Working With Owners

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3 Useful Tips on How to Deal With a HOA Resident Like Donald Trump

Don’t get us wrong. We’re not taking any political positions. It’s just the reality of living in a multi residential community. We live with all sorts of people and among them are those who exhibit strong personality quirks like The

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How to Start a Community Garden

A community garden can be a great way to boost community interaction and give everyone something to share. If you’re considering starting a community garden in your HOA, check out these how-to tips.  Before you run out and start planting

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Home-Based Businesses: Challenges for Today’s Co-ops, Condos and HOAs

According to U.S. Small Business Administration statistics, over half of all small businesses begun in the last decade have been home-based—that’s more than 38 million in real numbers—with a new home-based business being launched every 12 seconds. Home-based businesses (HBB)

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What an HOA Board Should Do About Bullying in a Homeowners Association

There’s a lot of talk, along with articles and commentary these days about online bullying. This can take place on Facebook, Twitter and other social media platforms. It can take the form of inappropriate pictures that someone secretly takes of

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Who’s the Bully in your HOA? Could it Be You?

October is National Anti- Bullying Month, officially. It doesn’t just apply to bullying in the schools or in relationships between family members or friends. It applies to what happens in the boardroom, and in meetings in a homeowners association. It

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Community Association Liability – Neighbor to Neighbor Discrimination

There is a dangerous trend being established by the U.S. Department of Housing and Urban Development (“HUD”) under the Federal Fair Housing Act (the “Act”) and the enforcement of the Act of which community associations must be aware.  On April

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Neutrality

Association boards deal with a variety of unit owner behaviors and personalities. Some are positive, some are negative, and some are downright inexplicable. This can lead to both real and perceived bias.  Regardless of the behavior or how much the

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Neighbour vs. Neighbour

Lifestyle clashes are inevitable when people of all ages and socio-economic backgrounds live on top of each other in a forced community. When different priorities collide, a siege mentality can set in.

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Halloween in Condos: It Doesn’t Need to be Frightening?!?

Yes, it is a bit early for this topic, but I love everything about Autumn, including Halloween! If you have any Halloween enthusiasts in your complex you’ll likely see the decorations out in the next few weeks (if your rules

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3 Tips to Give Homeowners a Voice

Not every homeowner who lives in the community is on the HOA board, but every homeowner is affected by what the board decides. That is why it is important to give homeowners a voice in their community. Check out these

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HOA Generationalizing

Homeowner associations can be a melting pot of age groups which carry unique values and perceptions of the world. At times, these values can clash at the HOA level and the board is challenged to restore balance and harmony with

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Overreaction in a Condo Association

One of my favorite sayings about Condo Associations is “the emotions are so high because the stakes are so low.” Now that’s not to say that serious things can’t happen. Sometimes you’re dealing with major projects or special assessments that

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Dealing with Harassment as a Member of the HOA Board

In a perfect world, an HOA would have regular meetings where members of the community would ask the board questions, raise concerns, and receive regular updates. It would be structured, straightforward, and civilized.  Unfortunately, that’s not how most meetings with

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Three Ways to Calm Hostile Owners in a Condo Association

As a Board in a Condo Association, there are times that you’re going to have to do some unpopular things. You may fire a popular but ineffective staff member, issue a Special Assessment, get rid of a popular amenity, or

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Common Misconceptions of Community Association Management

According to current research, approximately one in every six homes in the United States is part of a homeowner’s association. Some people believe that homeowner’s associations provide the best way to maintain value and safety in the neighborhood, while others

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Dealing with Difficult People

How do we as humans deal with people who yell and scream at us or refuse to be rational? You know the type, adversarial, manipulative, inflexible, unreasonable, and irrational. For most people, the answer is “We don’t”. If given the

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How to Deal With Upset Residents

Dealing with people who are upset is difficult. It’s easy to let their anger overpower you, causing you to become defensive or just as angry. However, when your residents are complaining about something, it’s not a time to become defensive.

