through the lens of Management Practices, I thought of all the ways that we can set the tone both internally and externally, who sets it and how the tone impacts all of

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Traits of Effective Property Managers – Evaluating Your Management Team

A cooperative, condominium or homeowner’s association is more likely than not governed by a ragtag band of brave volunteers. Oftentimes, these folks have outside jobs that have little to do with maintaining a residential real estate property, and thus the

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Time Savers for Community Association Managers

We always talk about the many hats a manager wears. The sheer volume of things you need to remember and deal with on a daily basis can quickly become overwhelming. You may find yourself asking, “How do other managers handle

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HOA Manager Balancing Act, Part II

The article HOA Manager Balancing Act seemed to suggest that if a management company was involved in a homeowner association’s management both before and after transition that there was an inevitable conflict of interest. It also begged the question “Can

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The Benefits of Webinars

Community managers need to be trained in a variety of fields to successfully perform their jobs. That’s why additional training and education is essential. Luckily, this doesn’t mean you have to travel around the country from seminar to seminar. Instead,

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Have CAM Managers Become Order Takers?

A lot of people in the industry bring up ethics in reference to fraud. Of course stealing money, or taking kickbacks is against the CAM Manager’s code of ethics. It’s against any code of ethics because it’s morally wrong. And

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The Single Most Important Word

The question comes up every time I’m meeting with a prospective client. What are you not accomplishing at your community that you’d hoped to? The answer is worded a little differently every tie, but the gist of it is that

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Blurred Lines: Real Estate vs. Strata

Given that owners corporations in their early days were largely managed out of real estate offices, any suggestion that real estate agents should keep their noses out of the strata management sphere may at first seem a little strange.  Yet

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What Does a Licensed Community Association Manager Do?

The best community associations act as well oiled machines. While you may never notice the many moving parts contributing to a community’s overall success, there are a few key players acting behind the scenes.   Read the article………….

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Managing New Startup Condominiums And Communities For Developers

Managing startup condominiums and communities is a unique job. There should be a community manager with experience working as part of a team, and that team should include other professionals in addition to the developer.      Read the article………….

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The HOA Manager Balancing Act

Homeowner association (HOA) management companies retained by developers often must balance the competing interests of the developer and the homeowners. They just as often find the developer pulls one way while the homeowners pulls the other way with the manager

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Managing Employees: Good People Means Good Business

However, for employees of a condo or homeowner’s association—property managers, maintenance staff, and doormen—your home is their work. Your home is the place they have to clock in to, and because you entrust these individuals with your safety and with

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The Challenges of Managing a High-Rise Building: What Every Property Manager Needs to Know

Nearly every Toronto property management company offers administrative services, condominium services, financial services and maintenance management services. While most multi-unit properties will have the same requirements, the action plan will differ depending on the type of building.    Read the

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Turning Bad Habits Into Best Practices

Property managers can play a key role in ridding boards of some nasty habits.  Most co-op and condo boards run reasonably well. And then there are those with some very bad habits: boards who pay themselves; boards who hire a

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Subscribe Management Company or CAM, Who Should Pay for Education?

Like the story above, a lot of management companies dole out certification training in dribs and drabs, holding it over employees heads like the proverbial carrot on a stick. Why?  Cost is usually the biggest factor.     Read the article………….

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When your Management Company has a Conflict of Interest

Your management company is operating on notoriously thin profit margins, taking the bare minimum in management fees from your clients.  In order to stay competitive without lessening the level of service you provide, you need to bring on alternative revenue

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Community Management: 3 Things You Need to Know

Working with a community management company to oversee how your neighborhood or condo complex is run can be frustrating to those who lack a clear understanding of the purpose and role of a management company. Whether you are new to

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Is Your HOA or Condo Community Manager Covered by the Attorney-Client Privilege?

For attorneys who practice community association law, there has been ongoing discussion at national HOA/condo legal events about whether a community manager is covered by the attorney-client privilege. In general the attorney-client privilege shields communications between an association and its

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4 Job Essentials for Community Management

Being a community manager is actually a lot of little jobs in one. You have to wear a lot of hats and be able to perform a lot of different types of jobs. If you are interested in becoming a

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Subscribe Map Your Marketing to the Community Association Buyer’s Journey

We live in a different world today than even just one decade ago. When it comes to growing your management company, you can no longer rely exclusively on word of mouth or having a company name that starts with AAA

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Are Greed and Lust Bringing Your Management Company’s Website Down?

Your website is your calling card to the world. Today, people complete over half of their research and education over the Internet prior to ever contacting an organization or purchasing services. Your website needs to give your visitors what they

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The Need for Professional Liability Insurance for Architects, Engineers and Construction Managers

There are numerous insurance risks associated with every construction project, however, one of the most important policies is all too often overlooked by architects, engineers and construction managers. While many construction firms will do what they can to ensure they

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Duties of the Managing Agents and Liability for Failure to Carry Out Those Duties

A managing agent’s duties to the association can arise out of the common law relationship of an agent to a principal, or by virtue of the contractual relationship between the managing agent and the association, or both. In the same

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Five Symptoms of Chronic HOA Board Fatigue

Most management companies claim to perform the “same tasks,” but the approach they take and whether or not they actually perform those functions are another question. Every day we get phone calls and emails from HOA board members who are

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Fighting Apathy #3: Managing Respect in a Condo Association

I’ve said it before, and I’ll say it again – community association managers – your Association’s Management – are the glue that hold an Association together. Management is in the thick of every issue and challenge an Association has, working

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A Day in the Life of a Condo Manager

A number of years ago (2005) I wrote and article for the CCI Vancouver newsletter called….A Day in the Life…..which laid out a similar timetable but 11 years later I can say that things have not changed much. I have

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Examine Your CAM Ethics with Socrates and Julie

Unethical actions are happening today in the CAM industry: accepting gifts in exchange for services, embezzlement, theft—and more. One person may accept a flatscreen TV from their landscaper, another person may take $300 cash from somewhere they shouldn’t in order

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The Seven Steps After You’ve Read the Monthly Management Report

As a board member, reading your building’s monthly management report isn’t enough. It’s just the beginning. Once you’ve finished reading the report, here are seven steps you need to take every month.    Read the article…………

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How Do You Know Your HOA Manager is Giving You Good Information?

If you’re a member of an HOA board, one of the reasons you chose to hire a property manager to help your community association is because you can’t keep up with all of the information you need to know. New

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The Most Important Document You’ve Never Read

If you’re like most co-op and condo board members, your eyes glaze over at the sight of the monthly report from your managing agent. Big mistake. That report may be the most important document you’ve never read.  Read the article…………

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