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Supporting Your Staff: Letting Your Employees Know You Care

Most people go about their days paying little attention to the labor performed by those who make their lives easier. From transit workers to service employees to government officials, how often does one stop to thank the people making everything

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The Roles of Building Staff: Working as a Team for the Good of All

Supers, building managers, maintenance persons, custodial staff, groundskeeping personnel, porters, doormen, concierges—depending on the size of a community, the staff roster for a condo, co-op or HOA can be pretty long. The truth is, in the case of almost any

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Preventing Community Association Fraud: Part Two – Your Property Management Company’s Role

Fraud can strike just about any association – even one that is professionally managed – regardless of how small or large your community may be. However, a good property management company will have checks and balances and other security measures

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How an HOA Manager Helps the Board Prepare for Emergency Situations

When people think of an emergency, the first image that usually comes to mind is a natural disaster. But an emergency in your homeowners association isn’t always a flood or fire. There can also be financial or management-related emergencies that

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Characteristics of the Best Condo Property Manager in the World

only want World-class Property Managers (WPM) to manage my condo. After working with many managers over the past ten years, I know first-hand that WPMs make my job as a condo board director much easier.  What makes a WPM so

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Community Management: Basic Functions

We’ve explored some of the myths of community managers and also the basic qualities of a good community manager. Now that you all know what community managers don’t do and some of the qualities great managers posses, you know what

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HOA Homefront: Sometimes managers are not allowed to succeed in their roles

Many associations struggle with a poor manager relationship, resulting in a frustrated board or a terminated manager. However, such struggles can sometimes arise from the board’s actions and likewise can be resolved by a change in board practices.  Truly, some

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Your Property Manager May Soon Be a Robot

The Jetsons, the titular nuclear family of a popular 1960s cartoon show, lived in Orbit City and had a robot maid named Rosie, a slightly obsolete blue machine that did a lot of the household grunt work and even dispensed

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Community Management: Qualities of a Good Manager

A board of directors must understand that the manager performs various functions for the association and that the board need not do all the work itself. A good board of directors should be able to make policy decisions and have

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5 Things That Make Community Management Unique

Community management is a tough job and community managers take pride in their work. Just try calling a community manager a “property manager”. You’ll probably get a strange look or even a stern correction. After all, those in the community

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Community Managers, Are You Prepared for Fall?

Yes, it’s that time of the year again! As we are one month away from the end of summer and the onset of fall, a manager has a lot to think about to prepare the community for the upcoming season.

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Unhappy Property (Manager) Loses in South Carolina

“If you think hiring a professional is expensive, try hiring an amateur.” – Anonymous In South Carolina, as in most states, there exist various consumer protection and licensing laws, intended to protect the public from the unauthorized practice of law

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5 Things That Make an Exceptional Community Association Manager

Community association managers who have been in the business for a few years know what is takes to be a good manager. Problem solving, analytical thinking, good communication skills are the foundation, perhaps even having an “A” type personality.  

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New Survey Exposes Payment Technology Surge in the CAM Industry

Technology fun fact: Have you ever wondered why QWERTY keyboards are laid out the way they are?  When typewriters were the primary “word processor,” the QWERTY keyboard was implemented because it spaces out the most commonly used letters, slowing down

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5 Tips For Hiring A Good HOA Community Manager

Choosing a community manager is one of the most important decisions that a HOA and condo board will make. Talk about pressure! You need to be careful in your selection because the people who work on your community’s management team—especially

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7 Risks of Being a Self-Managed Homeowners Association

Many HOA boards think they have it all together and can easily manage the homeowners association on their own. But can they really? While there are various factors involved when it comes to whether or not a homeowners association can

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Top 50 Questions for Your CAM Knowledge Base

Creating a powerful, search engine-like knowledge base answers relevant questions for your community residents requires investment in time and resources. Therefore, we present a guide that will give your community association management company a head-start in creating a knowledge base

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Management Companies: How to Overcome Your Fear of Technology

The recent WannaCry ransomware virus that rocked half of the globe sheds a lot of light on the problems that can come when you refuse to update your technology. I’m sure we’re all guilty of it—I know I am! I

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Managing the condo manager

Many condominium associations have management companies; many are simply too small to have one; and many near yearly consider whether they should have one. Regardless, much of the information that follows should be followed by all, even those who will

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Is the Robot Apocalypse Inevitable in the CAM Industry?