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3 Tips for Handling Owner Concerns

Everyone has concerns and complaints, and when you are part of an HOA board, you are going to hear a lot of them. If your association is getting overwhelmed with trying to respond to every complaint a homeowner has, check

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6 Tips for Recruiting Future HOA Leaders

“The best way to get people involved is to do it right when they move in,” says Debra A. Warren, principal of Cinnabar Consulting in San Rafael, Calif., which provides training and employee development services to community association management firms

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Which Hat? HOA Board vs. Good Neighbor

Most of us wear many different hats in our daily lives. Perhaps you juggle the hats of a spouse, parent, worker, friend, HOA Board member, neighbor, etc. Keeping your personal and professional lives separate is challenging. Many HOA Board members

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4 Things to Look Out For With Serial By-law Warriors

A recent article by Jimmy Thompson got us thinking about the dark side of by-laws. While they’re essential for the effective running of strata, it’s possible for problem owners to use them as justification for campaigns of harassment or false

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The six signs you have a troublemaker in your strata building

Are you a criminal, a rebel or a know-all? Or is it your neighbour who’s one of apartment living’s permanent pests.  Strata lawyer Amanda Farmer, founder member of Women in Strata, has compiled a list of the six main “difficult

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Incoming! When A Disruptive Resident Bombards Your Board With Complaints

Every co-op seems to have at least one: the disruptive resident who never stops bombarding the board with complaints. Unfortunately, co-op boards can’t dismiss the impossible-to-placate shareholder as a whiner and a mere nuisance. Boards need to determine if all

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How Condos Can Deal with Difficult Residents (NY)

Difficult residents? In New York? Get outta here. Unfortunately, it’s a fact of life for cooperatives and condominiums. Difficult residents come in all sorts: they may make noise at all hours or, even worse, not pay their maintenance, common charges

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Battling Bully Board Members and Homeowners

You’ve seen them (and felt your anxiety level rising).  The homeowner who takes four “guest only” parking spots for his cars. The board president who goes on a vendetta by holding secret meetings, making unapproved purchases and breaking confidentiality rules.

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Accommodating mental illness in condos (ON)

Accommodating mental illness in a condominium setting is no trifling obligation.  Just like physical disability, both the courts and the Ontario Human Rights Tribunal require that mental illness be accommodated up to the point of undue hardship. This is, by

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Does Your Community Association Have Your Current Contact Information?

If you live or own property that is located within a homeowners, condominium or other form of community Association, you will want to be sure to provide the Association or responsible management company with your current contact information so that

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How to Help your Residents Accept Their HOA Dues

One of the elements that cause many people to dislike the idea of having a homeowner’s association is the fact that there are dues. However, the dues are necessary to ensure the community continues to thrive and that there is

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Surviving Each Other in an HOA

Communication is a lost art in some HOAs due to lack of basic people skills. Board members often get more criticism than praise and then along comes an abusive owner who makes unreasonable demands. But it works both ways. Sometimes

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What We Can Learn From Dispute Between Brentwood HOA & Homeowner

The story that broke on Channel 4’s WSMV about a Brentwood elderly homeowner, whose Homeowners Association (HOA) threatened to sue over a wheelchair ramp installed without permission, brings to light something that most of us don’t think about, until we

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Ask Atty Pat: How To Deal With Bedbug Issues In Condos

The tenant or unit owner may complain to the landlord or the condominium association. If the occupant complains to public health authorities, bedbug infestations are a violation of health codes so the Health Department will contact the Association and the

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Why is Managing an HOA So Hard?

Seriously. Managing an HOA is not an easy job. I’ve been an association manager before and it didn’t take long before I gained a high admiration for those in this profession.  Don’t get me wrong, managing a community can be

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4 Tips for Homeowner Participation in your HOA

We often come across HOAs that are struggling to handle disagreements, complaints, or controversial topics that are voiced by homeowners.  This is normal.  Just like a big family, there are going to be disagreements – many of them, in fact.

