You know when you’re on the subway and the train stops in the tunnel and ten minutes later steam starts coming out of your ears because it looks like you will all be languishing there indefinitely? Sometimes it’s the lack of information that ticks us off. Sure, the conductor “communicates” with the straphangers, saying there are delays (no duh) or that there’s train traffic ahead (yeah, okay), but maybe we’d be a little more patient and sympathetic if we had actual facts.     Read the article………