In the day-to-day life of the HOA manager, few things are more reliable than complaints. And if you have complaints, chances are you have at least one devoted complainer (hey, we all need a hobby). Maybe they’ve already caused your HOA nightmares by ardently complaining about one big thing. Maybe they nit-pick you on 17 different little things. Whatever their style, fielding those complaints not only sucks away at your time, but really, it just plain sucks.     Read the article………………