Things can get very heated in a strata context. Disputes can be involve peoples’ homes and living arrangements and can be very personal. They can span involve issues and frustrations which have built up over longs periods of time.  Those frustrations can lead to emotional reactions and given the spectrum of personality types which can exist within a strata scheme, can lead to aggressive behaviour or even violence. The purpose of this article is to assist strata managing agents, strata committee members and others who may be exposed to such behaviour to develop strategies for dealing with these situations.    Read the article………………………