You know what I can’t stand? The thing that turns me into a “get off my lawn you rotten kids!” gasbag in .03 seconds? Electronic restaurant kiosks. You know those little touch screens that sit at the edge of your

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Directors: No One Voted For Me

I don’t want to sound ungrateful, and as much as I appreciate the fact that I have earned the trust of the board members in the communities we manage, I must remind all directors: No one votes for the manager.

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HOA Management | Managing Expectations in a Fast Paced World

Managing expectations – HOA Board members, homeowners, contractors, co-workers and our employer. All of that to handle in an average 9-5 day work day – whew! Does anyone have an eight hour day anymore? It seems that long gone is

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The Role of the Property Manager in Your Community

Your community manager plays an important role in the effective running of your homeowner’s association. A strong working relationship between board, homeowners and property manager makes it easier for you to get the most out of your HOA. Conversely, a

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Conflicting views on value of licensing HOA managers in Colorado

Colorado’s licensing program for homeowners association managers will turn two in July, and the Colorado Department of Regulatory Agencies is already weighing whether it should continue.  One scenario would be to let the nascent program, which requires background checks on

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CAMICB CE Policy

The CAMICB Board of Commissioners approved a new continuing education policy for individuals seeking CMCA recertification. The policy is as follows:  CMCA recertification requires the completion of 16 hours of continuing education within a two-year certification period. Current CAMICB policy

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Outsourcing your Homeowner’s Association Operations, and Why It Makes Sense

Whether your community is large or small, successful management by the homeowner’s association is crucial to a smoothly running residential community and growing property values. And the governing board is often left with a long list of responsibilities for members

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Playing Technology Catch-Up in the CAM Industry

It’s no secret that the technology landscape has been completely overhauled multiple times in the last decade alone. And I’m not just talking about the obvious suspects, like computers, computer software, cellphones, or cars. I’m talking about nearly every industry

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Help Wanted! (Fragile Egos Need Not Apply)

When I speak to new community association managers, I let them know this is industry is a calling! You will have your mettle tested every day. You will either get strong, or you will break. You will be yelled at,

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The CAMster Wheel

Wait. What? You know what I’m talking about. The CAMster wheel is the seemingly never ending routine of work, eat, sleep; respond to emergency, sleep. Repeat. Am I right? Stop it! You have not sold yourself in a proverbial, indentured

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Community Management: Myths Dispelled

There are quite a few myths and misconceptions about community management that we must dispel. If your association is larger than a handful of units, there is a better than average chance that your community is managed by a community

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Your Association Community Association Manager’s Role in Getting Work Done

“A community association manager has the opportunity to create a sense of community that people really love and that enriches the community living experience,” writes PeytonBolin’s founder, Jane Bolin, in her book, Mastering the Business of Your Association: No More

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How to Start a Technology Revolution in your Management Company

Change is an important part of life, but keeping up with that change can be tough, especially in our current technological landscape. Every time an industry game-changer (like the smartphone!) arises, other industries are impacted by an unavoidable ripple effect,

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Is HOA Software Making Your Job Easier

Many years ago when I started my HOA management company, we were using software that was designed for managing rental units. It was great software — adaptable, robust, and fairly cheap. But there were a lot of things that we

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When Can Employer be Liable for Employee Drinking and Driving?