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5 Reasons There’s a Disconnect Between the HOA Board and Homeowners

The success of a homeowners association is based on the members and Board working together. If the community is not taken care of, it will catch up with Association, affect property values, decrease the quality of living, and create a

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Turn your association’s welcome packet into a chocolate soldier [Free Template]

Negative propaganda is something that every community management professional has to deal with on a regular basis. News media loves to point out all of the negatives of community association living, and a few bad apples can spoil the bunch

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Dealing with Difficult Residents

There is no shortage of stories from managers or board members outlining issues with difficult residents. In fact, many times, a board member will indicate this as a reason for leaving the board. That said, it is important to establish

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5 Reasons There’s a Disconnect Between the HOA Board and Homeowners

The success of a homeowners association is based on the members and Board working together. If the community is not taken care of, it will catch up with Association, affect property values, decrease the quality of living, and create a

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Listen First, I Mean Truly Listen

This morning as I was driving to work, I was thinking about the interpersonal conflict I have recently been observing in some HOAs. While it may be convenient for folks to blame all of the nastiness on a full moon,

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“We want to remove the board because we want to fire the manager”

So, this won’t be like my usual posts where I share a recent case or discuss a section of the Condominium Act, 1998. Today I’m going on a rant about the relationships between owners, directors, and managers.     Read more……….

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Foundation Problems – Not In Your House But In Your Community

Your community is like your house. If you lose a homeowner’s trust or belief in your community’s leadership it’s like a small crack in the foundation of your house. And, if you continue to lose trust, sooner or later floors

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There are Some Things a Homeowner’s Association Won’t – Can’t – Tell It’s Members

I don’t know about the rest of the country, but in this state it seems quite common for a homeowner association (HOA) to be involved in litigation. Sometimes the beef is with the developer, sometimes with a contractor, and occasionally

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How To Get A Crowd At Your Next Annual Meeting

Does your community have its annual meeting planned? Are you wondering how to get your members there? We have compiled four simple tips to help increase your association attendance at this coming years annual meeting.    Read more…….

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Strategies for Working with Different Personalities

When you’re a part of a community association, it is inevitable that you will at some point or another be working with different personalities. You need to work with other board members, vendors, tenants and residents etc. The list goes

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How Would You Encourage Someone Complaining About HOA Rules?

As a board member in your homeowners association, you probably hear your fair share of complaints against the rules in your Association. Not only that, but you also have to be a part of enforcing them for the good of

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Manager’s Wisdom: How to Deal With Angry Residents

This is the fourth post in a series of monthly posts called Manager’s Wisdom – a compilation of ideas and thoughts from Campbell’s best and most experienced managers on specific topics.  We asked our managers – What is the key

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Quelling the Quarrel in Your HOA

“Quarrel” has been defined as “the minimum number of people required to hold an argument”. One of the many challenges facing homeowner associations is resolving disputes between neighbors. Noise, parking, garbage, pets, trees, fences and other territorial based conflicts can

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Do You Have Challenging Community Members?

Running an HOA is challenging, especially when community members are difficult. The best way to overcome these challenges is through good communication between the board and residents. When there is good communication, residents understand the rules and reasons, and they

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Are you being reasonable, or are you harassing your association? It may turn expensive (NC)

Many homeowners are unhappy about the management of and/or by their community associations: They don’t give me financials on time. They don’t give me the documents I want. I don’t see where my dues are going. I wasn’t provided the

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Tying Up Loose Ends in Your Homeowner Association

As homeowner associations age, certain illegal “additions” to the common area tend to creep in like storage sheds, fences, patio roofs, awnings and gardens. These add ons flourish when the board is asleep at the wheel or disinclined to challenge

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Difficult Resident? Think Long-Term

With well over a million units under management, the Associa team has pretty much seen it all when it comes to difficult residents and the issues they create for association operations and board governance. Some of most challenging client issues

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