In a prior blog post, we reported that the Ontario Ministry of Government and Consumer Services had instructed the Technical Standards and Safety Authority (the “TSSA”) to commission research that will pinpoint the causes of elevator unreliability and recommend solutions to address those problems. Retired Superior Court Justice Douglas Cunningham, with support from Deloitte’s Public Sector Strategy team, has recently released the TSSA Elevator Availability Study Final Report. (In the report “Availability” refers to the reliable functioning and timeliness of an elevator.)