In some cases, employers in California may be liable when their employees are intoxicated and cause accidents. Plaintiffs may be able to sue the employers under a legal doctrine called vicarious liability. Employers may also be liable if they negligently

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I’m a Manager, Not a Magician

Our management company was referred to a property that had not performed regular preventative maintenance for at least a decade or more. We accepted the account. Unfortunately, they also had a board that has always partially funded the reserves (with

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You Can’t Touch This!

I was recently in a drugstore attempting to check-out, and I was verbally accosted by an owner because of her dissatisfaction with the association’s holiday lighting! She began shouting that I was to “go over there, and buy those icicle

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Hiring a Property Manager? She’s Right Under Your Nose

Silicon Valley is infamous for their tech startups. Not only are thousands of new and exciting companies popping up everywhere, they are well funded by venture capitalists and private equity. With vast amounts of money and an expectation to grow

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Choosing the Right HOA Management Company

Recently, a board member from a California condo contacted me, asking how to go about selecting an HOA Management company. Their management company had recently been acquired, and the new company was not living up to expectations. Despite combing through

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CAMICB CE Policy

The CAMICB Board of Commissioners approved a new continuing education policy for individuals seeking CMCA recertification. The policy is as follows:  CMCA recertification requires the completion of 16 hours of continuing education within a two-year certification period. Current CAMICB policy

Read More

Lesson Learned: What North Carolina Management Companies Should be Thinking About

In a recent post on a South Carolina Supreme Court case from just a few weeks ago I provided a quick breakdown of things that management companies in South Carolina must not do. As always, lessons learned from different jurisdictions

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HOA Managers: A Rare Breed

Homeowner association management is one of the most challenging forms of property management there is. In residential, commercial and industrial rental management, there is a revocable agreement that allows the property owner a fair amount of control over the tenant.

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Fostering Condo Association Professionalism

Condos are often accused – rightfully – of being cesspools of petty politics, micro tyrants, and generally miserable people. While much of these accusations may be misguided and ungrounded, on the other hand, there is a substantial part of Condo

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Things Community Management Companies Should Not Do in South Carolina

We often are asked by managers and Board members what duties are appropriate to delegate to a property manager.  First, a property manager is almost always going to be considered an agent of the homeowners association. As an agent, what

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Management and unauthorized practice of law (SC)

The South Carolina Supreme Court accepted this declaratory judgment action in its original jurisdiction to determine whether Community Management Group, LLC; its president, Stephen Peck; and its employee, Tom Moore, engaged in the unauthorized practice of law while managing homeowners’

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The Accidental Employee

Many homeowner associations employ hired help to perform various functions for the association (e.g., management, maintenance, landscaping, bookkeeping, etc.). Associations may also need outside expertise when undertaking special projects or construction work. This help may take the form “contractors” or

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New Software Keeps Managers on a Shorter Leash

Maria Palumbo was getting an earful. The shareholders at Carmil Apartments, a 100-unit, two-building co-op in Kew Gardens, Queens, were unhappy with management, and they wanted Palumbo and her six fellow board members to do something about it.  “I was

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Change Management Tips To Overcome Resistance To Change In Your HOA Management Organization

Who likes change when everything seems to be working fine. “If it ain’t broke, don’t fix it.” as most would say. While this holds true in your own reality, the truth is, change is always happening around us – as

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Improve Your Condo and HOA Management Brand in 5 Easy Steps

Property management is a competitive business. To stand out from the crowd, your company needs a strong “brand presence” – an impression you give people about the benefits of choosing your firm over a competitor. But branding is more than

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The Perfect Hire for Community Management

Common interest communities are growing rapidly and as a result, management companies are too. But with this growth comes an increased demand for qualified managers. Often community association management companies are required to recruit managers from other industries, and train

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The Ultimate List of CAM Industry Events in 2017

Professional development. If your only way to grow has been on-the-job learning, you’re missing out! Besides the many articles you can find about career growth and the many popular CAM industry blogs you can subscribe to, professional development happens by

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