Board members and managers alike can all recall meetings that left them scratching their heads wondering how in the world things could have gotten so out of control. The supportive homeowners leave, while the rowdy ones stay and escalate the situation. The board members (and often the homeowners and the manager) feel beaten up and mistreated. While those situations are a learning experience for everyone, it might be helpful for both board members and managers to do a little advance training to achieve a better outcome the next time around.    Read the article…………..